Bluehost Reviews & Product Details

We were initially attracted by the comprehensive feature set offered, which included the promise of 100% uptime, an integrated Content Delivery Network (CDN), and automatic updates. The platform’s marketing and initial interface suggested a professional, reliable, and well-equipped cloud hosting solution for integrating a portion of our existing website infrastructure. Review collected by and hosted on G2.com.

The primary dislikes are the technical incompatibility (no support for path-based reverse-proxying) which could not be tested beforehand, the refusal to refund for the unusable service, and a major failure in support and billing controls that led to an unauthorized charge after a support agent explicitly confirmed cancellation. Review collected by and hosted on G2.com.

They have good prices, if low price is your only concern, and support, service, and product are unimportant to, go with Bluehost. Review collected by and hosted on G2.com.

will never use or recommend Bluehost again.

They were once a reputable provider and might still be acceptable for hobby or personal websites. But for critical business sites—especially where email deliverability matters—they are a terrible choice.

My experience with their support has been nothing short of a nightmare. Since their acquisition, their service has clearly declined, as countless other reviews also suggest.

The latest issue has been with email deliverability. Our assigned IP subnet is listed on UCEprotect Level 3, which can significantly impact inbox placement, not just delivery. Bluehost dismisses this entirely, insisting UCEprotect is disreputable and can be ignored. That’s simply not true. While UCEprotect’s practices are questionable and many providers disregard their lists, not all do—and any business that cares about reaching customer inboxes should avoid providers who refuse to take this risk seriously.

Here’s what responsible hosts do when this happens:

Acknowledge the concern, not dismiss it.

Proactively rotate affected customers to clean IP ranges that are not listed.

Maintain smaller, better-managed IP ranges to reduce collateral listing risk.

Engage with affected customers to provide temporary or permanent mitigation, such as SMTP relay alternatives or dedicated clean IPs.

Communicate transparently about the steps being taken to protect customer email deliverability.

Bluehost’s refusal to do any of this is irresponsible, damaging, and unacceptable. Reputable providers recognize that deliverability isn’t just about whether an email is sent—it’s about whether it reaches the right place: the inbox. Bluehost has failed on every front.

If your business depends on reliable email and professional support, do yourself a favor—

take your business elsewhere. Review collected by and hosted on G2.com.

Bluehost offers a straightforward interface to set up the website and host it there with easy to access customer support. Review collected by and hosted on G2.com.

I found that the payment plans are not as flexible as I would have liked. Review collected by and hosted on G2.com.

Good customer support response time and their courtesy Review collected by and hosted on G2.com.

Outdated servers

Years without updating their core softwares

Resolution to advance technical things is very poor , specially server backend

limit your access to previous tools was available to developers Review collected by and hosted on G2.com.

Initially, I thought they were good. But NOT ANYMORE - Downhill last 2 years. Review collected by and hosted on G2.com.

THE WORST CUSTOMER SUPPORT EVER! I have had an ongoing issue with them for over 7 months. Every month or two one of my emails that they host goes down. I connect it with Outlook and they keep pushing me to Microsoft to resolve the issue when clearly the error message is SMTP or IMAP which clearly indicates it's coming from BlueHosts end. And each time I call it takes 2 to 4 hours. I'm usually doing both a chat and call at the same time. I continuously ask for a supervisor. Once in a while they will provide one, however, most of the time they just end the chat or hang up the phone. Very rude. The 3 times I did get a supervisor, they said there is a KNOWN issue. But somehow they dont' communicate it with their support, so I'm left with spending hours on end on their issue. I am writing a letter to the FCC as well. This is a horrible company.

UPDATE: 9/20/24 - Now they are telling me it will be at least 3 weekdays before they will get back to me to have someone call and walk through a possible fix. Since today is Friday, My emails are going to be down 5 more days in addition to the 2 days they have already been down. I am writing to the FCC next as this is not ok. Really bad experience. Review collected by and hosted on G2.com.

At this point, not much. I've been using them for about 5 years or so. They were great in the beginning. Easy to use. Reliable. Fantastic tech support. And, they were affordable. Review collected by and hosted on G2.com.

Now, everything has changed. At the moment, I can't access the C-Panel or Support on Chat. This is not a one time deal. Some part of their site is non-functional pretty much all of the time. I started a new domain a few months ago, and it was the most horrendous startup I've every had. Nothing worked. Tech support knew nothing, at least the people who you contact. And, now, they've increased the cost of my hosting plan by about 6 times and with no indication why. I've had it. I don't need more stress from these idiots. Something awful has happened to the company. It's gone from 8-9 star to 1 star (if you can tolerate their b.s.). Review collected by and hosted on G2.com.

Bluehost customer support and the service quality it's providing is really worthy and I am happy with my purchase. Review collected by and hosted on G2.com.

Easy to setup and when I am stuck, customer support helped me. So, It's happy experience. Review collected by and hosted on G2.com.

This was a straightforward integration with a Wordpress site. Review collected by and hosted on G2.com.

I have had nothing but issues with Bluehost. Most recently, they just LOST MY ENTIRE WEBSITE. Literally, the website 403'd, and it was completely gone from my account.

I've had issues with them properly renewing certificates. And I've had someone actively try to get into my account (they successfully were able to make a user profile), and I when I asked them to blacklist the hacker's email, they refused to do so.

STAY FAR AWAY FROM THIS COMPANY. Review collected by and hosted on G2.com.

price, marketing, ads, and proposed ease of use, I used them for another site and it works. Review collected by and hosted on G2.com.

Super Unhappy here. They can not get a DNS populated and their 2-factor authenticator code never works. DO NOT USE BLUEHOST EVER. This is the response I get every time in chat "I understand that this has caused you inconvenience. Please be assured that our specialists are relentlessly working to resolve our customers’ issues at the earliest." Review collected by and hosted on G2.com.

Bluehost's customer service is phenomenal. I have chatted with agents several times and they have always been able to support me and point me in the right direction. Review collected by and hosted on G2.com.

There can be a steep learning curve in certain arenas, which is why it's helpful to search videos online to support with that. Review collected by and hosted on G2.com.