# Best Business Process Management Software - Page 7 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Business process management (BPM) software defines, automates, and reports on processes that optimize businesses and deliver on company goals. These tools aid in improving workflows and enhancing overall efficacy in day-to-day functions. BPM systems define processes spanning an entire company’s operations and subsequently monitor those processes. These tools can also be used to automate processes. The strength of BPM systems lies in their ability to provide an overview of the entire company, rendering them suitable for use by any department. However, they are commonly favored by operations teams. BPM systems can incorporate case management features, leading to common integrations with [CRM software](https://www.g2.com/categories/crm). While BPM software shares features and functionalities with other solutions, it is crucial to understand the differences between various offerings. Although both BPM systems and [workflow management software](https://www.g2.com/categories/workflow-management) facilitate the definition and management of sequences of business activities and tasks, the former is distinguished since it provides users the ability to get a broader picture of all the processes in an organization. While workflow management is a component of BPM, it is more about task management and how repeatable, less complex individual processes get accomplished. Businesses looking to create internal applications to streamline processes and automate tasks can utilize [rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) like low-code and no-code development platforms. These platforms sometimes have tools that assist in building process automation into applications. Solutions specifically tailored for building applications for a process automation use case are called [digital process automation (DPA)](https://www.g2.com/categories/digital-process-automation-dpa) software. Finally, businesses simply looking to map and mine their processes through diagramming, process discovery, and more can take advantage of [process mining software](https://www.g2.com/categories/process-mining). To qualify for inclusion in the Business Process Management (BPM) category, a product must: - Capture business processes, both software and human, outside of the context of automation - Use business process model and notation (BPMN) - Allow the creation of business rule logic - Provide tools for mapping and monitoring execution performance - Give users the ability to automate business processes - Have the ability to create forms and other basic interfaces in a digital format or allow for integrations with other tools for the data ## Top Business Process Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) | 4.4/5.0 (1,042 reviews) | Microsoft 365 process automation | "[Efficient and easy-to-implement automation](https://www.g2.com/survey_responses/microsoft-power-automate-review-11356351)" | | 2 | [Zapier](https://www.g2.com/products/zapier/reviews) | 4.5/5.0 (2,060 reviews) | — | "[Zapier has changed a lot recently!](https://www.g2.com/survey_responses/zapier-review-12997643)" | | 3 | [Laserfiche](https://www.g2.com/products/laserfiche/reviews) | 4.7/5.0 (1,206 reviews) | Document-driven workflow automation | "[Robust and Reliable](https://www.g2.com/survey_responses/laserfiche-review-10968098)" | | 4 | [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) | 4.5/5.0 (559 reviews) | Form-led approvals and task routing | "[Intuitive Tool for Faster Candidate Email Updates](https://www.g2.com/survey_responses/jotform-workflows-review-12956925)" | | 5 | [Bizagi](https://www.g2.com/products/bizagi/reviews) | 4.6/5.0 (310 reviews) | Visual process modeling and workflow improvement | "[Bizagi Suite: Accelerating Process Automation with Low-Code Development](https://www.g2.com/survey_responses/bizagi-review-13050818)" | | 6 | [AuraQuantic](https://www.g2.com/products/auraquantic/reviews) | 4.9/5.0 (66 reviews) | No-code process automation and visibility | "[Now we are more productive with AuraQuantic](https://www.g2.com/survey_responses/auraquantic-review-10247811)" | | 7 | [Appian](https://www.g2.com/products/appian/reviews) | 4.5/5.0 (434 reviews) | Enterprise low-code process automation | "[Implementation and Costs: Major Challenges for Appian](https://www.g2.com/survey_responses/appian-review-12935187)" | | 8 | [Quixy](https://www.g2.com/products/quixy/reviews) | 5.0/5.0 (129 reviews) | No-code workflow and app building | "[Quixy - The only destination for automating workflows](https://www.g2.com/survey_responses/quixy-review-10408888)" | | 9 | [Camunda](https://www.g2.com/products/camunda/reviews) | 4.5/5.0 (317 reviews) | Developer-led process orchestration | "[Camunda: Scalable Flexibility with Some Adoption Challenges](https://www.g2.com/survey_responses/camunda-review-12624528)" | | 10 | [Nintex](https://www.g2.com/products/nintex-nintex/reviews) | 4.3/5.0 (1,272 reviews) | Low-code workflow and document automation | "[Nintex - Best in Industry that provides Seamless SharePoint Integration That Speeds Up Workflow](https://www.g2.com/survey_responses/nintex-review-12729348)" | --- ## What Are the Most Common Questions About Business Process Management Software? *AI-generated · Last updated: May 26, 2026* ### What's the leading BPM software for medium-sized companies? Based on G2 reviews, [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) stands out most often for medium-sized teams that want to automate approvals, notifications, reporting, and data movement without deep coding. According to verified users, it is especially valued for its low-code builder, templates, and strong integrations with Outlook, Teams, SharePoint, Excel, and other Microsoft tools already used in day-to-day operations. G2 reviewers mention that it helps reduce repetitive work, improve consistency, and give business users more control over process changes. They also note tradeoffs: advanced workflows can become harder to troubleshoot, premium connectors can add complexity, and some teams report occasional delays or debugging challenges as automations scale. ### Best-rated BPM apps for improving workflow? Based on G2 reviews, buyers looking to improve workflow commonly highlight products that reduce manual handoffs, standardize approvals, and make process steps easier to track. According to verified users, Microsoft Power Automate is frequently used for repetitive task automation inside Microsoft environments, while Laserfiche is often praised for forms, records management, and structured workflows. G2 reviewers also describe Bizagi as helpful for visualizing and standardizing workflows so teams can better understand ownership and bottlenecks. Across reviews, the main value comes from replacing email-driven or paper-based processes with clearer routing, better visibility, and more consistent execution. Common cautions include learning curves, debugging effort, and slower performance when workflows become larger or more complex. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – frequently used to automate approvals, notifications, file handling, and data updates across Microsoft tools - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – often used for forms, document workflows, records management, and reducing paper-based processes - [Bizagi](https://www.g2.com/products/bizagi/reviews) – commonly used to model workflows visually, standardize approvals, and improve process visibility across teams ### Best BPM system for integrating with existing business apps? Based on G2 reviews, buyers evaluating integration capabilities often focus on how well a BPM platform connects existing systems without forcing major process redesign. According to verified users, Microsoft Power Automate is frequently praised for connecting Microsoft 365 apps, email, SharePoint, Power Apps, APIs, and many external services, which helps automate data movement and notifications across tools. G2 reviewers also mention Bizagi for API and external system connections, especially when teams need structured workflow orchestration, and Laserfiche for linking document processes and databases. Reviewers consistently say the strongest integration value comes from reducing manual re-entry and keeping information synchronized, though setup effort, premium connectors, and more advanced configurations can introduce complexity. