Best Chatbots Software - Page 17

How Many Chatbots Software Products Does G2 Track?

Total Products under this Category: 1,078

Category Stats (Nov 2026)

  • Average Rating: 4.52/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CustomGPT.ai (+12.5%) - Among all products in this category, CustomGPT.ai recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Chatbots Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,400+ Authentic Reviews
  • 1,078+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Chatbots Software

G2 Grid® for Chatbots Software plotting products by satisfaction and market presence

Highlighted products: Qualified, Zendesk for Customer Service, Fin, Jotform AI Agents, Tidio, Birdeye, Genesys Cloud CX, and Paylocity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/chatbots/grids.json?focus%5B%5D=qualified&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=jotform-ai-agents&focus%5B%5D=tidio&focus%5B%5D=birdeye&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=paylocity)

Zappr.AI

At Zappr.AI, we're passionate about helping businesses, teams, and individuals unlock the full potential of artificial intelligence. Our platform provides intuitive tools that enable you to create personalized chatbots tailored to your unique needs, no technical expertise required. Our mission is to empower you with comprehensive solutions that streamline your operations and improve customer engagement. Whether you're looking for custom chatbot development, seamless integrations, or flexible pricing plans, we've got you covered. With Zappr.AI, you can stay ahead of the curve and achieve your goals with ease.

Average Rating: 3.5/5.0

Total Reviews: 4

How Do G2 Users Rate Zappr.AI?

  • Control: 8.8/10 (Category avg: 8.8/10)
  • Analytics: 7.9/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Zappr.AI?

  • Seller: Zappr.AI
  • Year Founded: 2022
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Do G2 Reviewers Say About Zappr.AI?

AI-generated summary from verified user reviews

Pros
  • Users find Zappr.AI to be an awesome automation tool that enhances business productivity and integrates well with various platforms.
  • Users love the easy integrations of Zappr.AI, seamlessly connecting various marketing and productivity tools for enhanced efficiency.
  • Users love the efficiency of Zappr.AI, enhancing productivity by seamlessly connecting various marketing tools.
  • Users love the seamless integrations of Zappr.AI, enhancing their productivity across various marketing tools.
Cons
  • Users find Zappr.AI limited in features with its free plan and lack of mobile app options.

What Are Recent G2 Reviews of Zappr.AI?

AbsolutChat

AbsolutChat is an all-in-one conversational platform to help businesses to engage, acquire and support customers at scale.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate AbsolutChat?

  • Control: 9.4/10 (Category avg: 8.8/10)
  • Analytics: 9.4/10 (Category avg: 8.5/10)
  • Collection of information: 9.4/10 (Category avg: 8.6/10)

Who Is the Company Behind AbsolutChat?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of AbsolutChat?

AgreeYa Chatbot

Generative AI/ML powered AgreeYa Chatbot enables organizations to respond to employee queries in real-time and automate helpdesk process for better outcomes. It is an easy to use, conversational assistant that acts as an intelligent virtual agent enabling organizations to extend instant and round the clock support services for its users while freeing up IT helpdesk staff, to focus on complex requests and other high-value interactions. With the integration of AgreeYa Chatbot with ChatGPT, users can now get quick and accurate answers to their queries.

Average Rating: 3.7/5.0

Total Reviews: 3

Who Is the Company Behind AgreeYa Chatbot?

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Are Recent G2 Reviews of AgreeYa Chatbot?

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Alphachat.ai

Specialized CONVERSATIONAL AI platform for messaging and chat automation. Includes live chat. No phone or video system. Train intents for bots and IVAs with NATURAL LANGUAGE UNDERSTANDING. DEFLECT 50-80% of internal/external customer service requests. ENTERPRISE PLAN comes with the necessary features - AUTHENTICATION, AlphaOS for custom code, SSO, SLA, APIs and multichannel. AlphaChat is a Conversational AI platform. It makes customer service more efficient and customers happy. Anyone can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The value the product provides: Increase your customer support efficiency in messaging channels. * Measure and increase resolution rate. * Reduce agent workload and leave FAQ answering to the AI. * Increase deflection rate in chat. * Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data. Make customers happy * Immediate answers to questions 24/7 * Intent detection and Natural Language Understanding. * Measure AI answer quality. * Answers in every language. * Bot-to-human handover with built-in live chat. Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data. Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Alphachat.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Alphachat.ai?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Large

What Are Recent G2 Reviews of Alphachat.ai?

