Talkdesk
2,560 reviews
- 1 profiles
- 19 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
UI
Verified User in Information Technology and Services
Easy Global Calling, But Slow Login and Unclear Updates
It calls every number around the world and it's easy to use
UP
Verified User in Professional Training & Coaching
Talkdesk Enables Efficient Call Management and Smooth Customer Follow-Up
Talkdesk is being used effectively and efficiently, with strong navigation of the platform and appropriate overall use. Calls are managed well, and the after-call work is handled smoothly, which supports both service quality and operational efficiency. The available tools are also very easy to use.
UC
Verified User in Consumer Services
Handy Call Queue Overview and Wait Times at a Glance
The overview of the calls that are in que and the waiting time . Also the status you are in is very handy
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.com