What is Scaleway
Scaleway is Europe’s sovereign cloud and AI provider. Backed by the iliad Group, it delivers a secure, transparent, and sustainable platform tailored for organizations of all sizes. Operating across France, Poland, Italy, and the Netherlands, Scaleway offers an ecosystem of over 100 high-performance cloud, AI, and quantum products. The company champions open, independent technologies and continuous innovation, allowing customers to build and scale autonomously while supporting the most demanding workflows and sensitive industries.
Our pillars and positioning
Scaleway’s vision for the European Cloud and AI landscape is built on three core pillars:
- We are European: Building on a secure, compliant, and sustainable cloud and AI platform, engineered specifically for Europe's data sovereignty needs.
- We are Open: Providing open, transparent, and interoperable technologies that keep businesses strategically autonomous without the risk of vendor lock-in.
- We are Pragmatic: Fostering collaborative, fast-moving innovation to support customers practically at every single stage of their cloud journey.
Our Public Cloud portfolio
Compute (CPU, GPU): A versatile range of virtual instances for any workload. CPU instances cover everything from lightweight development to compute- and memory-optimized production needs. GPU instances feature industry-leading NVIDIA hardware (such as H100, L40S, L4, and B300-SXM) tailored for AI inference, model fine-tuning, and high-performance computing.
Storage: Highly available and resilient data solutions. This includes Amazon S3-compatible Object Storage for unstructured data, Block Storage for demanding workloads, fully managed File Storage for team collaboration, and Scaleway Glacier for secure, long-term cold archiving.
Network: Comprehensive tools to connect and secure cloud resources. Services include Virtual Private Cloud (VPC), VPC Peering, Site-to-Site VPN, IPAM, Public Gateways, Edge Services, and Load Balancers to ensure efficient traffic distribution and high availability.
Data services: Fully managed databases and analytics solutions to handle data at any scale. Offerings include Managed Databases (PostgreSQL, MySQL, Redis, MongoDB), Serverless SQL, Data Warehouse for ClickHouse, and managed clusters for real-time streaming via Apache Kafka and Spark.
AI (Generative API): Next-generation Model-as-a-Service (MaaS) solutions hosted entirely in Europe. The Generative APIs allow developers to consume top open-weight AI models instantly via a serverless API call, or deploy models on a dedicated inference infrastructure for tailored security and predictable throughput.
Security: Essential tools to safeguard cloud environments and control identity access. This suite includes Identity and Access Management (IAM) for safe collaboration, Secret Manager for protecting sensitive data, Key Manager for automated encryption keys, and Web Application Firewalls (WAF) to block cyber threats.
Web Cloud: Streamlined services for digital presence and communication, including Domain Name registration, flexible Web Hosting tailored to various use cases, and Transactional Emails (TEM) for the instant and reliable delivery of platform communications.
Startup program
The Scaleway Startup Program is a time-limited cloud computing support initiative designed to help early-stage companies (under 5 years old and less than 50 employees) scale their infrastructure and go to market. Beyond financial support, it provides technical guidance, a vibrant community, and co-marketing opportunities. The program is split into three tiers:
Founders Program: Ideal for startups migrating or doing an initial build. It provides up to €1,000 in cloud credits valid for one year on multi-cloud products.
Early Stage Program: Designed for startups going to market. It offers up to €9,000 in cloud credits (€1,500/month for 6 months), community support, co-marketing activities, and technical guidance upon request.
Growth Stage Program: Geared towards startups scaling up (Seed to Series A). It provides up to €36,000 in cloud credits (€3,000/month for 12 months), event opportunities, and a dedicated Customer Success Manager (CSM) to help build and optimize infrastructure.
Support team
Scaleway’s support team consists of dedicated cloud experts ensuring smooth experimentation and reliable production environments across all stages of growth. Structured into tiers designed to fit varying business and infrastructural needs, support ranges from included ticketing and community assistance for research and development, to advanced and enterprise-grade coverage. Depending on operational requirements, teams can access personalized assistance with faster Initial Response Times (IRT), accelerated SLAs for mission-critical workloads, bi-annual architecture audits, quarterly technical reviews, and dedicated Technical Account Managers (TAM) to build, maintain, and scale demanding infrastructures.
Average Rating: 4.1/5.0
Total Reviews: 20
How Do G2 Users Rate Scaleway?
-
Quality of Support: 6.7/10 (Category avg: 8.8/10)
-
Has the product been a good partner in doing business?: 7.5/10 (Category avg: 8.9/10)
Who Is the Company Behind Scaleway?
-
Seller: Scaleway
-
Year Founded: 1999
-
HQ Location: Paris, Paris
-
LinkedIn® Page: www.linkedin.com
685 employees on LinkedIn®
Who Uses This Product?
-
Top Industries: Information Technology and Services
-
Company Size: 85% Small, 10% Large
What Do G2 Reviewers Say About Scaleway?
AI-generated summary from verified user reviews
Pros
- Users love the affordable pricing of Scaleway, praising its excellent price-to-computation-power ratio.
- Users value Scaleway's cost efficiency, noting an excellent price-to-computation-power ratio for their needs.
- Users appreciate the clean and functional custom dashboards in Scaleway, enhancing their overall experience and value.
- Users appreciate the great price-to-computation-power ratio of Scaleway, enhancing their overall performance experience.
- Users appreciate the high product quality of Scaleway, highlighting its clean dashboard and excellent price-to-performance ratio.
Cons
- Users report billing issues and inadequate support that lead to frustration and dissatisfaction with Scaleway.
- Users report payment issues and poor support, leading to frustration and consideration of leaving Scaleway.
- Users report severe caching issues that lead to frustrating customer support experiences and unaddressed technical problems.
- Users report hidden costs in Scaleway, feeling frustrated by unresponsive support despite paying for extra help.
- Users are frustrated with predatory billing practices and issues related to false billing from Scaleway.
