# Best Business Instant Messaging Software - Page 7

## How Many Business Instant Messaging Software Products Does G2 Track?

**Total Products under this Category:** 119

### Category Stats (Jul 2026)

- **Average Rating:** 4.45/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Jostle (+0.31%) - Among all products in this category, Jostle recorded the largest rating increase compared to last month

_Last updated: July 26, 2026_

## How Does G2 Rank Business Instant Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 215,100+ Authentic Reviews
- 119+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Business Instant Messaging Software
 ![G2 Grid® for Business Instant Messaging Software plotting products by satisfaction and market presence](https://www.g2.com/categories/business-instant-messaging/grids.png?focus%5B%5D=25592&focus%5B%5D=3437&focus%5B%5D=1434&focus%5B%5D=7372&focus%5B%5D=663&focus%5B%5D=18255&focus%5B%5D=25675&focus%5B%5D=20433)

Highlighted products: Microsoft Teams, Slack, Google Workspace, Zoom Workplace, Microsoft 365, Webex Suite, ClickUp, and Connecteam.

Underlying data: [Grid® JSON](https://www.g2.com/categories/business-instant-messaging/grids.json?focus%5B%5D=microsoft-teams&focus%5B%5D=slack&focus%5B%5D=google-workspace&focus%5B%5D=zoom-workplace&focus%5B%5D=microsoft365&focus%5B%5D=cisco-webex-suite&focus%5B%5D=clickup&focus%5B%5D=connecteam)

**Sponsored**

### Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2174&secure%5Bchosen_at%5D=2026-07-27T22%3A05%3A46Z&secure%5Bdisplayable_resource_id%5D=2181&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1192&secure%5Bplacement_resource_ids%5D%5B%5D=2181&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=2174&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fbusiness-instant-messaging%3Fpage%3D7&secure%5Btoken%5D=12cd9c820a7a10b4b14117bfa111b0bb941f668a99b97a04f4d26c9f7dcfb81e&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url)

### [Arkchat](https://www.g2.com/products/arkchat/reviews)

Arkchat is a messaging platform that helps organisation teams collaborate efficiently with each other and with vendors, partners, and customers. Teams can manage operations and projects through day-to-day messaging. Arkchat has a built-in marketplace that helps organisations and freelancers get new business leads and collaborate with buyers to close deals. Team Collaboration Organisations can invite vendors, partners, and customers to collaborate with their teams. Diverse team members in messaging groups can converse privately with select group members to keep conversations and attachments private. Users can organise messages in groups topic-wise for easy reference and trackability. Group members can use Generative AI, Google and YouTube in day-to-day messaging to increase productivity. Now, teams from across the world can easily collaborate because Arkchat automatically translates messages into users’ first language. Manage operations and projects Teams can manage operations and projects effortlessly by converting day-to-day messages to tasks and approval requests. Just one click converts any message into a trackable task or approval request and provides analytics about tasks and approvals and team members’ performance. Multiple firms working on a project can manage tasks and client approvals effortlessly without dedicated project management resources. Arkchat also helps large organisations with corporate governance by giving them a permanent record of trackable approvals. Get new business opportunities Arkchat messaging platform with a built-in marketplace lets users post their products and services, get new leads, and collaborate with buyers through automatically created buyer/seller groups. Its team collaboration, task assignment capabilities and approval-seeking feature in buyer/seller groups help sellers and buyers discuss custom solutions and quotes. On the one hand, organisations looking for products or services can find and finalise vendors, while on the other hand, professional firms, freelancers, and product sellers get new business opportunities.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Arkchat?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 10.0/10 (Category avg: 9.0/10)
- **File Sharing:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Arkchat?

- **Seller:** [Arkchat Ltd.](https://www.g2.com/sellers/arkchat-ltd)
- **Year Founded:** 2021
- **HQ Location:** London, GB
- **LinkedIn® Page:** http://www.linkedin.com/company/archchat (10 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 40% Small, 20% Medium

#### What Do G2 Reviewers Say About Arkchat?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **convenience** of Arkchat for managing customer chats easily and efficiently without complications.
- Users appreciate the **ease of use** of Arkchat, enabling quick responses and straightforward organization without stress.
- Users appreciate the **easy setup** of Arkchat, allowing for a smooth start to managing customer chats efficiently.
- Users value **secure file sharing** in Arkchat, enhancing safety and compliance for sensitive business communications.
- Users appreciate the **organization** features of Arkchat, which streamline customer interactions and enhance efficiency.

##### Cons

- Users feel frustrated by Arkchat's **limited integrations** , wishing for compatibility with tools like QuickBooks and SAP.
- Users dislike the **lack of integration** in Arkchat, wishing for connections to major software like QuickBooks and SAP.
- Users find the **layout issues** limiting and desire more customization options to enhance their chat experience.
- Users find the **limited customization** options frustrating, wishing for more control over chat layouts and workflows.
- Users find the **limited features** of Arkchat restrictive, wishing for more customization options to enhance their experience.

#### What Are Recent G2 Reviews of Arkchat?

**["Easy use and effective task management"](https://www.g2.com/survey_responses/arkchat-review-12291029)**

**Rating:** 4.0/5.0 stars

_— Sudhi S._

[Read full review](https://www.g2.com/survey_responses/arkchat-review-12291029)

**["Easy Setup and Usability, Needs More Customization"](https://www.g2.com/survey_responses/arkchat-review-12316319)**

**Rating:** 4.0/5.0 stars

_— Charles C._

[Read full review](https://www.g2.com/survey_responses/arkchat-review-12316319)

### [Channel Talk](https://www.g2.com/products/channel-talk/reviews)

Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform.