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – often used to connect Microsoft 365, email, SharePoint, APIs, and third-party services for automated data flow - [Bizagi](https://www.g2.com/products/bizagi/reviews) – used for workflow automation with API integrations and external system orchestration across departments - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports document workflows, database connectivity, and process integration for records-heavy environments ### Top business process tools for efficient office work? Based on G2 reviews, efficient office work usually means reducing repetitive admin, speeding approvals, and keeping documents and tasks from getting lost across inboxes and shared folders. According to verified users, Microsoft Power Automate is often used for approvals, notifications, file routing, and recurring reporting, especially in Microsoft-centered workplaces. G2 reviewers mention Laserfiche for replacing paper processes with forms, records management, and structured routing, while Jotform Workflows is often described as an easy option for form-based approvals and request tracking. Across these products, reviewers consistently point to better visibility, faster handoffs, and fewer manual follow-ups as the main benefits. They also note that more complex logic or workflow customization can require extra setup effort. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps automate approvals, recurring emails, file updates, and routine office tasks inside Microsoft 365 - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports office teams with digital forms, records management, and paperless process routing - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – commonly used for form-driven approvals, request tracking, and reducing email-based coordination ### Premium business process management software with free trial? Based on G2 reviews, users in this category frequently describe premium BPM products in terms of breadth, flexibility, and support rather than trial availability. According to verified users, products such as Appian, Camunda, SAP Signavio, and Nintex are often associated with enterprise-grade workflow automation, orchestration, or process visibility. G2 reviewers mention strengths like low-code development, business process modeling, approvals, integrations, and cross-team standardization. They also describe common tradeoffs, including steeper learning curves, more involved setup, and higher perceived cost for some environments. Because the recent G2 review data provided here does not consistently verify free-trial availability, buyers should treat trial status as needing direct confirmation from the vendor rather than as a review-grounded category conclusion. ### Best business management tool for large enterprises? Based on G2 reviews, large enterprises tend to value platforms that support complex workflows, cross-department coordination, governance, and integration at scale. According to verified users, Microsoft Power Automate is widely used to automate approvals, notifications, and data movement across enterprise Microsoft environments, while SAP Signavio is often highlighted for process mapping, process mining, and identifying inefficiencies across large organizations. G2 reviewers also describe Bizagi as useful for standardized workflow modeling and enterprise collaboration. The common theme is visibility: teams want clearer ownership, fewer manual handoffs, and a more structured way to improve operations. Reviewers also note that complexity grows with scale, so onboarding, reporting setup, and advanced customization often require dedicated effort. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – well suited for large Microsoft-centric organizations automating approvals, reporting, and system-to-system tasks - [SAP Signavio](https://www.g2.com/products/sap-signavio/reviews) – often used by enterprises for process mapping, mining, and standardizing operations across teams - [Bizagi](https://www.g2.com/products/bizagi/reviews) – supports enterprise workflow standardization, process visibility, and structured collaboration between business and IT ### Most recommended business process management service for a tech firm? Based on G2 reviews, tech-focused teams often favor BPM platforms that support APIs, automation logic, integrations, and visibility into multi-step processes. According to verified users, Bizagi is frequently described as useful for connecting workflows with APIs, external systems, and data-driven processes while keeping business and technical teams aligned through visual modeling. G2 reviewers also mention Microsoft Power Automate for connecting apps, APIs, and Microsoft services, and Camunda for process orchestration and developer-oriented workflow automation. Across the reviews, the strongest signals are around reducing manual handoffs, improving accountability, and making complex processes easier to monitor. Reviewers also caution that technical onboarding, documentation depth, and debugging can become bigger factors in advanced implementations. **Here are some of the top-rated products on G2:** - [Bizagi](https://www.g2.com/products/bizagi/reviews) – often used by technical teams for API-connected workflows, BPMN modeling, and cross-team process clarity - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps tech teams automate integrations, API-driven tasks, and data movement across apps - [Camunda](https://www.g2.com/products/camunda/reviews) – commonly used for orchestration, BPMN-based automation, and managing complex workflows across systems ### Best business process management software for a small startup? Based on G2 reviews, small startups usually benefit most from BPM software that is easy to learn, quick to set up, and able to remove manual work without requiring a large technical team. According to verified users, Microsoft Power Automate is often praised for templates, drag-and-drop flow building, and automating routine tasks like emails, approvals, and file updates. G2 reviewers also describe Jotform Workflows as approachable for form-based approvals and request routing, and Laserfiche users highlight no-code forms and workflow structure for organizations digitizing paper-heavy processes. Across reviews, buyers should weigh usability and setup speed against the extra complexity that can appear once workflows become more advanced or highly customized. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – helps smaller teams automate recurring tasks, approvals, and updates without heavy coding - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – useful for startups that need simple form routing, approvals, and centralized request handling - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) – supports startups digitizing forms and document-driven processes with strong workflow structure ### Which BPM software is best for reducing operational costs? Based on G2 reviews, [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) is the most evident choice for reducing operational costs because reviewers repeatedly describe it replacing repetitive manual tasks, reducing data entry, minimizing errors, and freeing staff for higher-value work. According to verified users, it is used for approvals, automated emails, reporting, file handling, registration workflows, and syncing information across systems, which cuts down on routine administrative effort. G2 reviewers mention that its templates, low-code interface, and Microsoft integrations make it practical for many common business processes. They also note that costs can become less predictable when advanced workflows rely on premium connectors or more complex automation scenarios. ### Top-rated BPM solutions for automating tasks? Based on G2 reviews, task automation buyers usually prioritize tools that can remove repetitive work, standardize approvals, and keep process status visible without constant follow-up. According to verified users, Microsoft Power Automate is widely used for automating emails, notifications, file updates, approvals, and data synchronization. G2 reviewers also highlight Bizagi for structured workflow automation and clear process visibility, while Jotform Workflows is often mentioned for automating form-based tasks, approvals, and routing. Across the category, reviewers consistently value easier handoffs, less manual coordination, and faster completion of recurring tasks. At the same time, they note that more advanced automation often brings tradeoffs like steeper learning curves, integration setup effort, or troubleshooting complexity. **Here are some of the top-rated products on G2:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) – automates