Alta AI

Design and launch an AI Sales bot today. Business owners and marketers can quickly launch an AI sales bot in 3 simple steps. First, customize your chatbot brand. Second, add training data from your website, PDFs or Googld Docs. Finally, share a web link to your chatbot or embed it on your website with one line of code. Alta's AI chatbot helps you boost your online sales around the clock.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Alta AI?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Alta AI?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Alta AI?

Automatic Chat

The Most Powerful AI Chatbot trained on your PDFs. No more precious time wasted answering repetitive questions, let our GPT-4 chatbot learn from your data, and handle it for you.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate Automatic Chat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 8.3/10 (Category avg: 8.8/10)
  • Analytics: 6.7/10 (Category avg: 8.5/10)
  • Collection of information: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Automatic Chat?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Automatic Chat?

Biel.ai

Biel.ai turns technical documentation into a reliable AI layer that users, developers, and internal teams can query from anywhere. The product exists for one reason: when your customers are engineers, documentation is how your product gets adopted, and answers about it have to be right. At the core is a retrieval system built specifically for developer content. Biel indexes your documentation sites, knowledge bases, and uploaded files, and treats technical elements as structured data. An OpenAPI specification is understood as endpoints, parameters, and return types. A code block is understood as code. An error message is linked to the concepts around it. This matters in practice: developers rarely phrase questions the way docs are written. They ask "why is my token being rejected" rather than "authentication endpoint reference." Biel bridges that vocabulary gap and returns the actual answer, with citations that link back to the exact source pages so every response can be verified. Answers are generated only from your indexed content. If the information is not in your docs, the assistant says so instead of guessing. Everything runs from one indexed knowledge base, exposed through four channels: Docs site: An embeddable widget adds an Ask AI chat and an AI search experience to your documentation. Native integrations exist for Docusaurus, Sphinx, MkDocs, Antora, Starlight, Jekyll, Gatsby, Next.js, WordPress, and Confluence, and a single script tag works on any HTML site. The widget is fully themeable and typically live within 15 minutes. - AI tools: A hosted MCP server makes your documentation queryable from Claude, Cursor, GitHub Copilot, Windsurf, and any other MCP-compatible assistant. Developers get accurate answers about your product inside the tools where they already work, without copy-pasting docs into a chat window. - Team chat: Native apps for Slack, Discord, and Microsoft Teams let anyone mention the bot in a channel and get a sourced answer from the docs. Support and engineering teams use this to stop answering the same internal questions repeatedly. - Your own product: A REST API with an OpenAPI spec, plus a full RAG-as-a-Service option, lets teams build custom in-product help, onboarding flows, or support tooling on top of the same knowledge base. Biel.ai is also a feedback loop for documentation teams. The analytics dashboard captures every question users ask, flags the ones that went unanswered, and highlights the pages where users gave up. Instead of guessing what to write next, technical writers get a ranked list of real content gaps, often before those gaps generate support tickets. Organizations report 60 to 80% fewer repetitive support questions and faster developer onboarding after deployment. Operationally, content stays fresh through scheduled recrawls, GitHub sync, or API-triggered updates. Security and compliance features include AES-256 encryption in transit and at rest, GDPR compliance with EU-hosted infrastructure, domain restrictions on widget embedding, role-based access control, SSO and MFA support, and a bring-your-own-keys option for teams that want to control their model provider. Customer data is never used to train models. Biel.ai is self-serve with a 14-day free trial and no credit card required.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Biel.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Analytics: 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Biel.ai?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of Biel.ai?

Bookingjini

We are a cloud-based SaaS technology Service Provider for Hoteliers. Our software makes it easy to manage and acquire new guests and retain them for future booking by providing them the best possible service they can get at the lowest price possible in the market.

Average Rating: 4.9/5.0

Total Reviews: 5

How Do G2 Users Rate Bookingjini?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Bookingjini?

  • Seller: Bookingjini
  • Year Founded: 2018
  • HQ Location: Gurugram, Haryana, IN
  • LinkedIn® Page: www.linkedin.com
    89 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small, 20% Medium

What Are Recent G2 Reviews of Bookingjini?