**Average Rating:** 4.8/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Channel Talk?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Channel Talk?

- **Seller:** [Channel](https://www.g2.com/sellers/channel)
- **Year Founded:** 2014
- **HQ Location:** Seoul, South Korea
- **Twitter:** @ChannelioUS (14 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/channelcorporation/ (219 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 85% Small, 15% Medium

#### What Are Recent G2 Reviews of Channel Talk?

**["Channel has helped me reach those all important customers"](https://www.g2.com/survey_responses/channel-talk-review-8334813)**

**Rating:** 4.0/5.0 stars

_— Verified User in Consumer Goods_

[Read full review](https://www.g2.com/survey_responses/channel-talk-review-8334813)

**["ChannelTalk is amazing"](https://www.g2.com/survey_responses/channel-talk-review-9053174)**

**Rating:** 5.0/5.0 stars

_— Verified User in Arts and Crafts_

[Read full review](https://www.g2.com/survey_responses/channel-talk-review-9053174)

### [Heyo Chat](https://www.g2.com/products/heyo-chat/reviews)

Heyo is the live chat built for real human conversations, not automated workflows. Show your users you are here and that you care about them.

**Average Rating:** 4.4/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Heyo Chat?

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10)
- **Web Application:** 9.2/10 (Category avg: 9.0/10)
- **Integrations:** 7.5/10 (Category avg: 8.4/10)
- **File Sharing:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Heyo Chat?

- **Seller:** [Heyo](https://www.g2.com/sellers/heyo-8ae84115-4bfd-457b-83fc-da955bcc1202)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Do G2 Reviewers Say About Heyo Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Heyo Chat to be **very easy to use** , with a clean dashboard and smooth onboarding process.
- Users love the **easy setup** of Heyo Chat, appreciating its intuitive dashboard and smooth onboarding process.
- Users praise the **excellent customer support** of Heyo Chat, noting quick and helpful responses for implementation queries.
- Users find **Heyo Chat easy to implement** and appreciate its user-friendly interface for engaging with customers.
- Users appreciate the **intuitive dashboard** of Heyo Chat, making navigation and setup of products seamless and efficient.

##### Cons

- Users find the **integration issues** challenging, impacting the overall functionality and user experience of Heyo Chat.
- Users find the **limited customization options** of Heyo Chat restrict their experience compared to other platforms.
- Users find the **limited customization options** of Heyo Chat restrict their ability to fully personalize and analyze their experience.

#### What Are Recent G2 Reviews of Heyo Chat?

**["Clean, Intuitive Dashboard with Smooth, Fast Onboarding"](https://www.g2.com/survey_responses/heyo-chat-review-12399034)**

**Rating:** 4.5/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/heyo-chat-review-12399034)

**["Heyo makes our product more human"](https://www.g2.com/survey_responses/heyo-chat-review-11978676)**

**Rating:** 5.0/5.0 stars

_— Einar M._

[Read full review](https://www.g2.com/survey_responses/heyo-chat-review-11978676)

### [TWT Chat](https://www.g2.com/products/twt-chat/reviews)

All-in-One AI Live Chat Platform Free, Simple, and Built for Startups

**Average Rating:** 4.0/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate TWT Chat?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Web Application:** 7.8/10 (Category avg: 9.0/10)
- **Integrations:** 7.5/10 (Category avg: 8.4/10)
- **File Sharing:** 7.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TWT Chat?

- **Seller:** [TWT](https://www.g2.com/sellers/twt-5fd67afd-d3de-4f5f-8d94-0e2c2890d374)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/twtsaas/ (3 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Small, 40% Medium

#### What Do G2 Reviewers Say About TWT Chat?

_AI-generated summary from verified user reviews_

##### Pros

- Users find TWT Chat to be **extremely easy to use** , appreciating its straightforward navigation and reliable messaging performance.
- Users find TWT Chat **simple to use with easy navigation** , eagerly anticipating new features in future updates.
- Users enjoy the **easy navigation** of TWT Chat, making it simple to use and enhancing their experience.
- Users praise TWT Chat for its **high reliability** , ensuring instant message delivery and seamless performance.
- Users love the **simple interface** of TWT Chat, finding it easy to navigate and discover new features.

##### Cons

- Users find the **lack of backup features** frustrating, indicating missing functionalities in TWT Chat's first version.
- Users are frustrated by the **slow loading** times of TWT Chat, often needing to restart the app for functionality.
- Users experience **software glitches** like lagging that disrupt usage and limit functionality in TWT Chat.

#### What Are Recent G2 Reviews of TWT Chat?

**["Simple, Efficient Platform That Streamlines Communication and Onboarding"](https://www.g2.com/survey_responses/twt-chat-review-12649320)**

**Rating:** 4.0/5.0 stars

_— Verified User in Oil & Energy_

[Read full review](https://www.g2.com/survey_responses/twt-chat-review-12649320)

**["A good balance between simplicity and power"](https://www.g2.com/survey_responses/twt-chat-review-12706551)**

**Rating:** 4.0/5.0 stars

_— Sabri S._

[Read full review](https://www.g2.com/survey_responses/twt-chat-review-12706551)

### [Kezmo](https://www.g2.com/products/kezmo/reviews)

Kezmo is an enterprise chat and collaboration tool to help teams get things done.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Kezmo?

