What do you dislike about Ninox?
Ninox still fails to present the software’s features in a way that is accessible to non-experts. Additionally, working with scripts remains too complex for many users without professional experience. However, two key issues have drastically changed my opinion of the software:
1. Declining Customer Service: The quality of customer support has significantly worsened. It often feels like communicating with a chatbot, as the responses are generic and fail to address the actual question. It seems the inquiries are not understood, and there appears to be no genuine interest in providing solutions.
2. Restrictive Storage Limits and Unreasonable Costs: While the pricing seems fair at first glance, databases quickly hit storage limits as they grow (which is the core purpose of such software). Depending on the plan, only 1 or 2 GB are included. For years, it was possible to use larger databases without issues or warnings. Then, suddenly, a message appeared stating the database was too large and required additional licenses. At that point, accessing the data was impossible—not even for reading or exporting. The only option was to purchase more licenses, even though I am the sole user of the database. Despite this, the message persisted, and the support team merely suggested buying even more licenses.
Now, for my single-user database, I require 7 licenses at €120 each per year. Alternative solutions, such as offering additional storage at a reasonable price, have been repeatedly declined. Charging €120 per year for just 1 GB of storage feels entirely excessive. Review collected by and hosted on G2.com.