recurring business tasks such as approvals, file handling, notifications, and data syncing - [Bizagi](https://www.g2.com/products/bizagi/reviews) – supports workflow automation with visual process design, task tracking, and approval routing - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) – helps automate submissions, approvals, and task routing for teams managing form-driven processes ## G2 Grid® for Business Process Management Software ![G2 Grid® for Business Process Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-process-management/grids.png?focus%5B%5D=122375&focus%5B%5D=2629&focus%5B%5D=3066&focus%5B%5D=1402291&focus%5B%5D=20785&focus%5B%5D=18747&focus%5B%5D=1507&focus%5B%5D=114120) Highlighted products: Microsoft Power Automate, Zapier, Laserfiche, Jotform Workflows, Bizagi, AuraQuantic, Appian, and Quixy. Underlying data: [Grid® JSON](https://www.g2.com/categories/business-process-management/grids.json?focus%5B%5D=microsoft-power-automate&focus%5B%5D=zapier&focus%5B%5D=laserfiche&focus%5B%5D=jotform-workflows&focus%5B%5D=bizagi&focus%5B%5D=auraquantic&focus%5B%5D=appian&focus%5B%5D=quixy) ## How Many Business Process Management Software Products Does G2 Track? **Total Products under this Category:** 192 ### Category Stats (Jul 2026) - **Average Rating**: 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: SoftExpert Suite (+1.66%) - Among all products in this category, SoftExpert Suite recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Business Process Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 13,600+ Authentic Reviews - 192+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Business Process Management Software Is Best for Your Use Case? - **Leader:** [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - **Highest Performer:** [Quixy](https://www.g2.com/products/quixy/reviews) - **Easiest to Use:** [AuraQuantic](https://www.g2.com/products/auraquantic/reviews) - **Top Trending:** [Zapier](https://www.g2.com/products/zapier/reviews) - **Best Free Software:** [Zapier](https://www.g2.com/products/zapier/reviews) --- **Sponsored** ### FileHandler Enterprise FileHandler Enterprise is a comprehensive Claim Administration System designed to enhance workflow efficiency for organizations involved in claims processing. This software solution is tailored to meet the specific needs of Third-Party Administrators (TPAs), insurance carriers, risk pools, risk managers, and other business professionals seeking to optimize their claims administration, payment processing, and employee data management. The product falls within the category of claims management software, which is essential for organizations that handle a significant volume of claims. FileHandler Enterprise stands out by offering a user-friendly interface combined with powerful automation capabilities. This allows users to streamline their processes, reduce manual errors, and improve overall productivity. The system is particularly beneficial for those who require real-time insights and robust reporting functionalities to make informed decisions quickly. One of the key features of FileHandler Enterprise is its advanced dashboards that provide real-time data visualization. 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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=163&secure%5Bchosen_at%5D=2026-07-15T03%3A18%3A20Z&secure%5Bdisplayable_resource_id%5D=596&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=43344&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=43344&secure%5Bresource_id%5D=163&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-process-management%3Fpage%3D7&secure%5Btoken%5D=381bd6644e8a39bace17a0591187c3af7f86a7eddb9a695be4d7054328782510&secure%5Burl%5D=https%3A%2F%2Fwww.jwsoftware.com%2Fcontact-jws.html&secure%5Burl_type%5D=book_demo) --- ## Business Process Management Software Features & Capabilities ### What are the Best Business Process Management Software with No-Code App Development? Provides drag and drop tools usable by admins with little to no coding experience in order to build applications which automate workflows and business processes. **Top-rated Business Process Management Software for No-Code App Development:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with No-Code App Development](https://www.g2.com/categories/business-process-management/f/no-code-app-development) ### What are the Best Business Process Management Software with Low-Code App Development? Provides development environments to allow users to develop applications which automate workflows and business processes with minimal coding. **Top-rated Business Process Management Software for Low-Code App Development:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Low-Code App Development](https://www.g2.com/categories/business-process-management/f/low-code-app-development) ### What are the Best Business Process Management Software with Process Analysis? Delivers data points such as time and cost of a process on a dashboard to evaluate process efficacy. **Top-rated Business Process Management Software for Process Analysis:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Process Analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) ### What are the Best Business Process Management Software with Document Generation? Enables users to create documents for business processes and provides a wide array of templates which are customizable. **Top-rated Business Process Management Software for Document Generation:** - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - [Jotform Workflows](https://www.g2.com/products/jotform-workflows/reviews) [Explore Business Process Management Software with Document Generation](https://www.g2.com/categories/business-process-management/f/document-generation) ## What Are the Top-Rated Business Process Management Software Products in 2026? ### 1. [Intelligent WorkFlow](https://www.g2.com/products/intelligent-workflow/reviews) Intranet, CMS & workflow software **Who Is the Company Behind Intelligent WorkFlow?** - **Seller:** [Smartmedia](https://www.g2.com/sellers/smartmedia-a1ced646-4c33-46ee-bbcc-eafcd0233a40) - **Year Founded:** 1995 - **HQ Location:** Basingstoke, GB - **LinkedIn® Page:** http://www.linkedin.com/company/smart-media (154 employees on LinkedIn®) ### 2. [ixonus](https://www.g2.com/products/ixonus/reviews) Ixonus is a development services provider specializing in delivering tailored IT solutions to businesses of various sizes. With a focus on reliability and ease of use, Ixonus offers a range of services designed to meet the dynamic needs of modern organizations. Key Features and Functionality: - Custom Software Development: Ixonus provides bespoke software solutions that align with clients' specific business requirements, ensuring optimal performance and scalability. - System Integration: The company excels in integrating diverse systems and technologies, facilitating seamless communication and data flow across platforms. - Consulting Services: Ixonus offers expert consulting to help businesses strategize and implement effective IT solutions, enhancing operational efficiency. - Support and Maintenance: Clients benefit from ongoing support and maintenance services, ensuring their IT infrastructure remains robust and up-to-date. Primary Value and Solutions Provided: Ixonus addresses the challenges businesses face in managing and optimizing their IT environments. By offering customized development services and system integration, Ixonus enables organizations to streamline operations, improve productivity, and adapt to evolving technological landscapes. Their commitment to reliability and user-friendly solutions ensures that clients receive high-quality services tailored to their unique needs. **Who Is the Company Behind ixonus?** - **Seller:** [ixonus](https://www.g2.com/sellers/ixonus) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [Lean by STRASYS](https://www.g2.com/products/lean-by-strasys/reviews) Lean by STRASYS turns step-level process observation into defensible headcount math. Walk the process, tag each step, and the platform classifies the work, generates improvement projects automatically, draws the Before/After scorecard, and computes the Optimum Headcount Index. No Lean expertise required. No spreadsheets. No consultants. Unlimited processes and steps on Pro. Includes 6 standalone tools: Stopwatch, 7 Muda Calculator, OEE Calculator, 5 Whys, Takt Time, and 5S Audit. Available on web, PWA, and Google Play. **Who Is the Company Behind Lean by STRASYS?