- **Web Application:** 9.2/10 (Category avg: 9.0/10)
- **Integrations:** 8.8/10 (Category avg: 8.4/10)
- **File Sharing:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Kezmo?

- **Seller:** [OrangeLoops](https://www.g2.com/sellers/orangeloops)
- **Year Founded:** 2015
- **HQ Location:** Boston, US
- **Twitter:** @orangeloopsinc (190 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/orangeloops (75 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Kezmo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **collaborative communication features** of Kezmo, enhancing team efficiency and engagement.
- Users value the **efficient collaboration features** of Kezmo, enhancing communication and teamwork seamlessly.
- Users appreciate the **collaborative file sharing** feature of Kezmo, enhancing communication and team efficiency.
- Users value the **collaborative project management** features of Kezmo, enhancing team communication and efficiency.
- Users value the **team collaboration features** of Kezmo, enhancing communication and promoting a strong team spirit.

##### Cons

- Users struggle with **connectivity issues** , making it difficult to work effectively in low or no internet areas.
- Users find that the **absence of effective offline mode** hampers productivity, especially in low connectivity situations.

#### What Are Recent G2 Reviews of Kezmo?

**["Kezmo solution"](https://www.g2.com/survey_responses/kezmo-review-10747916)**

**Rating:** 4.0/5.0 stars

_— Sumit S._

[Read full review](https://www.g2.com/survey_responses/kezmo-review-10747916)

**["Marketing agency with a remote staff"](https://www.g2.com/survey_responses/kezmo-review-10473311)**

**Rating:** 5.0/5.0 stars

_— Landero A._

[Read full review](https://www.g2.com/survey_responses/kezmo-review-10473311)

### [Midlap](https://www.g2.com/products/midlap/reviews)

Midlap is an online collaboration and brainstorming tool where we are solving the problem that arises due to switching between multiple apps to collaborate with your team. We solve this problem by providing tools like Whiteboards, Kanban Boards, Flow Diagrams, Files, Chat, Events, Gantt Charts etc under a single app. So no more switching between different apps and get more done with Midlap.

**Average Rating:** 4.9/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Midlap?

- **Web Application:** 10.0/10 (Category avg: 9.0/10)
- **File Sharing:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Midlap?

- **Seller:** [Midlap Technologies](https://www.g2.com/sellers/midlap-technologies)
- **Year Founded:** 2021
- **HQ Location:** Toronto, CA
- **Twitter:** @midlapapp (2 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/68508504 (4 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 75% Small, 17% Large

#### What Are Recent G2 Reviews of Midlap?

**["Midlap helps me to Manage Several Projects Effortlessly"](https://www.g2.com/survey_responses/midlap-review-7595187)**

**Rating:** 5.0/5.0 stars

_— Roby S._

[Read full review](https://www.g2.com/survey_responses/midlap-review-7595187)

**["Using this tool for a few months it exceeded my expectation"](https://www.g2.com/survey_responses/midlap-review-7773036)**

**Rating:** 5.0/5.0 stars

_— Rohit S._

[Read full review](https://www.g2.com/survey_responses/midlap-review-7773036)

### [Minsh](https://www.g2.com/products/minsh/reviews)

Minsh is a messaging app for team communications. It allows one-to-one or group messaging. Chatbots can be developed and personalized for user's needs. Calendars allow users to be notified of events and invite others to join.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Minsh?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10)
- **Web Application:** 8.3/10 (Category avg: 9.0/10)
- **Integrations:** 9.4/10 (Category avg: 8.4/10)
- **File Sharing:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Minsh?

- **Seller:** [Minsh](https://www.g2.com/sellers/minsh)
- **HQ Location:** Switzerland
- **Twitter:** @minshapps (1,531 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/222779 (2 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About Minsh?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Minsh, facilitating quick implementation and a smooth user experience.
- Users appreciate the **variety of features** in Minsh, which enhance their marketing efforts and streamline communication.
- Users enjoy the **intuitive integration** of Minsh, finding it essential for daily workflow management and community building.
- Users find Minsh to be **intuitive and easy to use** , enabling quick starts and seamless integrations with existing tools.
- Users find **Minsh's setup incredibly easy** , allowing quick launch and effective integration for marketing initiatives.

##### Cons

- Users find **admin limitations** in Minsh hindering effective user role management and moderation capabilities.
- Users find the pricing of Minsh to be **too high for startups** , making it less accessible for smaller businesses.
- Users find the **lack of clarity** in the setup process makes it challenging to navigate the options effectively.
- Users find the **learning curve challenging** due to tricky setup and unintuitive menus, impacting their overall experience.
- Users find the **limited customization** options restrict advanced functions and integrations, impacting overall experience.

#### What Are Recent G2 Reviews of Minsh?

**["Simple and Effective App Platform for Community Engagement"](https://www.g2.com/survey_responses/minsh-review-11409974)**

**Rating:** 4.0/5.0 stars

_— Singh R._

[Read full review](https://www.g2.com/survey_responses/minsh-review-11409974)

**["Effortless Private Messaging for Marketing Success"](https://www.g2.com/survey_responses/minsh-review-12090587)**

**Rating:** 4.5/5.0 stars

_— Sajal w._

[Read full review](https://www.g2.com/survey_responses/minsh-review-12090587)

### [Tocaro](https://www.g2.com/products/tocaro/reviews)

Enterprise chat and collaboration SaaS with people analytics.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Tocaro?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Web Application:** 8.3/10 (Category avg: 9.0/10)
- **Integrations:** 9.2/10 (Category avg: 8.4/10)
- **File Sharing:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Tocaro?

