Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
UL
Verified User in Legal Services
Friendly, Easy-to-Use Interface with Helpful Performance Tracking Tools
I like the interface; it’s friendly and easy to use. There are many tools to check your performance over time, including past results, which is very helpful for double-checking our work. Overall, the app works fine, with only a few minor bugs. It’s a good app.
TB
tijn b.
Easy to Use and Great for Managing High Call Volumes
The most helpful part about Talkdesk is how easy it is for everyone to use. I use it daily, and it’s very helpful, especially when you have a lot of calls coming in.
UI
Verified User in Information Technology and Services
Easy to Use with Clear Team Visibility
It is easy to use. We have a good views of the team workers
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com