---
title: ServiceNow Operational Technology Management Reviews
meta_title: 'ServiceNow Operational Technology Management Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ServiceNow Operational Technology Management works for a business like yours.
aggregate_rating:
  rating_value: 3.5
  review_count: 1
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# ServiceNow Operational Technology Management Reviews
**Vendor:** ServiceNow  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 1
## About ServiceNow Operational Technology Management
Create a single system of action for your OT environment, improving uptime and driving outcomes across your manufacturing operations.




## ServiceNow Operational Technology Management Reviews
  ### 1. Best CMS I've ever used!

**Rating:** 3.5/5.0 stars

**Reviewed by:** Anna C. | Creator, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** December 08, 2022

**What do you like best about ServiceNow Operational Technology Management?**

Service Now has the most all-encompassing resources and services compared to other systems I've used. This goes beyond a nice interface showing the digital workflow and extends to resources for best practices!

**What do you dislike about ServiceNow Operational Technology Management?**

Can improve user training and tutorial ideos for beginners working with CMS.

**What problems is ServiceNow Operational Technology Management solving and how is that benefiting you?**

The services help in real-time. ServiceNow is utilized in every aspect of production, keeping up to date with current events and intelligence.



- [View ServiceNow Operational Technology Management pricing details and edition comparison](https://www.g2.com/products/servicenow-operational-technology-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-15+11%3A36%3A58+-0500&secure%5Bsession_id%5D=7575cd0f-780a-48ec-a8f1-f984b1943cda&secure%5Btoken%5D=6366a5592808e3eecdca3e8cfa30b43b2b52fee825bed26a8c5c7e34097db189&format=llm_user)

## ServiceNow Operational Technology Management Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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