- **Seller:** [Tocaro](https://www.g2.com/sellers/tocaro)
- **HQ Location:** N/A
- **Twitter:** @tocaro\_official (114 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Tocaro?

_AI-generated summary from verified user reviews_

##### Pros

- Users value Tocaro's **customizable dashboard** , enabling efficient task prioritization and tailored workflows for their teams.
- Users appreciate the **responsive customer support** of Tocaro, experiencing quick replies that enhance their overall satisfaction.
- Users appreciate the **customizable dashboard** of Tocaro, enhancing task prioritization and tailoring to specific workflows.
- Users appreciate the **customizable dashboard** of Tocaro, enhancing task prioritization and tailoring workflow efficiently.
- Users value Tocaro's **efficiency in task management** through customizable dashboards and responsive support, enhancing workflow clarity.

##### Cons

- Users feel that Tocaro is **bit pricy** , despite its overall good features and functionality.
- Users note the **limited customization** in Tocaro's reporting features, wishing for more flexible templates and visual options.
- Users believe the **reporting features are limited** , urging improvements in customization and data visualization options.

#### What Are Recent G2 Reviews of Tocaro?

**["Streamlined Ticket Management with Customizable Dashboards"](https://www.g2.com/survey_responses/tocaro-review-12269548)**

**Rating:** 5.0/5.0 stars

_— Charles B._

[Read full review](https://www.g2.com/survey_responses/tocaro-review-12269548)

**["Speeds Up Machine Tracking Effortlessly"](https://www.g2.com/survey_responses/tocaro-review-12637230)**

**Rating:** 5.0/5.0 stars

_— Npha S._

[Read full review](https://www.g2.com/survey_responses/tocaro-review-12637230)

### [Virola Messenger](https://www.g2.com/products/virola-messenger/reviews)

Virola Messenger is a secure corporate communication and collaboration tool that significantly improves teams' efficiency. It supports a wide range of features for effective communication and collaboration. Apart from standard messaging and video/audio conferencing features, Virola has a Task Board, an issues tracking system, LaTeX and markdown messaging formats, and flexible screen sharing and remote control features. Virola is self-hosted, which makes it more secure than cloud-based messengers and helps you keep control over your corporate data.

**Average Rating:** 4.7/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Virola Messenger?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Web Application:** 9.0/10 (Category avg: 9.0/10)
- **Integrations:** 9.3/10 (Category avg: 8.4/10)
- **File Sharing:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Virola Messenger?

- **Seller:** [Provide Support](https://www.g2.com/sellers/provide-support)
- **Year Founded:** 2003
- **HQ Location:** New York, New York
- **Twitter:** @provide\_support (3,593 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2259752 (25 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 58% Small, 25% Medium

#### What Do G2 Reviewers Say About Virola Messenger?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Virola Messenger’s **user-friendly interface** makes instant communication seamless and convenient for everyone.
- Users value the **immediate communication** offered by Virola Messenger, enhancing connections with office, family, and support.
- Users appreciate the **convenience** of Virola Messenger for instant communication with office and family, all in one place.
- Users enjoy the **secure file sharing** features of Virola Messenger, enhancing collaboration and team productivity.
- Users appreciate the **screen sharing** feature of Virola Messenger, enhancing collaboration and productivity seamlessly.

##### Cons

- Users find the **mobile experience a bit slow** , which can detract from overall usability of Virola Messenger.
- Users find the initial **learning curve challenging** , but it becomes easier to navigate over time.
- Users feel that the **limited features** of Virola Messenger hinder ease of use and overall functionality.
- Users find Virola Messenger has **limited options** , particularly in user base and mobile app features.
- Users find the **missing mobile app features** of Virola Messenger limits its functionality and overall usability.

#### What Are Recent G2 Reviews of Virola Messenger?

**["messages"](https://www.g2.com/survey_responses/virola-messenger-review-10379325)**

**Rating:** 5.0/5.0 stars

_— Tessa Marie A._

[Read full review](https://www.g2.com/survey_responses/virola-messenger-review-10379325)

**["Amazing team collaboration tool"](https://www.g2.com/survey_responses/virola-messenger-review-10408677)**

**Rating:** 5.0/5.0 stars

_— Peenaksh S._

[Read full review](https://www.g2.com/survey_responses/virola-messenger-review-10408677)

### [Biocoded](https://www.g2.com/products/biocoded/reviews)

Biocoded is a network security software that is an end-to-end encrypted voice call and messaging app by an opinion of independent security research groups.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Biocoded?

- **Web Application:** 10.0/10 (Category avg: 9.0/10)
- **Integrations:** 8.3/10 (Category avg: 8.4/10)
- **File Sharing:** 8.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Biocoded?

- **Seller:** [Biocoded](https://www.g2.com/sellers/biocoded)
- **Year Founded:** 2008
- **HQ Location:** Ljubljana, SI
- **Twitter:** @biokoda (51 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/biokoda-d.o.o. (9 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Biocoded?