** - **Seller:** [STRASYS](https://www.g2.com/sellers/strasys) - **Year Founded:** 2025 - **HQ Location:** Istanbul, TR - **LinkedIn® Page:** https://www.linkedin.com/company/strasysglobal/ (1 employees on LinkedIn®) ### 4. [Living Systems Process Suite](https://www.g2.com/products/living-systems-process-suite/reviews) The Living Systems Process Suite - or LSPS - from Whitestein is revolutionary. The platform is designed from first principles to answer the needs of business and IT in one seamless, transformational package. **Who Is the Company Behind Living Systems Process Suite?** - **Seller:** [Whitestein Technologies](https://www.g2.com/sellers/whitestein-technologies) - **Year Founded:** 1999 - **HQ Location:** 6330 Cham, CH - **Twitter:** @whitestein (74 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/whitestein-technologies/ (69 employees on LinkedIn®) ### 5. [LogicLoop](https://www.g2.com/products/logicloop/reviews) LogicLoop AI SQL offers AI-powered SQL query generation, optimization, and debugging. **Who Is the Company Behind LogicLoop?** - **Seller:** [LogicLoop](https://www.g2.com/sellers/logicloop-246835d1-7ca5-4234-bd43-bec70a809a6c) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/71995990 (5 employees on LinkedIn®) ### 6. [MAGIC BPM](https://www.g2.com/products/magic-bpm/reviews) Magic BPM — Automate, Optimize, and Transform Your Business Processes In today's fast-moving business landscape, operational efficiency is no longer a competitive advantage — it's a necessity. Magic BPM is a powerful, no-code Business Process Management (BPM) platform designed to help organizations of all sizes automate workflows, eliminate bottlenecks, and drive meaningful digital transformation — without requiring any IT expertise. Magic BPM delivers a comprehensive BPMS (Business Process Management Suite) that connects your teams, processes, and data on a single, centralized cloud platform. Whether you're managing human resources, procurement, finance, IT processes, or quality management, Magic BPM gives every department the tools to work smarter and faster. Key capabilities include: Workflow automation — eliminate repetitive manual tasks and reduce human latency across your organization No-code application builder — create and deploy custom BPM applications in a flash, with no programming knowledge required Process visibility & traceability — track every action, approval, and decision in real time with full audit trails Bottleneck identification — pinpoint workload imbalances and optimize resource allocation before they impact performance Cloud document storage — centralize your files and data for seamless collaboration across departments and stakeholders Critical approval acceleration — speed up decision-making cycles and reduce time-to-action on key business operations Magic BPM serves a wide range of industries including financial services, healthcare, insurance, energy, retail, manufacturing, and the public sector — tailoring process automation solutions to the specific compliance, performance, and scalability needs of each vertical. What sets Magic apart is its unique balance of power and simplicity. Unlike rigid ERP systems or complex low-code platforms, Magic BPM is built for business users first. Teams can model, automate, and continuously improve their processes independently — freeing up IT resources and dramatically reducing implementation timelines. The result? Immediate cost savings, predictable operating costs, improved cross-department collaboration, and a measurable boost in productivity at every level of the organization. From streamlining onboarding workflows in HR to automating purchase order approvals in procurement and managing ITIL service requests in IT, Magic BPM's pre-built BPM application library gives you a head start — so you spend less time building and more time performing. Ready to accelerate your company's digital transformation? Start your free trial of Magic BPM today and discover how intelligent process automation can reshape the way your business operates. **Who Is the Company Behind MAGIC BPM?** - **Seller:** [ICEB](https://www.g2.com/sellers/iceb) - **Year Founded:** 1988 - **HQ Location:** CHATOU, FR - **LinkedIn® Page:** https://www.linkedin.com/company/iceb-sas (27 employees on LinkedIn®) ### 7. [Mavim](https://www.g2.com/products/mavim/reviews) Mavim provides software that enables major business transformation. **Who Is the Company Behind Mavim?** - **Seller:** [Mavim](https://www.g2.com/sellers/mavim) - **Year Founded:** 1990 - **HQ Location:** Hoofddorp, NL - **LinkedIn® Page:** https://www.linkedin.com/company/mavim/ (158 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are G2 Users Discussing About Mavim? - [What is Mavim used for?](https://www.g2.com/discussions/what-is-mavim-used-for) ### 8. [Mobbiz Platform](https://www.g2.com/products/mobbiz-platform/reviews) Mobbiz is a business process management (BPM) and intelligent automation platform designed to bridge the gap between rigid legacy systems and manual operational chaos. The platform combines strategic business process consulting with a high-performance, AI-ready no-code environment to digitize and scale a company's unique operational "know-how". Headquartered in Singapore with technical delivery in Philippines and clients worldwide and led by a founding team with global experience at Accenture, Mobbiz provides bilingual (English and Spanish) solutions for international markets. The platform specializes in multi-location franchise operations, B2B distribution, lending and energy and utilities verticals. It also has pre-configured modules for CRM and Sales, HR and Recruitment and Procurement. Core Capabilities & Features: No-Code Workflow Automation: Highly configurable architecture that automates complex business flows without requiring external development help. AI Document Intelligence and chatbot Assistant: Purposeful AI agents. Omnichannel Accessibility: Enterprise-grade security with native support for Web, iOS, and Android devices. Deep Integration Library: Seamless connectivity with major ERP and accounting systems including SAP, oracle, Odoo, NetSuite, QuickBooks, Xero and other third part APIs. Real-Time Operational Dashboards: Unified reporting that provides full visibility across all company locations and transactions. Offline capabilities and white labelling and branding options. Operating since 2017. **Who Is the Company Behind Mobbiz Platform?** - **Seller:** [Mobbiz Solutions](https://www.g2.com/sellers/mobbiz-solutions) - **Year Founded:** 2017 - **HQ Location:** Singapore, SG - **LinkedIn® Page:** https://www.linkedin.com/company/mobbizsolutions/ (41 employees on LinkedIn®) ### 9. [MR.KNOW - BPM](https://www.g2.com/products/mr-know-bpm/reviews) MR.KNOW is a next-generation Business Process Management Software (BPMS) that enables the creation of applications without programming. It supports both simple and complex projects through a low-code/no-code approach. Using the integrated MR.KNOW Process-Board, workflows are transformed into BPMN 2.0 process models, automatically generating digital solutions and assistants enhanced by artificial intelligence. These processes and the generated code remain transparent and easily adjustable by citizen developers or project managers. The built-in middleware allows seamless integration and extension of existing systems. **Who Is the Company Behind MR.KNOW - BPM?** - **Seller:** [Inspire Technologies](https://www.g2.com/sellers/inspire-technologies) - **Year Founded:** 2008 - **HQ Location:** St. Georgen, DE - **LinkedIn® Page:** https://www.linkedin.com/company/inspire-technologies-gmbh (19 employees on LinkedIn®) ### 10. [MyStekz](https://www.g2.com/products/mystekz/reviews) MyStekz is the intelligent automation platform that turns business intent into running software. It creates a shared language between business and IT, models your domains, products, and processes, and visualizes them with BPMN so teams design and execute in sync. AI agents guide you step by step. Describe your goals in plain language and they draft domain definitions, propose roles, and generate BPMN you can refine. From there, MyStekz turns process maps into executable code. Simple automations are generated, complex ones are scaffolded for your developers or connected to tools like Figma. Powered by SPEX, MyStekz runs your workflows, tracks performance in real time, and keeps documentation up to date. You get transparency on data, roles, bottlenecks, and ROI so you can optimize continuously. **Who Is the Company Behind MyStekz?