Talkdesk
2,600 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
JJ
Jazmine J.
Efficiency
I love autopilot email feature talkdesk is just becoming more and more efficient
AS
Amit S.
Administrative AssistantStreamlined Call Management with Room for Improvement
I use Talkdesk mainly for managing and organizing phone-based communication, and I like that it brings everything into one organized system. Features such as call history, call routing, voicemail, and reporting are really useful for keeping track of communications and follow-ups. This helps make sure important queries are followed up properly and reduces missed calls. The reporting features are especially helpful for understanding call activity, making it easier to manage a high volume of calls efficiently in my administrative role.
EN
Ellie N.
Effortless AI-Driven Workflow Enhancements
Talkdesk accurately detects customer intent and sentiment for smarter routing and escalation. The setup was quick, making it easier to get started.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com