3CLogic Cloud Call Center
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. Built on Amazon Web Services (AWS), the solution delivers highly-available, flexible, and secure (i.e.: ISO 27001, SOC 2, HIPPA, GDPR, etc.) services with various deployment models available (i.e.: Total Cloud, Hybrid Cloud, etc.) to meet the varying needs of enterprise businesses. With 3CLogic, organizations improve automation & self-service, change control, agent productivity (ie: Sales, Help Desk, Customer Support, HR, etc.), and administrative visibility into what drives successful CX and EX outcomes. 3CLogic — reimagining customer and employee experiences so you don’t have to.
Average Rating: 4.5/5.0
Total Reviews: 48
Who Is the Company Behind 3CLogic Cloud Call Center?
- Seller: 3CLogic
- Year Founded: 2005
- HQ Location: Rockville, Maryland
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Twitter: @3CLogic
1,966 Twitter followers -
LinkedIn® Page: www.linkedin.com
176 employees on LinkedIn® - Phone: 800 350 8656
Who Uses This Product?
- Top Industries: Information Technology and Services
- Company Size: 44% Large, 32% Medium
What Do G2 Reviewers Say About 3CLogic Cloud Call Center?
AI-generated summary from verified user reviews
Pros
- Users praise the exceptional customer support from 3CLogic, noting responsiveness, expertise, and a genuine commitment to success.
- Users commend 3CLogic for their exceptional support and partner-like relationship, enhancing overall telephony experience and confidence.
- Users highly value the exceptional support and responsiveness from 3CLogic, enhancing their overall experience and confidence.
- Users appreciate the efficient support from 3CLogic, ensuring quick resolutions and smooth operations throughout their experience.
- Users commend the fast response time of 3CLogic, enhancing confidence in their reliable support and service.
Cons
- Users find the limited customization options frustrating, as desired features often require requests for activation.
- Users experience connection issues related to network compatibility, affecting call quality when service instability arises.
- Users express a need for more customization options in 3CLogic, feeling limited by the default settings at launch.
- Users note a steep learning curve for new users, requiring additional training to navigate the platform effectively.
What Are Recent G2 Reviews of 3CLogic Cloud Call Center?
"Partnering with 3CLogic has been a truly positive experience."
Rating: 5.0/5.0 stars
— Timothy J.
"Always available and dependable"
Rating: 5.0/5.0 stars
— Verified User in Retail

