ServiceNow
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ServiceNow AI Platform
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ServiceNow applications automate, predict, digitize and optimize business processes and tasks, across IT, Customer Service, Security Operations and Human Resources, creating a better experience for employees and customers while transforming enterprise.
ServiceNow Field Service Management brings together AI, data, and workflows on one platform to revolutionize field operations in delivery of industry-leading customer experiences: Seamless service: Extend Field Service Management with ServiceNow’s CRM solution to integrate service, sales, and delivery on one unified platform. Enable customers to self-serve based on their preferences through personalized portals, booking tools, virtual agents, and omni-channel flexibility, all powered by AI. Work planning and scheduling: Manage your territories efficiently with AI by visualizing and aligning resources to meet your business objectives and service demands. Automate scheduling and dispatching for both short- and long-cycle work, while streamlining project workflows to complete tasks on time and within budget. Resource management: Optimize your workforce by balancing jobs across internal and external resources, maximizing utilization while meeting safety, compliance, and work requirements. Create crews instantly based on geography, skills, and availability while seamlessly integrating third-party contractors to support specialized or remote work. Job execution: Equip your field teams with comprehensive job details, contextual knowledge, and guided mobile playbooks that execute workflows, provide personalized support, and allow for real-time work documentation. Simplify inventory management by facilitating part swaps and transfers in the field to maintain stock level integrity. Efficiently manage asset servicing from installations to repairs with maintenance plans based on time, cycles, and usage. Data insights: Analyze operational KPIs and metrics with AI via advanced reporting and analytics dashboards. Visualize maintenance schedules and predict future resourcing needs, adjusting workforce capacity based on accurate forecasts. Assess and remove field service workflow bottlenecks with AI and machine learning to exceed customer expectations with every visit.
Deliver a streamlined buying experience. Digitize your processes to empower employees with self-service, align work teams, and boost productivity.
Expand DevOps success across the enterprise. Take the risk out of going fast and minimize friction to bring IT operations and development together.
ServiceNow Security Operations is an Enterprise Security Response engine offering security incident response, vulnerability response, configuration compliance, and threat intelligence. It’s built on the intelligent workflows, automation, orchestration, and deep connection with IT of the ServiceNow platform.
ServiceNow Cloud Management solution gets you to the cloud faster by extending our service management approach allowing you to deliver enterprise‑class services faster, without runaway costs, user complexity or increased risks.
Logik.ai is a high-performance Commerce Logic Engine, a solution enabling businesses to sell their products and services more effectively through direct sales teams and digital commerce channels with more guided, flexible, and interactive selling experiences. We do this by providing a dedicated headless engine to govern the logic, rules, and recommendations that direct how products can and should be configured and sold, augmenting CPQ and commerce platforms. By providing an easy-to-manage, flexible, centralized solution for managing how solutions can and should be configured and sold, businesses can accelerate their GTM agility, reduce system administration costs, and increase selling effectiveness and efficiency across digital and direct selling channels. Logik.ai is founded by a proven team with over 100 collective years of experience in the CPQ space. Learn more at logik.io
ServiceNow Integrated Risk Management (IRM) delivers risk and compliance management that’s smarter, faster, and more automated than ever.
Integrate ServiceNow workflows quickly. Reduce costs, complexity, and risk as you simplify automation throughout the enterprise. Accelerate workflow connectivity across any system.
ServiceNow Reviews
Lalit D.
Efficient IT service management with smooth issue resolution
Lesly S.
Business Consultant (ServiceNow) bij Bechtle Holding B.V.Significant Process Improvements, But UI Consistency Needs Work
Roy P.
Highly Customizable Workflow That Adapts to Your Needs
About
What is ServiceNow?
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