** - **Seller:** [Stekz](https://www.g2.com/sellers/stekz) - **Year Founded:** 2019 - **HQ Location:** Groningen, NL - **LinkedIn® Page:** https://www.linkedin.com/company/stekz-com/ (26 employees on LinkedIn®) ### 11. [OmniBPM](https://www.g2.com/products/omnibpm/reviews) OmniBPM, a Business Process Management (BPM) service, enables corporate IT to create forms and workflows on our web based interface, and deploy the workflow in a very short time. **Who Is the Company Behind OmniBPM?** - **Seller:** [Omniscient](https://www.g2.com/sellers/omniscient) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 12. [OMNITRACKER](https://www.g2.com/products/omnitracker/reviews) OMNITRACKER IT Service Management Center Mit dem OMNITRACKER ITSM Center können Sie eingehende Tickets (Service-Anfragen, Störungen/Incidents) mit KI-Support systematisch kategorisieren, automatisch dem passenden Service-Mitarbeiter oder zuständigen Team zuweisen und somit kosteneffizienter bearbeiten. Kernfunktionalitäten: • Optionale KI-Anbindung (mit eigenen Trainingsdaten; KI-fähige Prozesslogik) • Vorfallmanagement (Incidents) • Serviceanfragen (Service-Requests) für IT- und Non-IT-Anliegen • Änderungsmanagement (Changes im IT-System) • Wissensmanagement • SLA-Management und transparente Leistungsmessung • Schnittstellen zu marktüblichen Drittsystemen • Self-Service-Portal und geräteunabhängige Nutzung Vorteile: • Kosteneffizienter IT-Support mit schnellem ROI • Höhere Kundenzufriedenheit • Flexible Anpassungen • Leichte Automatisierung • Transparente Leistungsmessung • Optionale Unterstützung bei allen Phasen der Projektumsetzung Setzen Sie auf ein leistungsstarkes KI-fähiges Ticketing-Tool, das Ihre IT-Architektur und Prozesslogik sinnvoll unterstützt und Ihre Routineaufgaben automatisiert und die wahrscheinlichste Ticket-Lösung vorschlägt. In Summe verbessert dies die Qualität und die Geschwindigkeit Ihres Kundensupports und revolutioniert Ihre interne IT-Verwaltung – unabhängig von Ihrer Branche oder Unternehmensgröße. Durchdachte IT-Workflows sind das A und O, wenn es um die Digitalisierung Ihrer Geschäftsprozesse geht. Für eine optimale Performance Ihrer IT-Infrastruktur ist weniger manchmal mehr. Nutzen Sie nur die Funktionen und Module unserer branchenunabhängigen und KI-fähigen Geschäftsprozess-Plattform OMNITRACKER, die Sie wirklich brauchen. Entscheiden Sie sich für unsere individuell anpassbare ITSM-Software, deren Funktionsumfang Sie bei Bedarf unkompliziert erweitern und – dank Low Code – eigenständig jederzeit konfigurieren können. Unsere Service-Desk-Software verfügt über verschiedene Kommunikationskanäle wie Web-Gateway, E-Mail, Telefon und ein KI-gestütztes Self-Service-Portal. **Who Is the Company Behind OMNITRACKER?** - **Seller:** [OMNINET](https://www.g2.com/sellers/omninet) - **Year Founded:** 1995 - **HQ Location:** Eckental, DE - **LinkedIn® Page:** https://www.linkedin.com/company/omninet (155 employees on LinkedIn®) ### 13. [Pinkfish](https://www.g2.com/products/pinkfish/reviews) Pinkfish AI is a pioneering platform that enables enterprises to create complex automations using natural language descriptions, eliminating the need for coding expertise. By integrating generative AI with enterprise-scale automation, Pinkfish allows users to streamline workflows, enhance productivity, and reduce manual, repetitive tasks. This innovative approach empowers businesses to rapidly develop and deploy automations, transforming ideas into operational solutions within hours. **Who Is the Company Behind Pinkfish?** - **Seller:** [Pinkfish](https://www.g2.com/sellers/pinkfish) - **Year Founded:** 2024 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/getpinkfish (16 employees on LinkedIn®) ### 14. [PointInsight](https://www.g2.com/products/pointinsight/reviews) PointInsight is collaborative, email-based issue management system that is easily customized for small and large organizations. **Who Is the Company Behind PointInsight?** - **Seller:** [LinkEdge Technologies](https://www.g2.com/sellers/linkedge-technologies) - **Year Founded:** 1998 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** http://www.linkedin.com/company/linkedge-technologies (26 employees on LinkedIn®) ### 15. [Praxsuite](https://www.g2.com/products/praxsuite/reviews) Praxsuite is a business operations platform that enables organizations to manage data, automate workflows, and build internal tools within a single environment. It provides a centralized data layer, configurable tables, and customizable forms to capture and organize operational information. The platform includes a visual workflow engine that allows users to define processes using triggers, conditions, and actions such as API calls, data queries, and notifications. It also supports dashboards for monitoring performance and activity across different business areas. Praxsuite incorporates AI agents that can be used to analyze information, generate outputs, and assist in executing tasks within workflows. Additionally, it can be used as a backend service to support custom applications by exposing structured data and automation capabilities. **Who Is the Company Behind Praxsuite?** - **Seller:** [Tesseract](https://www.g2.com/sellers/tesseract-d03f178f-89de-412f-8ea6-5f3a038e66aa) - **Year Founded:** 2022 - **HQ Location:** Viña del mar, CL - **LinkedIn® Page:** https://www.linkedin.com/company/tesseract-softwares (5 employees on LinkedIn®) ### 16. [ProcessGene BPM Suite](https://www.g2.com/products/processgene-bpm-suite/reviews) ProcessGene BPM Suite designed to serve multi-subsidiary organizations. ProcessGene offers a full range of multi-org governance, risk, and compliance (GRC) solutions. **Who Is the Company Behind ProcessGene BPM Suite?** - **Seller:** [ProcessGene](https://www.g2.com/sellers/processgene) - **Year Founded:** 2004 - **HQ Location:** Haifa, IL - **LinkedIn® Page:** https://www.linkedin.com/company/processgene-ltd (9 employees on LinkedIn®) ### 17. [ProcessSense](https://www.g2.com/products/processsense/reviews) ProcessSense: Configure end-to-end business processes which are fully integrated with Oracle Cloud Applications offering your workers compelling user experiences whilst driving greater self-service and automation within your organisation. ProcessSense enables organisations to digitise forms and configure end-to-end business processes fully integrated with Oracle SaaS, delivering seamless user experiences, increased self-service, and greater automation within the same secure environment. Built for business users and process specialists, it allows processes to be configured quickly, often within hours, tested against live data, and deployed instantly without the need for technical teams or system downtime. **Who Is the Company Behind ProcessSense?** - **Seller:** [Rossera](https://www.g2.com/sellers/rossera) - **Year Founded:** 2016 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/rossera/ (37 employees on LinkedIn®) ### 18. [Procevia](https://www.g2.com/products/procevia/reviews) Procevia is an AI powered tool for business process modeling. You describe a process in plain language and Procevia generates a standards compliant BPMN 2.0 diagram in seconds. From there you refine it through an AI chat, edit it directly on an interactive canvas, and collaborate with your team in real time. Procevia is built for the people who document and improve processes: quality managers, process consultants, and business analysts. It removes the manual drawing work, so you spend your time on the process itself instead of aligning boxes and arrows. **Who Is the Company Behind Procevia?** - **Seller:** [Procevia](https://www.g2.com/sellers/procevia) - **Year Founded:** 2026 - **HQ Location:** Köln, DE - **LinkedIn® Page:** https://www.linkedin.com/company/procevia-gmbh (1 employees on LinkedIn®) ### 19. [Pulse Software](https://www.g2.com/products/pulse-software/reviews) The Pulse Software solution is a Business Process Management solution which delivers automation, planning, reporting and control. It aligns action elements with people through workflows. **Who Is the Company Behind Pulse Software?