Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
JG
jordan G.
Clear Site and Rich Features, but Sound Setup Issues Hold It Back
I really like how clear the site is, and I also appreciate the wide range of features available.
FL
frederique l.
Effortless Client Reach, Simple Interface
I like that Talkdesk is easy to use and its graphics are simple. It helps me to reach clients easily by phone. The initial setup was really easy.
AG
Art G.
Easy Team Monitoring with Integrated Chat, Voice Calls, and Call Recording
The easy access to view where all my team is and the status they are on. Also, being able to have chat and voice calls intergrated into the same platform.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com