Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
SK
Samantha K.
Helpful Caller ID and Texting for Quick Information Retrieval
Caller ID and texting are helpful with retrieving infomration.
TS
Tyra S.
lead development representativeEasy to Navigate Once You Get the Hang of It
I like how easy it is to navigate once you get the hang of it. I like that everything customer related can be easily accessed via the cases. The updates have really helped how easy it is to update the AI Agents
J
Jennifer .
AI Notes Capture Key Call Moments Effortlessly
I like the AI notes for when I'm busy on a long call and may not have kept all the key parts of the call
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com