Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
UC
Verified User in Consumer Goods
Seamless Customer Texting and Media Sharing for Faster Troubleshooting
The thing I like most about Taldesk is that I am able to communicate with customers via text when I need photos or videos to further understand issues that are not able to be determined via phone call. This allows you to do further troubleshooting and have better understanding of any issues being discussed. In turn I am also able to drag and drop over files to them myself to help with step by step instructions or show example photos. Thus saves multiple steps and allows me to work more efficiently.
KH
Kourtney H.
CTI Connection and CoPilot AI Make Customer Lookups and Details Easy
I thoroughly enjoy the CTI connection making it easy to find customer accounts. I also enjoy the CoPilot AI as it makes it easier to distinguish when customer spell names and addresses or when I simply misheard a customer.
UM
Verified User in Manufacturing
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com