BotSailor

________________________________________ BotSailor – The Next-Gen Multi-Channel Chatbot & WhatsApp Marketing Platform BotSailor is an all-in-one AI-powered chatbot and marketing automation platform designed to help businesses build meaningful customer relationships across WhatsApp, Facebook Messenger, Instagram, Telegram, and websites—without writing a single line of code. With BotSailor, businesses can automate conversations, boost engagement, and increase conversions through smart workflows, advanced AI features, and seamless third-party integrations. Key Features: • Visual Flow Builder Easily design and launch chatbots with a drag-and-drop interface. Add messages, buttons, triggers, conditions, and integrations in minutes—no technical skills required. • AI Agent & AI Assistant Go beyond rule-based bots. Use AI Agents to handle customer intent, qualify leads, and automate actions, while the AI Assistant supports your team in the Shared Inbox with smart reply suggestions and subscriber insights. • WhatsApp Broadcast & Campaigns Send bulk, personalized WhatsApp messages to your subscribers with high deliverability. Perfect for promotions, reminders, and customer updates. • Multi-Channel Engagement Connect with customers where they are—whether on WhatsApp, Messenger, Instagram, Telegram, or your website chat widget. Manage all interactions in a unified Shared Inbox for real-time collaboration between bots and human agents. • E-commerce & CRM Integrations Integrate with Shopify, WooCommerce, Google Sheets, HubSpot, and more. Automate order notifications, COD verification, abandoned cart recovery, and contact syncing to streamline your sales process. • Subscriber Management & Analytics Organize subscribers with labels, tags, and segments. Track conversation history, campaign performance, and AI-powered Subscriber IQ insights to optimize engagement. • Reseller & White-Label Program Agencies and entrepreneurs can launch their own branded chatbot SaaS business with BotSailor’s white-label solution—no server management or development required. • Scalable Plans From startups to enterprises, BotSailor offers flexible pricing, premium add-ons, and unlimited messaging options so you can scale as your business grows. ________________________________________ Why BotSailor? BotSailor isn’t just a chatbot builder—it’s a complete automation ecosystem. Whether you want to capture more leads, automate support, personalize marketing campaigns, or resell under your own brand, BotSailor gives you the tools to grow faster, smarter, and stronger. 👉 The future of customer engagement is conversational. BotSailor helps you get there today.

Average Rating: 4.6/5.0

Total Reviews: 4

How Do G2 Users Rate BotSailor?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.1/10)

Who Is the Company Behind BotSailor?

  • Seller: BotSailor
  • Year Founded: 2022
  • HQ Location: Rajshahi, BD
  • LinkedIn® Page: linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Medium

What Do G2 Reviewers Say About BotSailor?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of BotSailor enhances their experience, making chatbot management effortless.
  • Users appreciate the easy app integrations with BotSailor, enabling seamless connections across multiple platforms.
  • Users value the professional customer support of BotSailor, enhancing their overall experience and satisfaction.
  • Users value the easy implementation and integration of BotSailor, complemented by professional service and support.
  • Users value the easy implementation of BotSailor, making integration and operation seamless and efficient.
Cons
  • Users find the high cost of advanced integrations to be a significant drawback when using BotSailor.
  • Users find the usage limitations of BotSailor frustrating due to high costs and setup time for advanced integrations.

What Are Recent G2 Reviews of BotSailor?

ChipBot

Use ChipBot to boost sales with interactive videos and replace live chat with easy self service support. Save money, time, and your sanity. Start winning customers today.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate ChipBot?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ChipBot?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ChipBot?

What Are G2 Users Discussing About ChipBot?

ChitChatBot AI

Create AI chatbots for Instagram, WhatsApp, Messenger and your website. Experience the future of customer interactions today with our intuitive, AI-centric chatbot creation platform.

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ChitChatBot AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ChitChatBot AI?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About ChitChatBot AI?

AI-generated summary from verified user reviews

Pros
  • Users value the customization options in ChitChatBot AI, enabling tailored automation for their social media strategies.
  • Users value the exceptional support from ChitChatBot, enhancing their learning and successful implementation of the tool.
  • Users are thrilled with ChitChatBot's customizable business support, enhancing efficiency and simplifying team collaboration.
  • Users praise the exceptional customer support from ChitChatBot AI, enhancing their experience with timely and helpful assistance.
  • Users value the customizability of ChitChatBot AI, enabling seamless adaptation and personalized templates for their needs.
Cons
  • Users face a challenging learning curve due to limited support materials, despite effective assistance from customer support.

What Are Recent G2 Reviews of ChitChatBot AI?

CodiBot

CodiBot is an Innovative Artificial Intelligence chat bot that is dedicated to transforming the way businesses operate through the power of automation. CodiBot will provide you an easy-to-use interface that allows users to quickly build powerful AI chatbots.

Average Rating: 4.7/5.0

Total Reviews: 3

How Do G2 Users Rate CodiBot?