**["Ease Of Use, Secure & Perfect for Security Solutions"](https://www.g2.com/survey_responses/biocoded-review-4714222)**

**Rating:** 4.5/5.0 stars

_— Shashank P._

[Read full review](https://www.g2.com/survey_responses/biocoded-review-4714222)

**["Best place to have end to end encrypted communication"](https://www.g2.com/survey_responses/biocoded-review-5180407)**

**Rating:** 4.5/5.0 stars

_— Zain A._

[Read full review](https://www.g2.com/survey_responses/biocoded-review-5180407)

### [CentricMinds](https://www.g2.com/products/centricminds/reviews)

CentricMinds is a modern intranet and employee experience platform designed to enhance organizational communication, knowledge management, and productivity from a single, integrated solution. This platform empowers employees to create content with the assistance of artificial intelligence, facilitates instant access to information through AI-driven enterprise search, and promotes collaboration via a dedicated employee app that includes team chat features. With CentricMinds, employees can efficiently access essential documents, forms, workflows, and business information, regardless of their work location. Targeting organizations of various sizes, CentricMinds serves as a comprehensive digital workplace that replaces the need for multiple disconnected tools. It caters to a diverse audience, including office-based staff, remote workers, and frontline employees, ensuring that all team members remain connected and informed. The platform's modern intranet serves as a central hub for company news, announcements, and knowledge sharing, fostering a culture of transparency and engagement among employees. Key features of CentricMinds include a dedicated employee app that consolidates company news, team chat, and essential documents, allowing for seamless communication and collaboration. The task management functionality enables managers to assign and track work through the desktop intranet, while frontline employees can receive, update, and complete tasks directly from their mobile devices. This streamlined approach to task management enhances accountability and ensures that work is completed efficiently. The platform also leverages AI technology to assist with content creation and enterprise search, enabling employees to publish updates more quickly and find critical organizational knowledge with ease. Document management capabilities, including version control, metadata management, and permissions, ensure that sensitive information is securely handled. Moreover, CentricMinds integrates with popular business systems such as Microsoft 365, SharePoint, Google Drive, and Dropbox, allowing organizations to maintain their existing workflows while enhancing overall efficiency. In addition to these features, CentricMinds offers digital forms, approval workflows, and employee directories that automate business processes and improve collaboration across teams. By bringing together people, information, and business processes in one cohesive platform, organizations can cultivate a more connected, informed, and engaged workforce. This ultimately strengthens communication, enhances collaboration, and fosters a culture of accountability and continuous improvement within the organization.

**Average Rating:** 4.6/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate CentricMinds?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)

#### Who Is the Company Behind CentricMinds?

- **Seller:** [CentricMinds](https://www.g2.com/sellers/centricminds)
- **Company Website:** https://www.centricminds.com
- **Year Founded:** 2002
- **HQ Location:** Melbourne, VIC
- **Twitter:** @CentricMinds (334 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/141886/ (18 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 64% Medium, 27% Large

#### What Are Recent G2 Reviews of CentricMinds?

**["Grateful that CentricMinds exists"](https://www.g2.com/survey_responses/centricminds-review-7811833)**

**Rating:** 5.0/5.0 stars

_— Chris K._

[Read full review](https://www.g2.com/survey_responses/centricminds-review-7811833)

**["Centric Minds - Excellent CMS System"](https://www.g2.com/survey_responses/centricminds-review-5097250)**

**Rating:** 5.0/5.0 stars

_— Verified User in Government Administration_

[Read full review](https://www.g2.com/survey_responses/centricminds-review-5097250)

### [ForwardMsg](https://www.g2.com/products/forwardmsg/reviews)

ForwardMsg is a powerful message forwarding tool that automatically syncs messages between Discord and Telegram. Whether you need Discord-to-Telegram, Telegram-to-Discord, or even Discord-to-Discord and Telegram-to-Telegram message forwarding, ForwardMsg delivers real-time, reliable performance. Ideal for communities, support teams, resellers, crypto investors, and content creators who manage multiple channels or platforms.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate ForwardMsg?

- **Web Application:** 8.9/10 (Category avg: 9.0/10)
- **Integrations:** 10.0/10 (Category avg: 8.4/10)
- **File Sharing:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ForwardMsg?

- **Seller:** [ForwardMsg](https://www.g2.com/sellers/forwardmsg)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About ForwardMsg?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **simple and intuitive automation** for message forwarding, enhancing their communication efficiency across platforms.
- Users appreciate the **intuitive interface** of ForwardMsg, making message forwarding seamless and efficient.
- Users value the **reliability** of ForwardMsg, appreciating its consistent performance in forwarding messages seamlessly across platforms.
- Users value the **extensive customization** of ForwardMsg, finding it simple and reliable for automating message forwarding.
- Users appreciate the **extensive customization** of ForwardMsg, noting its intuitive setup for message forwarding automations.

##### Cons

- Users feel the **limited customization** options of ForwardMsg restrict its usability and functionality for specific needs.
- Users desire more **integration options** for filtering and routing, enhancing business functionality with platforms like CRMs.
- Users desire more **customization options and integrations** in ForwardMsg to enhance its effectiveness for business use.

#### What Are Recent G2 Reviews of ForwardMsg?

**["Exceptional messaging solution that exceeded expectations"](https://www.g2.com/survey_responses/forwardmsg-review-11233920)**

**Rating:** 5.0/5.0 stars

_— Sumanth R._

[Read full review](https://www.g2.com/survey_responses/forwardmsg-review-11233920)

**["Simple and reliable tool for managing and forwarding messages"](https://www.g2.com/survey_responses/forwardmsg-review-11756584)**

**Rating:** 5.0/5.0 stars

_— Cristian C._

[Read full review](https://www.g2.com/survey_responses/forwardmsg-review-11756584)

### [MyHub](https://www.g2.com/products/myhub-myhub/reviews)

Quickly create a beautiful intranet that will transform the way employees connect to information, processes, and each other. With MyHub, benefit from modern intranet features such as pre-built templates, chat, newsfeeds, forums, blogs, calendars, document storage, automated forms, social network, staff directories, alerts and notifications. When you need to ensure your team have the information they need, MyHub will get you there quickly.