** - **Seller:** [Pulse Software](https://www.g2.com/sellers/pulse-software-96651ae0-d8eb-4754-8c7d-e7f07f7353ab) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 20. [Questetra BPM Suite](https://www.g2.com/products/questetra-bpm-suite/reviews) Cloud-based Workflow Questetra BPM Suite is a business platform for realizing paperless environments and remote-working. Business issues are controlled according to a Business Flow Diagram. When a Process reaches a Human Task the user will be asked to add their input. Also, when an issue reaches an automated Step the predetermined processing (server-side processing) such as generating a PDF and saving it to cloud storage is performed automatically. (BPM: Business Process Management)） You can apply it to various business operations such as an Approval request flow, Document translation flow, Quality check process, and Invoice issuance process. Process owners of each Business Process can practice the Improvement of Business Processes little by little in daily work. **Who Is the Company Behind Questetra BPM Suite?** - **Seller:** [Questetra](https://www.g2.com/sellers/questetra) - **Year Founded:** 2008 - **HQ Location:** 京都市中京区, JP - **LinkedIn® Page:** http://www.linkedin.com/company/questetra (7 employees on LinkedIn®) ### 21. [reaktr.ai](https://www.g2.com/products/reaktr-ai/reviews) Reaktr.ai is an advanced AI-powered platform designed to streamline and enhance content creation. It helps users generate high-quality articles, blogs, social media posts, and marketing materials quickly and efficiently. Leveraging cutting-edge AI technology, Reaktr.ai empowers businesses and individuals to save time, improve productivity, and create impactful, professional-grade content tailored to their needs. **Who Is the Company Behind reaktr.ai?** - **Seller:** [Exela Technologies](https://www.g2.com/sellers/exela-technologies) - **HQ Location:** Irving, US - **LinkedIn® Page:** https://www.linkedin.com/company/xbpglobal/ (6,065 employees on LinkedIn®) - **Ownership:** NASDAQ: XELA - **Total Revenue (USD mm):** $1,562 ### 22. [RhyBus](https://www.g2.com/products/rhybus/reviews) Idea Entity is an AI powered workflow automation company with over 50+ Enterprise deployments. Our target market is Government, Healthcare and Logistics. Our product, RhyBus, enables companies to create efficient, auditable, and actionable workflows in Finance, Budgeting, Procurement and Logistics. **Who Is the Company Behind RhyBus?** - **Seller:** [Idea Entity](https://www.g2.com/sellers/idea-entity) - **Year Founded:** 2006 - **HQ Location:** Herndon, US - **LinkedIn® Page:** https://www.linkedin.com/company/ideaentity/ (128 employees on LinkedIn®) ### 23. [Rivet](https://www.g2.com/products/traverse-systems-rivet/reviews) Rivet is a business process automation solution to help you manage people, projects, and assets. We help supply chain organizations automate repeatable processes to ensure the highest level of performance with their business partners. Rivet provides a no-code approach to solving complex processes like supplier onboarding, return to vendor (RTV), over, shorts & damages (OS&D), and trouble shipments. Build your solution from the ground up or choose from our library of industry blueprints today. **Who Is the Company Behind Rivet?** - **Seller:** [Traverse Systems](https://www.g2.com/sellers/traverse-systems) - **Year Founded:** 2000 - **HQ Location:** Sugar Land, TX 77478 - **Twitter:** @traversesystems (76 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/traverse-systems/ (5 employees on LinkedIn®) ### 24. [Robolytix.com](https://www.g2.com/products/robolytix-com/reviews) Robolytix is a real-time management analytic and monitoring tool for all business processes, automated or manual, operating in any application or custom solution. Robolytix provides detailed process insight with financial and operational KPIs through online dashboards, charts and reports allowing users to monitor, analyze, evaluate and audit business processes from start to end. **Who Is the Company Behind Robolytix.com?** - **Seller:** [Robolytix.com a.s.](https://www.g2.com/sellers/robolytix-com-a-s) - **Year Founded:** 2019 - **HQ Location:** Prague, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/robolytix (2 employees on LinkedIn®) ### 25. [ROI 360](https://www.g2.com/products/roi-360/reviews) ROI 360 is a powerful, fully customized platform designed to streamline and enhance your business operations. Tailored to meet the unique needs of service-oriented industries, ROI 360 offers a comprehensive suite of tools to manage every aspect of your business with efficiency and precision. **Who Is the Company Behind ROI 360?** - **Seller:** [Talonoid Technologies Pvt Ltd](https://www.g2.com/sellers/talonoid-technologies-pvt-ltd) - **Year Founded:** 2024 - **HQ Location:** Chennai, IN - **LinkedIn® Page:** https://www.linkedin.com/company/talonoid (1 employees on LinkedIn®) ## What Is Business Process Management Software? [Process Automation Software](https://www.g2.com/categories/process-automation) ## What Software Categories Are Similar to Business Process Management Software? - [No-Code Development Platforms](https://www.g2.com/categories/no-code-development-platforms) - [Digital Process Automation (DPA) Software](https://www.g2.com/categories/digital-process-automation-dpa) - [Workflow Management Software](https://www.g2.com/categories/workflow-management) --- ## How Do You Choose the Right Business Process Management Software? ### What You Should Know About Business Process Management Software ### What is Business Process Management (BPM) Software? Business process management (BPM) is the practice of streamlining and improving business activities to more efficiently perform specific business actions. Often these business actions require cross-team collaboration and consist of many moving parts, whether they are software systems or human intervention. There are many BPM software products that can help companies achieve the ultimate goal of seamless workflow automation. BPM tools often provide process modeling, execution, and analysis functionality to help business managers ensure that the processes they need done are working efficiently and effectively. The possibilities are vast and varied: this software can be used for a host of different use cases, such as invoicing, marketing, and accounting. With business process automation solutions, businesses are able to improve and increase collaboration and be on the road toward automation. Through detailed mappings of processes and tools for managing workflows, professionals can get a birds-eye view of their business operations and thereby have a clear understanding of how they can optimize them.  #### What Types of Business Process Management (BPM) Software Exist? There are a few different types and use cases of BPM software, but each helps an organization streamline workflows. Although all of these tools capture business processes and give users the ability to automate them, they differ in terms of their ability for users to create standalone applications on top of these processes. **Standard BPM software** With standard BPM software, users get full control over their business processes, providing them with tools for monitoring execution performance and analyzing their current goals, workflows, and more. It should be noted that BPM solutions do not exist in isolation from a company’s broader software stack. On the contrary, it is key for them to integrate into various other tools, such as [CRM software](https://www.g2.com/categories/crm) and [ERP software](https://www.g2.com/categories/erp). With proper integration, users are able to better understand the company’s manifold processes in order to optimize or automate them.  **Digital process automation (DPA)** DPA is a subset of BPM and refers to those products which include all of the core functionality of BPM software, but also allow users to create standalone applications on top of business processes. For example, a retail company can use [digital process automation](https://www.g2.com/categories/business-process-management/f/digital-process-automation) to analyze how sales representatives are selling their products across various regions, such as how they input pipeline data into spreadsheets, send emails to prospects, and more. Then, an administrator can create an application which the salespeople can use to streamline and automate this process, helping them become more efficient. ### What are the Common Features of Business Process Management (BPM) Software? The following are some core features within BPM software that can help companies in defining, automating, and reporting on processes that are intended to help optimize businesses to deliver on company goals. **Real-time process monitoring:** Keeping track of the manifold processes a business has can be difficult, especially when doing so in real time across various systems. With properly deployed BPM software in place, users can monitor these processes in real time. This provides the benefit of being able to rigorously test variations and changes to these processes. For example, a business can test the effect of routing all of their support cases to a particular individual or system. If it is found that this is not working well, they can iterate and test different options, all while keeping a close eye on their BPM monitoring feature for insight. **Document automation:** Forms and documents are ubiquitous across businesses, such as onboarding documents for new employees, contracts for customers or vendors, and surveys. Manually inputting and analyzing data from these sources can be time consuming and tedious. BPM software can assist in automating this process, whether that be in part or in total. For example, one can use BPM to automate inputting data from new employees’ personal documents onto the company’s [core HR software](https://www.g2.com/categories/core-hr).  