  • Control: 10.0/10 (Category avg: 8.8/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)
  • Collection of information: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind CodiBot?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of CodiBot?

ConnectiveOne (ex Kwizbot)

Connective One is an omnichannel AI communication platform that automates customer service, sales, marketing, human resources, and internal communications within companies. The main goal of Connective One is to provide the most convenient and fastest customer service possible. Our product allows clients to get answers to their questions much faster, while operators can focus on more complex queries as Connective One handles routine processes. The functionality of Connective One includes: -AI Copilot: AI-generated responses to customer questions for quick operator replies. No need to spend time searching for information to respond – AI does it all for the operator, who only needs to send the message. -AI Tools: Internal operator assistant. -AI Fast Line: An AI tool that independently processes customer inquiries according to your knowledge base. No more AI "hallucinations" as you regulate and manage the responses. Fast Line handles up to 70% of typical customer queries, saving your managers' time. -Omnichannel: Connect all messengers, social networks, and email. - Operator Panel: Handles inquiries from all communication channels in a single window. Operators do not waste time switching between tabs, making communication easy and ensuring no customers are lost. -Scenario Builder: Create unique customer service workflows and easily make changes to them. -Contact Center PRO: Analytics of operator performance to view important metrics. -Question Categorizer: Easily segment and manage inquiries. -Macros: Routine processes that can be launched with one click, such as checking the status of an order or creating a deal card in the CRM system. -Mailing: Inform customers about your unique offers and promotions across all communication channels. -Easy and customizable integrations: Quick and simple connection to your customer relationship management systems. -Voice transcriber: Converts voice requests into text for more efficient processing. -Live chat: Provides instant customer support in real-time 24/7

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate ConnectiveOne (ex Kwizbot)?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ConnectiveOne (ex Kwizbot)?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of ConnectiveOne (ex Kwizbot)?

DocsBot

DocsBot AI helps businesses turn their existing content into accurate AI agents for customer support, product guidance, presales, and internal knowledge. Train DocsBot on websites, documentation, files, and other approved sources, then deploy it through branded website experiences or connect it to existing workflows and products with integrations and APIs. Teams can automate support, collect leads, create escalation tickets, run actions, search the web, and analyze questions and conversations. Flexible plans scale across AI agents, source pages, usage, team access, analytics, privacy controls, and enterprise infrastructure. A free plan is available, with paid options for individuals, growing teams, larger organizations, and custom enterprise deployments.

Average Rating: 4.3/5.0

Total Reviews: 3

How Do G2 Users Rate DocsBot?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Control: 8.9/10 (Category avg: 8.8/10)
  • Analytics: 8.9/10 (Category avg: 8.5/10)
  • Collection of information: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind DocsBot?

  • Seller: UglyRobot
  • Year Founded: 2023
  • HQ Location: Middletown, US
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of DocsBot?

Engageware

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Average Rating: 4.4/5.0

Total Reviews: 128

How Do G2 Users Rate Engageware?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Control: 5.8/10 (Category avg: 8.8/10)
  • Analytics: 7.5/10 (Category avg: 8.5/10)
  • Collection of information: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Engageware?

Who Uses This Product?

  • Who Uses This: Sales Consultant
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Medium, 34% Large

What Do G2 Reviewers Say About Engageware?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Engageware, facilitating appointment scheduling and enhancing team collaboration effortlessly.
  • Users appreciate the impactful client engagement of Engageware, enhancing performance and streamlining appointment scheduling.
  • Users value the excellent customer support from Engageware, enhancing our team's efficiency and collaboration significantly.
  • Users value the efficiency of Engageware, enhancing client engagement and streamlining appointment scheduling and knowledge sharing.
  • Users value the resourceful knowledge base of Engageware, facilitating effective communication and enhancing team collaboration.
Cons
  • Users find Engageware to be expensive, especially when trying to meet subscription requirements and navigating its complexities.
  • Users experience layout issues with Engageware, citing disorganization and difficulty in managing content access effectively.
  • Users find the learning curve steep with Engageware, facing complexities compared to other scheduling apps.
  • Users find the complexity of Engageware challenging, particularly in pricing and the configuration process requiring extensive technical support.
  • Users experience integration issues with Engageware, particularly with calendar syncing and a lack of modern UI.

What Are Recent G2 Reviews of Engageware?

What Are G2 Users Discussing About Engageware?

Bijou Barry
BB
Researched and written by Bijou Barry
Updated April 9, 2026