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Talkdesk

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4.4 out of 5 stars
2,600 reviews
  • 1 profiles
  • 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011

Profile Name

Star Rating

1830
615
101
24
30

Talkdesk Reviews

Review Filters
Profile Name
Star Rating
1830
615
101
24
30
Verified User in Banking
CB
Verified User in Banking
08/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Talkdesk Transcription and Reporting Keep Me on Track

|Talkdesk
I like that Talkdesk transcribes calls and offers a lot of useful reporting tools that help me track my progress and stay focused on my monthly goals.
LL
Lizeth L.
08/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Availability View Helps, But Calls Go to Voicemail Too Often

|Talkdesk
One thing I really like is being able to see who’s available to assist the next caller and who’s currently busy.
MK
marie k.
08/12/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Too Many Bugs Disrupt Productivity

|Talkdesk
lately a lot of bugs are happening which is very annoying to work properly well

About

Contact

HQ Location:
Palo Alto, CA

Social

@talkdesk

What is Talkdesk?

Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.

Details

Year Founded
2011