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Talkdesk
2,477 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
FJ
Franck J.
Boosts Customer Engagement and Agent Performance with Powerful AI Insights
I like that Talkdesk has boosted customer engagements. This is made possible thanks to smooth communication as the tool supports channels such as voice, social media, and email.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
PC
Patricia C.
Talkdesk's Reliability Keeps Us Connected
Talkdesk is available almost all the time and comes with its own KPIs.
UC
Verified User in Computer Software
Talkdesk: Flexible, AI-Powered Support That Streamlines Customer Service
Talkdesk is an amazing platform, it is making customer support easier and more efficient. Talkdesk provides a lot of flexibility with it's cloud based software that means agents can work from anywhere. Also it has the great integration ability with other business tools so everything feels connected. The main best thing about it is that it's focus on AI and automation. They have some smart features that helps in streamlining the tasks.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
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