--- title: Scaleway Reviews meta_title: 'Scaleway Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how Scaleway works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-09-28' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

Scaleway Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordable pricing of Scaleway, appreciating the excellent price-to-computation-power ratio. (1 mentions)
Users praise Scaleway for its great price-to-computation-power ratio, highlighting its cost efficiency and performance. (1 mentions)
Users admire the clean and nice dashboards of Scaleway, enhancing their overall experience and efficiency. (1 mentions)
Users appreciate the great price-to-computation-power ratio of Scaleway, along with its clean dashboard and reliable servers. (1 mentions)
Users appreciate the high product quality of Scaleway, noting the clean dashboard and reliable server performance. (1 mentions)
Users face billing issues and poor support from Scaleway, leading to frustration and potential service migration. (2 mentions)
Users report payment issues with Scaleway, experiencing predatory billing and unresponsive customer support when problems arise. (2 mentions)
Users report serious caching issues with Scaleway, leading to frustrations and inadequate customer support responses. (1 mentions)
Users report frustrating hidden costs with Scaleway, as poor support undermines the value of paid assistance. (1 mentions)
Users report predatory and false billing practices with Scaleway, leading to frustration and mistrust. (1 mentions)

5 Pros or Advantages of Scaleway

5 Cons or Disadvantages of Scaleway

Scaleway Reviews (20)

Reviews

Scaleway Reviews (20)

4.1
20 reviews
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Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Competitive Pricing and Fast, Responsive Support from Scaleway"
4/5
What do you like best about Scaleway?

What I like best about Scaleway is their competitive pricing and their very fast, responsive support team. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

Sometimes resources become unreachable due to underlying hardware failures. I’ve experienced this twice where a server became unavailable. Review collected by and hosted on G2.com.

Verified User in Translation and Localization
AT
Verified User in Translation and Localization
Small-Business (50 or fewer emp.)
"The worst customer support ever"
1.5/5
What do you like best about Scaleway?

Their dashboard is quite nice and clean; the servers work (most of the time), and the price-to-computation-power ratio is great. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

I have never experienced worse customer support in my life. The server went off, I contacted support, and even paid for the extra support plan. They didn't respond within the guaranteed response time because the ticket was created before the payment. But they didn't respond within the guaranteed time, even for tickets created after I purchased the plan.

They were not listening to me, still asking if I wanted to replace the server (I needed to tell them NO five times), and they refused to acknowledge their mistake.

In the end, the support didn't help me with anything; they did basically nothing to fix the situation, they just took my money and happily breached their SLA.

I'm really considering whether we should stay with Scaleway or migrate away. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Scaleway Scam and Predatory Pricing"
0/5
What do you like best about Scaleway?

It's a scam, and they have a predatory pricing model, they won't let you shutdown or remove any of your existing services and will keep billing you, even at the account owner's request, scaleway doesn't stop services and will keep billing you, even if you don't want any of their services, and then threaten you with legal notices of unpaid bills for services that they won't let you shutdown Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

Predatory billing practices and false billing Review collected by and hosted on G2.com.

Diwakar S.
DS
Diwakar S.
Lead Software Engineer
Mid-Market (51-1000 emp.)
"Amazing Cloud Service Provider"
4.5/5
What do you like best about Scaleway?

Simple yet effective Cloud service provider. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

Object storage is slow at times. Documentations could have been better. Review collected by and hosted on G2.com.

Matheo C.
MC
Matheo C.
Technicien systèmes et réseaux
Small-Business (50 or fewer emp.)
"The services offered are very interesting. The support is always responsive and helpful."
5/5
What do you like best about Scaleway?

I like above all the responsiveness of the support, which is essential when offering this kind of service. In addition, the management console is straightforward to use and all tools are easy to deploy. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

There's nothing I honestly don't like. Everything is explained clearly and there is no low blow in billing. Review collected by and hosted on G2.com.

Thibault C.
TC
Thibault C.
DevSecOps
Small-Business (50 or fewer emp.)
"An Amazing French Cloud Provider"
5/5
What do you like best about Scaleway?

- Simple and crystal clear web console (and Magic Link!)

- Free control plane on Kubernetes product (Kapsule)

- Terraform support

- Helpful support, availability of staff and community via Slack

- Regular new products (and betas)

- Sustainable data centers

- Some low-cost options for developers

- Managed database and Redis Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

- S3 (Object storage) and Docker Image management are sometimes under heavy load

- Serverless services are not always working properly

- Missing private subnets for Kubernetes nodes Review collected by and hosted on G2.com.

Gatien S.
GS
Gatien S.
CEO, Software engineer
Small-Business (50 or fewer emp.)
"Scaleway, the simplest and most stable cloud solution"
4.5/5
What do you like best about Scaleway?

We manage several cloud architectures via several providers. Scaleway is our preferred provider, the rates are correct, the availability is exemplary and the management back-office is very easy to use. We recommend Scaleway for the implementation of Cloud architectures. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

We observed some bugs when using the back office, but nothing significant. Another disadvantage is that upgrading a Compute Instance machine is not very easy compared to other cloud providers. Review collected by and hosted on G2.com.

OH
Oliver H.
Software Developer
Small-Business (50 or fewer emp.)
"Perfect service and very customer friendly"
5/5
What do you like best about Scaleway?

I needed a macOS desktop system. Scaleways provided it perfectly smooth, with extremely user/customer friendly conditions despite Apple's complex constraints on its products. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

A minor part, with no effect on the overall top experience, is the somehow complex user interface of the web page/dashboard of Scaleways. The user interface could be improved to give a better service overview. Review collected by and hosted on G2.com.

Mohammed F.
MF
Mohammed F.
Developer
Enterprise (> 1000 emp.)
"Scaleway C14 Cold Storage"
4.5/5
What do you like best about Scaleway?

1} It is cost-effective.

2} It provides free archive and restore capabilities.

3} It is compatible with S3 tools and comes with an unlimited data storage capacity that is the same as the object storage.

4} It is best to store large media files that are not accessed frequently.

5} It is also a great place to store data that needs to be retained by law enforcement to comply with regulatory requirements such as GDPR. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

1} You have to change the files' Storage Class from Glacier to Standard, before you can get the files.

2} Sometimes a lot of files fail to restore.

3} There is no proper customer support. Review collected by and hosted on G2.com.

TG
Tristan G.
Security consultant
Enterprise (> 1000 emp.)
"The Alternative Cloud Provider"
3.5/5
What do you like best about Scaleway?

Scaleway is an alternative cloud provider to the obvious ones. Review collected by and hosted on G2.com.

What do you dislike about Scaleway?

Does not integrate well with most tools which need to integrate with a cloud provider Review collected by and hosted on G2.com.