Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
GA
Verified User in Alternative Medicine
Helpful AI and an All-in-One Platform for Scheduling, Forecasting, and Quality
I think the AI is so helpful to the agents. I also like how scheduling, forecasting, quality ....it's all in one program.
MS
M S.
rep review
Talkdesk is helpful because it keeps customer calls, notes, and interactions organized in one place. It gives the team better visibility into call volume, missed calls, agent activity, and statuses, which helps with accountability and follow-up. It is also useful for QA and coaching because calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay connected, track performance, and improve the customer experience.
UC
Verified User in Consumer Services
well designed
the format of the inboxes and the ease of use also the timeline of cases is great
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com