Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
PH
Paige H.
Seamless CRM Integration with Instant Setup
I like how Talkdesk proactively contacts customers with personalized reminders, updates, or appointment confirmations. It minimizes after-call administrative work by automatically documenting conversations and updating records. I appreciate the seamless integration with CRM and business applications for faster issue resolution. The initial setup was instant, which was impressive. I would definitely recommend Talkdesk.
UR
Verified User in Retail
Convenient All-in-One Hub for Customer support
I like how convenient it is to handle chats, emails, and calls all in one place
EP
Elizabeth P.
Easy Tracking for Incoming and Outgoing Calls
Allows for easy tracking of how many calls received/outgoing.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com