**Average Rating:** 4.4/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate MyHub?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)

#### Who Is the Company Behind MyHub?

- **Seller:** [MyHub](https://www.g2.com/sellers/myhub-3c4a355f-de93-493e-bc06-ac36a9a953cc)
- **Year Founded:** 2001
- **HQ Location:** Auckland, New Zealand
- **Twitter:** @MyHubIntranet (12,286 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6380647/ (10 employees on LinkedIn®)

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 52% Medium, 24% Small

#### What Are Recent G2 Reviews of MyHub?

**["Ease of communication!"](https://www.g2.com/survey_responses/myhub-review-8634523)**

**Rating:** 5.0/5.0 stars

_— Amber J._

[Read full review](https://www.g2.com/survey_responses/myhub-review-8634523)

**["Great Customer Service for a Great Product"](https://www.g2.com/survey_responses/myhub-review-8631243)**

**Rating:** 5.0/5.0 stars

_— Lindsay M._

[Read full review](https://www.g2.com/survey_responses/myhub-review-8631243)

### [Private Discuss](https://www.g2.com/products/private-discuss/reviews)

Private Discuss is a comprehensive, secure communication platform tailored for governments and sensitive enterprises. It offers a suite of tools designed to facilitate confidential collaboration, including high-definition videoconferencing, large-scale webinars, instant messaging, and file sharing. With a strong emphasis on cybersecurity, Private Discuss ensures end-to-end encryption and provides flexible deployment options, such as on-premise and SaaS solutions, granting organizations full control over their data. Key Features and Functionality: - Videoconferencing: Host secure, high-quality video meetings accommodating up to 1,000 participants, featuring screen sharing, collaborative whiteboards, breakout rooms, live polls, and electronic signatures. - Webinars: Organize large-scale virtual events with up to 1,000,000 participants, offering role assignments, permission management, interactive stages, live Q&A sessions, and HD recording capabilities. - Instant Messaging: Engage in real-time communication through individual or group chats, share files up to 5 GB, and utilize presence indicators to display availability. - Collaboration Tools: Access an integrated workspace with features like collaborative whiteboards, cloud storage, PiTransfer for large file transfers, and a document library for easy file management. - Deepfake Detection: Enhance meeting security with real-time identity verification to detect and prevent deepfake threats. - Translation Services: Utilize AI-powered real-time transcription and translation in multiple languages, ensuring inclusivity and confidentiality during communications. Primary Value and Solutions Provided: Private Discuss addresses the critical need for secure and private communication within organizations handling sensitive information. By offering a robust platform with advanced security measures, it enables seamless collaboration without compromising data integrity. The platform's comprehensive features, including large-scale event hosting and real-time translation, cater to diverse communication needs, ensuring efficiency and inclusivity. With flexible deployment options and adherence to stringent data protection standards, Private Discuss empowers organizations to maintain full control over their communications and data, mitigating risks associated with unauthorized access and data breaches.

**Average Rating:** 4.9/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Private Discuss?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Web Application:** 10.0/10 (Category avg: 9.0/10)
- **Integrations:** 9.2/10 (Category avg: 8.4/10)
- **File Sharing:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Private Discuss?

- **Seller:** [Private Discuss](https://www.g2.com/sellers/private-discuss)
- **HQ Location:** LIMONEST, FR
- **LinkedIn® Page:** https://www.linkedin.com/company/private-discuss/ (12 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 50% Small, 25% Large

#### What Do G2 Reviewers Say About Private Discuss?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **strong security and privacy** of Private Discuss, ensuring safe and trusted business conversations.
- Users appreciate the **impressive security features** of Private Discuss, ensuring safe and private business conversations with ease.
- Users appreciate the **user-friendly interface** of Private Discuss, making navigation and communication seamless and enjoyable.
- Users commend the **easy setup** of Private Discuss, enhancing their overall experience with secure, private conversations.
- Users value the **easy sharing** of video conference links, enhancing collaboration and connectivity.

##### Cons

- Users express a need for **language change by default** in Private Discuss to enhance usability and accessibility.

#### What Are Recent G2 Reviews of Private Discuss?

**["Simple, Private, and Distraction‑Free"](https://www.g2.com/survey_responses/private-discuss-review-12774978)**

**Rating:** 4.5/5.0 stars

_— Emina d._

[Read full review](https://www.g2.com/survey_responses/private-discuss-review-12774978)

**["Secure, User-Friendly Business Communication Tool"](https://www.g2.com/survey_responses/private-discuss-review-12311321)**

**Rating:** 5.0/5.0 stars

_— Clara H._

[Read full review](https://www.g2.com/survey_responses/private-discuss-review-12311321)

### [Smart Chat ++](https://www.g2.com/products/smart-chat/reviews)

Smart Chat ++ is an all-in-one platform for team collaboration, designed for secure messaging.

**Average Rating:** 4.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Smart Chat ++?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Smart Chat ++?

- **Seller:** [Smart Choice Communications](https://www.g2.com/sellers/smart-choice-communications)
- **Year Founded:** 1998
- **HQ Location:** New York, New York, United States
- **Twitter:** @SCC\_IP (572 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/smart-choice-communications/ (175 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Large, 33% Medium

#### What Do G2 Reviewers Say About Smart Chat ++?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **easy-to-use interface** of Smart Chat ++, highlighting its engaging design and customer satisfaction.
- Users value the **management ease** of Smart Chat ++, enabling efficient activity and performance tracking via mobile.
- Users appreciate the **task management features** of Smart Chat ++, enabling efficient performance monitoring from mobile devices.
- Users love the **interesting and easy-to-use interface** of Smart Chat ++, enhancing their overall experience.

