ServiceNow
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ServiceNow Connected Operations is a comprehensive solution that integrates Internet of Things data with digital workflows, enabling enterprises to monitor and manage critical infrastructure in near real-time. By consolidating IoT data into the Now Platform, organizations gain a unified view of asset health and history across multiple locations, facilitating proactive issue resolution and unlocking new business models. Key Features and Functionality: - IoT Bridge: Aggregates data from IoT-connected assets into the Now Platform, allowing for comprehensive infrastructure monitoring across various sites. - IoT Rule Engine: Enables users to create rules that trigger notifications for potential issues, informed by the ServiceNow Configuration Management Database , ensuring timely awareness and response. - Operations Incident Management: Automatically generates incidents when the IoT Rule Engine detects problems, streamlining collaboration among teams to triage and resolve issues efficiently. - Connected Workflows: Seamlessly integrates with Customer Service Management and Field Service Management, facilitating coordinated responses and proactive customer engagement. Primary Value and Problem Solved: ServiceNow Connected Operations addresses the challenge of siloed IoT data by unifying it within a single platform, enhancing visibility and operational efficiency. This integration allows organizations to proactively manage infrastructure, reduce downtime, and improve customer satisfaction by resolving issues before they escalate. By bridging the gap between IoT data and digital workflows, businesses can maximize their IoT investments and adapt to evolving market demands.
Protect sensitive data and increase security, privacy, and compliance across the enterprise.
Turn services into revenue quickly while building for customer success.
Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.
Create a single system of action for your OT environment, improving uptime and driving outcomes across your manufacturing operations.
Stay focused on patient care through improvements to operational performance.
Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.
Manage enterprise assets for complete visibility at scale. Make data-driven decisions to control CapEx and OpEx, from planning to disposal.
Empower direct sales, partners, and customer self-service with a flexible platform fueled by a powerful product catalog and pricing engine. Accelerate the entire lead-to-cash process with AI-powered workflows that boost rep productivity, increase sales velocity, and improve the customer experience.
ServiceNow Reviews
Olivia L.
Senior Software Architect at Veeva SystemsFaster App Building with Smooth Integrations and Clear ROI
Mary W.
Lead Software Development Engineer at GenReliable Performance for Heavy Analytics Without Disrupting Operations
Mohammed R.
--All-in-One ITSM Platform with Time-Saving Automation and Real-Time Dashboards
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What is ServiceNow?
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.