BPM tools will differ in regards to how much intelligence, or natural language understanding, they have built in. Thus, although most solutions will have optical character recognition (OCR) built-in, some will also provide the ability to understand documents. This would allow it to “read” documents and, for example, summarize the text therein or recognize key terms in order to input them into other documents or systems. **Process automation:** Automating processes and workflows does not happen overnight. BPM software provides features for facilitating this automation through process design and execution. In other words, users can use this software to not just document processes, but to also create them ex nihilo and to automate them, often via a drag-and-drop interface. In regards to how this is facilitated, many BPM products have a library in which to keep previously used or designed workflows for future use. In addition, some tools provide templates for common use cases, such as accounts payable, employee onboarding, and procurement. Users can adopt and adapt these templates for their particular needs and use case. Other Features of Business Process Management Software: [Document generation](https://www.g2.com/categories/business-process-management/f/document-generation), [Finance](https://www.g2.com/categories/business-process-management/f/finance), [Low-code app development](https://www.g2.com/categories/business-process-management/f/low-code-app-development), [No-code app development](https://www.g2.com/categories/business-process-management/f/no-code-app-development), [Process analysis](https://www.g2.com/categories/business-process-management/f/process-analysis) Specific Subject Matters: [Human resources](https://www.g2.com/categories/business-process-management/f/human-resources) ### What are the Benefits of Business Process Management (BPM) Software? Companies purchase BPM software because they need to solve some type of operational objective in a streamlined and efficient way. BPM software allows users to easily build unique workflows, assess the necessary steps required to carry out the objective, and integrate all the different solutions involved in the process. The actions that need to be carried out are usually time consuming and complex, so finding a way to automate these business processes can be very beneficial to any company. Additionally, BPM solutions can provide insights into the efficiency of processes. BPM tools can help identify bottlenecks and unnecessary process steps, and they even help hold employees accountable for their actions. **Increased efficiency:** Using BPM solutions ensures that tasks are carried out in the most efficient manner possible. The processes are set up in an optimal way so that businesses are not wasting resources and employees are not wasting time, steps are not being skipped, and all actions are being performed as they should be; therefore, all tasks are being performed to their fullest. **Enhanced productivity:** If companies are properly taking advantage of BPM tools, that means that they are saving their employees’ time through automation. By streamlining and automating the tedious tasks, workers have more time to focus on business-critical tasks instead of working on the time-consuming ones. **Improved collaboration:** Businesses can easily get siloed, with business units working on their own, focused on their own goals and metrics. Although they all strive to improve the broader business, collaboration between departments can be difficult. A key benefit for BPM software is providing a bird’s eye view of all of a company’s processes, across its departments. With one source of truth in place, interdepartmental conversations become easier and more fruitful. ### Who Uses Business Process Management (BPM) Software? Traditionally, BPM tools are used by mid-market and enterprise-sized companies. Larger companies tend to have more siloed departments, and when business actions need to become integrated to be efficient, BPM software is an easy solution. It is much rarer for small businesses to need a dedicated tool for workflow management. Within companies, BPM tools are frequently leveraged by operations and [IT administrators](https://www.g2.com/categories/business-process-management/f/it) but can expand to really any department that needs to automate business processes. Some companies may have dedicated business analysts or process directors who ensure that internal processes are as streamlined as possible. Here are some department-specific examples: **Sales:** BPM software can help automate actions performed by a [sales team](https://www.g2.com/categories/business-process-management/f/sales), specifically when it comes to contract creation and approval. Many BPM tools offer document management features specifically built for contract creation. Once a sales representative convinces a prospect to buy, the next step in the workflow is to send a contract. Based on the particular specifications of the deal, a contract can be created using BPM tools. **Supply chain:** Once a deal is finalized, the next step in a workflow may be to ship the goods purchased. If a document is signed, BPM software can help place the exact order bought by the customer. This is where the tool goes from working with a business’ CRM to working with their [supply chain software](https://www.g2.com/categories/business-process-management/f/supply-chain). The order is automatically entered into a company’s ERP system and the goods are manufactured and shipped. **Accounting:** Now that the goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much was shipped, how much did they pay for it, etc.). This information can be inputted into an [accounting system](https://www.g2.com/categories/accounting) using BPM software. ### What are the Alternatives to Business Process Management (BPM) Software? Alternatives to BPM software can replace this type of software, either partially or completely: [Workflow management software](https://www.g2.com/categories/workflow-management) **:** Businesses should have a clear idea regarding what they are trying to achieve to determine the type of software they are looking for. Thus, if a business is looking for a more lightweight solution for facilitating workflow, workflow management software might be the best fit. This software helps to define and manage sequences of business activities and tasks and is more beneficial for small and medium-sized businesses with a low to medium complexity level of their operations. [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** If a business is looking to automate routine tasks, RPA might be a good option. RPA provides robots that mimic clicks and other activity on the computer screen and facilitates the automation of a host of tasks, such as invoicing and employee onboarding. These virtual agents perform actions following these workflows both with and without human supervision or intervention. [Rapid application development (RAD) software](https://www.g2.com/categories/rapid-application-development-rad) **:** Businesses should understand that they can pursue different avenues to achieve automation. Instead of BPM or in addition to it, users should investigate RAD software, such as the form of [low-code](https://www.g2.com/categories/low-code-development-platforms)and [no-code](https://www.g2.com/categories/no-code-development-platforms) development platforms. With this software, businesses are able to develop software quickly with minimal coding, reducing the need for extensive coding experience. Some of these tools are purpose-built for process automation.  #### Software Related to Business Process Management (BPM) Software The following solutions can be used in conjunction with BPM tools to create end-to-end business process automation and further advance digital transformation: [Robotic process automation (RPA) software](https://www.g2.com/categories/robotic-process-automation-rpa) **:** RPA software is somewhat of an automation advancement born from BPM. RPA software allows businesses to build and train bots to carry out tedious tasks. By providing both supervised and unsupervised automation, RPA software helps to take BPM one step further, in terms of seamless workflow automation and process execution. RPA tools may be used side by side or in lieu of BPM solutions. [Process mining software](https://www.g2.com/categories/process-mining) **:** While BPM tools help to set up workflows and automation, process mining software helps to monitor the automation and ensure the processes are being carried out correctly. Process mining software helps find where processes are falling short, which steps are being skipped, and how effective the processes are to the overall business objective. These tools can monitor event logs to make sure that employees are following all of the necessary steps or if they are skipping certain tasks. With the help of machine learning, process mining software can often inform business analysts of unnecessary steps that can streamline business processes. ### Challenges with Business Process Management (BPM) Software Software solutions can come with their own set of challenges. Especially when it comes to BPM solutions, which integrates and connects to systems across the organization, it is important to pay attention to the following core issues: **Return on investment (ROI):** The biggest issue with BPM software is understanding the ROI. It is hard to measure the exact level of productivity and efficiency gained from BPM tools, which can make gaining traction and internal adoption a struggle. **Integration:** Integration is another concern, especially with the rapid frequency that companies add new software solutions. However, with SaaS products becoming the norm, the ease of integrating disparate software products across departments is becoming easier. If a business is using legacy, on-premises solutions, it can be challenging and expensive to make the theoretical processes work seamlessly in practice. ### Which Companies Should Buy Business Process Management (BPM) Software? The implementation of artificial intelligence (AI) can have a positive impact on businesses across a host of different industries. Here are some examples: **Financial services:** Within financial institutions, such as banks, brokerage firms, and credit unions, it is common for a host of different systems to be used. They can benefit from a BPM tool that can help them get a better understanding of their business processes and the use of these various systems across the business. As an industry that is heavily regulated, BPM can be particularly beneficial, since it can assist in auditing company processes. **Healthcare:** For many healthcare-related organizations, software can help with processes such as inputting data related to new patients and processing insurance claims. This assists in analyzing the efficiency of current processes and improving them. Through the automation and streamlining of processes, healthcare companies can lower risk and costs, and make their billing and collections smarter. **Government:** It is commonly said that governmental organizations are inefficient. This stereotype is attributed to the fact that these organizations might be using legacy technology, as well as disparate tools across departments. The effects of this inefficiency are not trivial. With BPM software, governmental organizations can streamline and automate their workflows. ### How to Buy Business Process Management (BPM) Software #### Requirements Gathering (RFI/RFP) for Business Process Management (BPM) Software When looking to deploy a BPM solution, it is important to start from the beginning. In other words, a business should begin by conducting an overview of business processes. If a company is just starting out and looking to purchase their first BPM software, or wherever a business is in its buying process, g2.com can help select the best option. Taking a holistic overview of the business systems and processes will help businesses to identify pain points. This will help them to figure out which software to buy (e.g., if it can effectively handle the business’ processes) and to develop buying criteria. A carefully created checklist can help in determining the necessary and nice-to-have features, such as features, budget, integrations, number of users, security requirements, cloud or on-premises solutions, and more. A request for information (RFI) can be useful, especially if the deployment is large in scale and scope. By producing this, a business can be well placed to gather information from sellers. Depending on the scope of the deployment, it might be helpful to produce an RFI, a one-page list with a few bullet points describing what is needed from a BPM software. #### Compare Business Process Management (BPM) Software Products **Create a long list** Evaluating vendors should start with a long list, which will help to determine whether or not a given solution is a good fit. Buyers should create a broad list of tools that align with their business goals. So that there is a level playing field, it is important to ask the same set of questions to each seller. **Create a short list** Next, a whittling down should take place. Through pointed questions, demos, and trials, one can go from a long list to a short one. Although this will differ for each business and use case, three to five products are typically a good number. With this list in hand, businesses can produce a matrix to compare the features and pricing of the various solutions. **Conduct demos** To ensure the comparison is thoroughgoing, the user should demo each solution on the short list with the same use case and datasets. This will allow the business to evaluate like for like and see how each vendor stacks up against the competition. #### Selection of Business Process Management (BPM) Software **Choose a selection team** Before getting started, it's crucial to create a winning team that will work together throughout the entire process, from identifying pain points to implementation. The software selection team should consist of members of the organization who have the right interest, skills, and time to participate in this process. A good starting point is to aim for three to five people who fill roles such as the main decision maker, project manager, process owner, system owner, or staffing subject matter expert, as well as a technical lead, IT administrator, or security administrator. In smaller companies, the vendor selection team may be smaller, with fewer participants multitasking and taking on more responsibilities. **Negotiation** Just because something is written on a company’s pricing page, does not mean it is fixed (although some companies will not budge). It is imperative to open up a conversation regarding pricing and licensing. For example, the vendor may be willing to give a discount for multi-year contracts or for recommending the product to others. **Final decision** After this stage, and before going all in, it is recommended to roll out a test run or pilot program to test adoption with a small sample size of users. If the tool is well used and well received, the buyer can be confident that the selection was correct. If not, it might be time to go back to the drawing board. ### Business Process Management (BPM) Software Trends Digital transformation is working its way into every type of software, and BPM is no exception. AI and predictive analytics are two of the more powerful trends in the BPM space today. **Machine learning** By implementing machine learning functionality into BPM tools, these solutions can become more adaptive and predictive. If a BPM solution can learn what is working and what is not, and make changes autonomously that benefit the business, then it saves the company time, effort, and money. However, while truly intelligent BPM products are still years away, the logic is there and could impact the industry in massive ways. **Analytics** Analytics is a much more immediate trend for BPM tools. Being able to monitor and view the data that goes into each process is critical for businesses. It gives business users an understanding of exactly how effective and efficient each business process is and allows teams to adjust accordingly.