Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
GB
Verified User in Banking
Simple, Easy-to-Understand Analysis and a Smooth User Experience
it is very simple to understand the analysis and also very easy to use
UC
Verified User in Consumer Services
Handy Live & Activities Tabs Keep Call Status Info in One Place
Some features are really handy, like the Live tab, where I can see how everyone is doing with their calls and check their status. The Activities tab also shows a lot of useful information—not only for checking on my own activity, but for keeping an eye on colleagues as well. Overall, it displays a lot of the information I need in one place.
GC
Verified User in Consumer Services
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com