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Zoho

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32,436 reviews
  • 155 profiles
  • 268 categories
Average star rating
4.4
#1 in 28 categories
Grid® leader
Serving customers since
1996
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Star Rating

21755
8817
1379
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253

Zoho Reviews

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Star Rating
21755
8817
1379
234
253
Mwile Isaac M.
MM
Mwile Isaac M.
System Support Engineer Team Lead @ Voyagers Zambia Limited | Expertise in managing critical systems
09/24/2026
Validated Reviewer
Review source: Thank You page
Translated Using AI

Zoho Desk Review

What we liked best about Zoho Desk was how it helped our team stay organized when managing customer inquiries and booking requests. The ticketing system made it easy to assign queries to the right consultant, track progress, and ensure nothing slipped through the cracks. For a travel business where timing and accuracy are critical, having that structure was helpful. The ability to automate certain tasks and monitor response times also supported our team in delivering a more consistent customer experience.
karthik g.
KG
karthik g.
Manager
09/24/2026
Validated Reviewer
Verified Current User
Review source: Organic

Smooth, Easy Data Entry Flow Delivers Better Output

Good and easy flow of entry, which gives better output
Verified User in Financial Services
AF
Verified User in Financial Services
09/24/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Fewer Account Unlocks, Meets MFA and Password Compliance

Most helpful is not having to unlock accounts for users which is something only IT can normally do. Upsides are less micromanagement by IT on our staff and the fact that it helps us meet auditing requirements for MFA and more stringent passwords/password blacklisting.

About

Contact

Phone:
+1 (888) 900-9646
HQ Location:
Austin, TX

Social

@Zoho

What is Zoho?

Zoho Corporation is a privately held, profitable software development company. With over 150 million users worldwide, Zoho's 60+ products support sales and marketing, collaboration, finance, and recruitment needs. Zoho does not sell customer data or use it for advertising. Zoho's infrastructure is certified for ISO 27001, GDPR, SOC 2, and HIPAA. Our Global HQ is in Chennai, India, and the US HQ is in Austin, Texas.

Details

Year Founded
1996
Website
www.zoho.com