Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
SS
Shanil S.
Perfect Dialer!
It's pretty easy to use and have very less downtime. It's also easy to raise ticket and get instant help whenever there are issues.
AH
Verified User in Health, Wellness and Fitness
the product, service and support has been ok
I like that Talkdesk keeps evolving in ways that make day-to-day support work more efficient—especially improvements to reporting, integrations, workflow automation, and visibility into customer interactions. Continued enhancements that reduce manual effort and make it easier to quickly understand a caller’s context are always valuable.
SM
Sachin M.
Review on Talkdesk:- One of the best solution for Support team function.
The calling to customer makes very easy & convenient. Voicemail function as well as creating a different schedules can be created for each one. Call quality is good and that too without disconnect for long calls such as 2-3 or even 4 hours we have used it. Conf & calling within team members is easy.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com