Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
UC
Verified User in Consumer Services
Handy Call Queue Overview and Wait Times at a Glance
The overview of the calls that are in que and the waiting time . Also the status you are in is very handy
UB
Verified User in Banking
Clean Design That Makes Information Easy to Find
The design. It's easy to have the information.
MH
muriel H.
Talkdesk: an intuitive contact center platform to boost customer service
Talkdesk is an excellent contact center platform. Its interface is intuitive. It is particularly suited for companies that wish to improve their customer service.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com