#### What Are Recent G2 Reviews of Smart Chat ++?

**["Best way to monitor employes"](https://www.g2.com/survey_responses/smart-chat-review-10436013)**

**Rating:** 5.0/5.0 stars

_— Jasmine J._

[Read full review](https://www.g2.com/survey_responses/smart-chat-review-10436013)

**["the best customer support chat tool"](https://www.g2.com/survey_responses/smart-chat-review-10739437)**

**Rating:** 4.5/5.0 stars

_— Piotr S._

[Read full review](https://www.g2.com/survey_responses/smart-chat-review-10739437)

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[Browse Business Instant Messaging Themes](/categories/business-instant-messaging/themes)

 ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash")
NP

Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)

Updated October 23, 2024

Business instant messaging (BIM) software is a real-time, text-based internal messaging platform for businesses. It typically enables users to create small group chats for team collaboration, as well as larger channels for dispersing company-wide information.

The rapid nature of these instant messaging products provides an internal space to quickly address coworkers without using informal means such as texting from a personal phone number. This enables teams to share information faster and more efficiently, which can help enhance productivity across the enterprise. Regardless of the device used, BIM platforms provide security features via encrypted messages and channel access control. Similar to [email software](https://www.g2.com/categories/email), BIM software enables users to share files, thread messages, archive conversations, and search internally within chats.

A growing number of these products now have artificial intelligence (AI) capabilities, which enable smart replies and auto-responses when activated, as well as sentiment analysis for mood detection with responses.

BIM platforms often have integrations with [AI chatbots software](https://www.g2.com/categories/ai-chatbots) and virtual assistant software to amplify productivity, especially in strengthening search capabilities and real-time language translation. AI also reinforces such platforms’ security features by continually monitoring communication channels and detecting threats to the platform.

Businesses of all types and sizes use BIM solutions with other products, either alongside them or via integrations. This type of communication software allows for customization based on the company’s needs. It can often be integrated with [productivity bots software](https://www.g2.com/categories/productivity-bots), [video conferencing software](https://www.g2.com/categories/best-video-conferencing-software), [screen sharing software](https://www.g2.com/categories/screen-sharing), [project management tools](https://www.g2.com/categories/project-management-tools) and more. Business instant messaging tools can also be integrated with software such as [employee intranet software](https://www.g2.com/categories/employee-intranet) or [employee engagement software](https://www.g2.com/categories/employee-engagement) as ways to strengthen the employee experience. However, there are standalone BIM solutions available that can integrate other productivity software natively. This allows for further personalization based on the needs of the enterprise.

To qualify for inclusion in the Business Instant Messaging (BIM) category, a product must:

- Allow users to engage in peer-to-peer conversations, group chats, or channels in an instant messaging format
- Provide secure file sharing capabilities
- Enable users to search within the channels and chat histories
- Track conversation history
- Integrate with chatbots, employee intranet, video conferencing or productivity apps

Show More

* * *

## How Do You Choose the Right Business Instant Messaging Software?

### What You Should Know About Business Instant Messaging Software

### What is Business Instant Messaging Software?

Business instant messaging software provide users with instant messaging platforms that allow direct and group messaging capabilities within an organization. These tools aim to facilitate quick conversations between team members. Business messaging tools make communicating with coworkers as easy as chatting with friends on social media or via text. Most business instant messaging options include emoji and GIF capability to promote authentic and natural conversation within the workplace.

Key Benefits of Business Instant Messaging Software

- Offer instant communication capability between team members
- Allow teams to connect regardless of location
- Make messages easily searchable
- Provide a less formal virtual space for team communication
- Connect an organization horizontally and vertically

### Why Use Business Instant Messaging Software?

Most modern businesses leverage some type of business instant messaging software. They provide a cornucopia of benefits, making them a mainstay of the modern software stack.

**Rapid —** Business messaging tools support employees by bringing instant messaging to a workforce. Teams can rapidly communicate with one another, facilitating collaboration between remote employees, across teams, or across offices.

**Informal —** Email etiquette is notoriously difficult to master and can feel unnecessarily formal for simple questions. Business messaging tools allow teams to toss out overly professional decorum and focus on content over etiquette.

**Mobile —** All competitive business instant messaging products tout a robust, intuitive mobile application to pair with their desktop offering. Today, business requires people to reachable to support their peers at all times. Business instant messaging platforms are easy to use at work and on the go.

**Adoptable —** Instant messaging feels natural for most users at this point. Millennials now constitute the bulk of the workforce, and business instant messaging software is a natural step for this generation. Adoption rates are high since business messengers feel familiar.

### Who Uses Business Instant Messaging Software?

Organizations across industries use business instant messengers to connect their employees. The software equips users with a quick, streamlined method of communicating with peers for all topics These platforms provide a time-effective alternative to passive mediums such as email or intrusive in-person meetings. The benefits provided by business instant messaging software are useful to businesses of any size—from three people to 3,000 people. Whether coordinating shifts in a university’s psychology lab or meetings in a Fortune 500 company, efficient communication is paramount.

### Kinds of Business Instant Messaging Software

**Stand-alone —** Many business instant messengers are stand-alone products integrations. Dedicated business instant messaging tools sometimes provide additional features like video conferencing, limited VoIP capability, and employee directories to create a comprehensive communication hub.

