Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
UI
Verified User in Information Technology and Services
Overview and Easy Control with Talkdesk
I find Talkdesk very convenient because it offers an overview of our call center agents. Talkdesk is really handy for exporting information and creating my monthly report. It also allows me to control the team in general and have a quick view of operations. The initial setup was very quick, and adding a new user is very easy to use.
AB
Verified User in Banking
No-Code, Modular IVR Studio That’s Easy to Set Up
The no code/ modular studio to set up the IVR
ML
Mallory L.
Effortless Automation for Post-Call Activities
I like that Talkdesk can automatically summarize conversations and update customer records, which helps streamline post-call activity. The initial setup was quick, making it easy to get started with the platform.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com