G2

Lars W.

Documentation Engineer

Mid-Market (51-1000 emp.)

7/22/2026

"Quick Docusaurus Integration, Responsive Support, and Reliable Results with Biel.ai"

5/5

What do you like best about Biel.ai?

We’ve had a great experience with Biel.ai. The integration was incredibly quick and straightforward. We use a Docusaurus documentation site, and getting everything up and running took very little effort.

What really stands out is their support. The team is always fast, responsive, and genuinely helpful. They’ve turned several of our feature requests into reality in no time, and it’s clear they listen to customer feedback.

On top of that, the service has been extremely reliable. It consistently delivers accurate results, and we’ve had no issues depending on it as part of our documentation experience. Overall, we’re very happy with Biel.ai and would happily recommend it to anyone looking for an AI-powered documentation assistant. Review collected by and hosted on G2.com.

What do you dislike about Biel.ai?

If I had to point out a couple of areas for improvement, I’d say the CSS customization can be a bit tricky, especially if you want the chatbot to blend seamlessly with your site’s existing design. It took some tweaking to get everything looking exactly the way we wanted.

We’ve also run into occasional issues when Biel.ai parses our OpenAPI files. While it works well most of the time, some specifications require manual adjustments or reprocessing before they’re indexed correctly.

That said, these are relatively minor issues compared to the overall experience. The team is incredibly responsive, issues get resolved quickly, and the product continues to improve at a fast pace. We’re very happy with Biel.ai overall and look forward to seeing how it evolves. Review collected by and hosted on G2.com.

What problems is Biel.ai solving and how is that benefiting you?

Biel.ai has made it much easier for our users to find the information they need in our documentation without having to manually search through multiple pages. Instead of relying on keyword searches, they can ask questions in natural language and in virtually any language, then receive relevant, contextual answers almost instantly. This has made our documentation much more accessible for our global user base.

For our team, this means a better documentation experience with very little maintenance. The integration with our Docusaurus documentation site was quick, the service has been reliable, and we can trust that users are getting accurate answers based on our docs. Ultimately, it helps users become productive faster, reduces frustration, and ensures that language is never a barrier to finding the right information. Review collected by and hosted on G2.com.