--- title: ServiceNow Connected Operations Reviews meta_title: 'ServiceNow Connected Operations Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ServiceNow Connected Operations works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 3 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceNow Connected Operations Reviews **Vendor:** ServiceNow **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 3 ## About ServiceNow Connected Operations ServiceNow Connected Operations is a comprehensive solution that integrates Internet of Things data with digital workflows, enabling enterprises to monitor and manage critical infrastructure in near real-time. By consolidating IoT data into the Now Platform, organizations gain a unified view of asset health and history across multiple locations, facilitating proactive issue resolution and unlocking new business models. Key Features and Functionality: - IoT Bridge: Aggregates data from IoT-connected assets into the Now Platform, allowing for comprehensive infrastructure monitoring across various sites. - IoT Rule Engine: Enables users to create rules that trigger notifications for potential issues, informed by the ServiceNow Configuration Management Database , ensuring timely awareness and response. - Operations Incident Management: Automatically generates incidents when the IoT Rule Engine detects problems, streamlining collaboration among teams to triage and resolve issues efficiently. - Connected Workflows: Seamlessly integrates with Customer Service Management and Field Service Management, facilitating coordinated responses and proactive customer engagement. Primary Value and Problem Solved: ServiceNow Connected Operations addresses the challenge of siloed IoT data by unifying it within a single platform, enhancing visibility and operational efficiency. This integration allows organizations to proactively manage infrastructure, reduce downtime, and improve customer satisfaction by resolving issues before they escalate. By bridging the gap between IoT data and digital workflows, businesses can maximize their IoT investments and adapt to evolving market demands. ## ServiceNow Connected Operations Reviews ### 1. Best tool for Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Madala Chaitanya K. | ServiceNow System Admin, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about ServiceNow Connected Operations?** Using Connected Operations, we can all the info about IT software in one place. It's easy to add and store data and Companies can connect their critical infrastructure remotely using IOT. **What do you dislike about ServiceNow Connected Operations?** As of there is no dislike, ServiceNow Connected Operations helped me **What problems is ServiceNow Connected Operations solving and how is that benefiting you?** It's easy to collaborate and follow up on pending tasks, It helps to analyze the context clearly. It helps me for using to my organization. ### 2. Great ticketing tool and info storing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about ServiceNow Connected Operations?** All info about operations of IT software in one place. Easy to administer, easy to collaborate. easy to add and store data. **What do you dislike about ServiceNow Connected Operations?** maybe better documentation possibilities like something like wiki would be useful **What problems is ServiceNow Connected Operations solving and how is that benefiting you?** working across the whole org with different team, collaborating is easy, follow up on pending tasks is easy. so much more productive ### 3. SNOW - One of the best tool **Rating:** 5.0/5.0 stars **Reviewed by:** Piyush V. | Systems Engineer - Backend Development, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about ServiceNow Connected Operations?** Its one of the best tool for operation monitoring. Collabarte with customer service. ITIL taks **What do you dislike about ServiceNow Connected Operations?** I love it :) It helped me a lot. Therefore I like it **Recommendations to others considering ServiceNow Connected Operations:** Highly recommended for IT Automation sector. Also I feel this should be used if organisation size is atleast more than 2000 people. **What problems is ServiceNow Connected Operations solving and how is that benefiting you?** It helps in getting the work on time. It helps the approver to analyse the context clearly and the options it has to articulate things is best. Real time issue detection. - [View ServiceNow Connected Operations pricing details and edition comparison](https://www.g2.com/products/servicenow-connected-operations/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A27%3A01+-0500&secure%5Bsession_id%5D=a18c745e-12f9-4693-9f59-8923843d36bd&secure%5Btoken%5D=4d992c5d633a45b09a0a3caab60e2c7ad1be18a8d55a847c9c5dedbdb5494171&format=llm_user) ## ServiceNow Connected Operations Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceNow Connected Operations Alternatives - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,061 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - 4.1/5.0 (4,710 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)