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ServiceNow

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6,751 reviews
  • 39 profiles
  • 110 categories
Average star rating
4.4
#1 in 22 categories
Grid® leader
Serving customers since
2004

ServiceNow Solutions

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ServiceNow AI Platform

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ServiceNow Customer Service Management

492 reviews

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.

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ServiceNow Workflow Data Fabric

146 reviews

Unify your approach to hyperautomation with API integration and robotic process automation (RPA), all on a single platform. Automate and connect anything to ServiceNow.

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ServiceNow EmployeeWorks

127 reviews

ServiceNow EmployeeWorks is a cloud-based AI platform, purpose-built for large enterprises, that resolves employees' IT support issues - instantly and automatically.

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ServiceNow Governance, Risk, and Compliance (GRC)

113 reviews

ServiceNow Integrated Risk Management (IRM) delivers risk and compliance management that’s smarter, faster, and more automated than ever.

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ServiceNow Security Operations

81 reviews

ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, configuration compliance, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.

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ServiceNow Source-to-Pay Operations

80 reviews

Deliver a streamlined buying experience. Digitize your processes to empower employees with self-service, align work teams, and boost productivity.

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ServiceNow CPQ

71 reviews

ServiceNow CPQ is a high-performance Commerce Logic Engine, a solution enabling businesses to sell their products and services more effectively through direct sales teams and digital commerce channels with more guided, flexible, and interactive selling experiences. We do this by providing a dedicated headless engine to govern the logic, rules, and recommendations that direct how products can and should be configured and sold, augmenting CPQ and commerce platforms. By providing an easy-to-manage, flexible, centralized solution for managing how solutions can and should be configured and sold, businesses can accelerate their GTM agility, reduce system administration costs, and increase selling effectiveness and efficiency across digital and direct selling channels.

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ServiceNow Software Asset Management

59 reviews

ServiceNow applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for employees and customers while transforming enterprise.

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ServiceNow Enterprise Architecture

48 reviews

ServiceNow EA enables organizations to reduce costs and risks while eliminating technical debt and accelerating transformation. We deliver the springboard for sustainable, long-term success by: • Facilitating improved collaboration across business areas • Simplifying the integration of business, technology, processes, and people • Streamlining the connection of EA with strategy and delivery As the only solution integrated natively with the Now platform, ServiceNow is the only choice for organizations looking to optimize the business impact of their EA initiatives.

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ServiceNow DevOps

35 reviews

ServiceNow DevOps is a comprehensive solution designed to bridge the gap between development and operations teams, enhancing collaboration and automating processes to accelerate software delivery. By integrating seamlessly with existing DevOps toolchains, it provides real-time visibility into each stage of the development lifecycle, from planning and coding to deployment. This integration enables organizations to streamline workflows, reduce manual tasks, and ensure compliance without compromising speed or quality. Key Features and Functionality: - Automated Change Management: Automatically creates and manages change requests within the development pipeline, reducing administrative overhead and expediting approvals. - Integration with DevOps Tools: Supports out-of-the-box integrations with popular tools such as Jira, GitHub, Bitbucket, and Jenkins, facilitating a cohesive development environment. - Real-Time Insights: Offers dashboards and analytics that provide visibility into development activities, enabling teams to monitor performance metrics and identify bottlenecks. - Enhanced Collaboration: Fosters better communication between development and operations teams by providing a unified platform for tracking and managing development processes. Primary Value and User Solutions: ServiceNow DevOps addresses the common challenges of siloed teams and fragmented processes by unifying development and operations within a single platform. It automates routine tasks, such as change approvals and ticketing, allowing developers to focus on innovation while maintaining compliance and governance standards. By providing end-to-end visibility and real-time insights, it empowers organizations to deliver high-quality software faster, adapt to market changes swiftly, and achieve continuous improvement in their development practices.

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Star Rating

4278
2119
297
38
20

ServiceNow Reviews

Review Filters
Profile Name
Star Rating
4278
2119
297
38
20
Verified User in Consulting
AC
Verified User in Consulting
08/03/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

ServiceNow to track tickets and pending Work

The most impressive thing is never get hanged or struck, easily understand by even a non technical person, easy to handle by non technical person aswell. No need of special training at all to understand the tool. The highlighting of ticket number and a critical Information from set of information is a good thing.
KM
Kirubakaran M.
08/03/2026
Validated Reviewer
Review source: G2 invite

Streamlined Asset Management with Room for UI Improvement

I really appreciate how ServiceNow IT Asset Management helps keep all our IT assets organized in one place. It's so useful for tracking devices, software, ownership, and the overall asset lifecycle. I find that keeping track of assets is much easier now because everything is available in one system, helping me avoid missing or outdated asset information. What I like most is having a clear view of all assets in one place, which makes finding asset details quick and checking who owns an asset and where it is in its lifecycle really easy. It's great for tracking the whole lifecycle and ensuring assets are recovered from the assigned resource. Also, the initial setup was easy with the solution engineering team.
EY
Emily Y.
08/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great configurable workspace

I appreciate the level of configurability and customisation, and how it lets me tailor the product to a specific customer use case.

About

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HQ Location:
Santa Clara, CA

Social

@servicenow

What is ServiceNow?

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Details

Year Founded
2004
Ownership
NYSE:NOW