**Embedded —** Instant messaging might come as an additional feature in other types of software or larger collaboration suites. Business instant messaging functionality is often found in [employee intranet software](https://www.g2.com/categories/employee-intranet), [employee engagement software](https://www.g2.com/categories/employee-engagement), or virtual workspaces. Other types of communication software, like [video conferencing software](https://www.g2.com/categories/video-conferencing), can also provide instant messaging.

**Industry-specific —** Some business instant messengers are built for specific industries with their unique needs in mind. For example, business instant messaging tools for manufacturing and field service will often include [push-to-talk (PTT) software](https://www.g2.com/categories/push-to-talk-ptt) built in so remote employees have multiple instant communication channels. There are also [clinical communication and collaboration platforms](https://www.g2.com/categories/clinical-communication-and-collaboration) and [HIPAA compliant messaging software](https://www.g2.com/categories/hipaa-compliant-messaging) built specifically for health care organizations. These platforms take patient confidentiality into consideration. Some popular, generalized business messengers have started to create industry-specific solutions or build compliance into their product so they’re available for specific industries.

### Business Instant Messaging Software Features

Business instant messaging software share a few basic features across all products. As the space continues to become more competitive, some vendors have added additional communication and productivity features to help their product stand out.

**Instant messaging —** Instant, direct messaging is the main feature of business messenger applications. Users can instantly send direct or group messages. Depending on the administrator’s permissions, additional groups can be made by users or administrators.

**Status updates —** Users can leave a status attached to their profile to indicate their availability.

**Activity feed —** An activity feed is available to update users on new direct messages sent to them or new messages in groups. The feed will sometimes present replies to posts made by the user.

**Notifications —** Business messaging tools provide notifications when a user receives a direct message or a message is posted in a group. Additionally, users can turn notifications off or set certain permissions for notifications.

**Emojis —** Business messaging apps will often come loaded with emojis. Some applications even allow users to create their own.

**Search —** A search bar enables users to use keywords to easily find old messages.

**File sharing —** One of the main benefits of business messaging is the ability to easily and quickly share files and documents. Users can send links to documents hosted in the cloud or attach files saved on a desktop. Some tools even integrate with file repositories for streamlined file sharing.

**Surveys and polls —** Business messengers often provide simple survey and polling features allowing users to rapidly make decisions within the app.

#### Additional Business Instant Messaging Features

**Conferencing —** There has been increased effort to include audio and video conferencing functionality within business instant messaging products. When users can quickly move between text-based and audio-based communications, problems are resolved and questions are answered more efficiently.

**Knowledge base integration —** Some knowledge management tools serve as connectors between business instant messaging apps and knowledge bases. This type of integration attaches questions to answers then sends both to a searchable knowledge base.

**Automatic translation —** Some business messaging applications can automatically translate messages from one language into another via [machine translation software](https://www.g2.com/categories/machine-translation).

**Screen sharing —** Business messengers with video conferencing capability often allow screen sharing between conference participants.

**AI assistants —** AI assistants are sometimes included in business messaging apps. They guide users to behaviors based on the messages they’ve sent. For example, if a user types to another that they need to meet at a certain date or time, an embedded AI assistant can open a prompt for the user to add an event to their calendar.

### Trends Related to Business Instant Messaging Software

**Addition of conferencing features —** Traditionally, businesses relied on one tool for instant messaging and another for video and audio conferencing. This was beneficial since conferencing often includes external entities without access to internal tools. However, more businesses are recognizing the benefits of video conferencing and VoIP for internal use cases. It’s inconvenient for users having a conversation in one application to move to another, even if it would be a more fruitful exchange if they did so.

Subsequently, more businesses are looking for instant messaging tools that provide avenues for voice and video conferencing. More business messengers include video conferencing and VoIP capability in their offering, albeit not the best of breed since they’re not the main feature of the product. This may change as more vendors prioritize audio and video conferencing within their products.

### Potential Issues with Business Instant Messaging Software

**Contextual inappropriateness —** The convenience of instant messaging in the workplace is often a boon. As useful as business instant messaging software is, it is not always the most efficient or appropriate channel for certain situations. Problems can arise when individuals haven’t created clear distinctions for when it is appropriate to use a business messenger over email or another communication channel. While one-line emails could easily be relayed in an instant messenger, long-form messages with potential external participants aren’t appropriate on a business instant messaging platform.

This potential problem can be avoided with the implementation of clear guidelines identifying which communication channels should be used in a given situation. Businesses and organizations should include these guidelines in their onboarding and training process and make them available in a knowledge base for reference. Individuals who don’t use the appropriate channels should be gently reminded to break these habits.

### Software and Services Related to Business Instant Messaging Software

[**Productivity bots**](https://www.g2.com/categories/productivity-bots) **—** There are productivity bots built for specific instant messaging software to extend their functionality. Productivity bots can serve as AI assistants if a product doesn’t have one embedded, or provide helpful features that aren’t otherwise available to users on the native platform. For example, productivity bots can add polls or surveys to products that don’t offer them natively, or connect the app to other tools.

[**Employee intranet**](https://www.g2.com/categories/employee-intranet) **—** Some employee intranet solutions provide a business instant messaging tool within their product. If one isn’t provided, products often integrate with other popular business messaging options to fill this gap. Users benefit from having instant messaging tools deployed within their intranet since the intranet can serve as a consolidated collaboration and communication suite.