ServiceNow CPQ Reviews & Product Details

If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and the “guided selling” works it feels like the system asks the right questions so I don’t accidentally quote an impossible product configuration. Review collected by and hosted on G2.com.

This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expect a steep learning curve. Due to its frequent connection to Salesforce or ServiceNow, the software may feel disconnected or buggy if those systems experience issues. Review collected by and hosted on G2.com.

: Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. Review collected by and hosted on G2.com.

Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed.

A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. Review collected by and hosted on G2.com.

I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote corrections from about 30% to almost zero. This has saved us tons of time. The approval workflows are also good—they automatically send deals to the right person based on discount or customization, so nothing gets stuck waiting on the wrong approver. The initial setup was pretty good. Review collected by and hosted on G2.com.

The UI needs to be more user-friendly for new people. Review collected by and hosted on G2.com.

What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it simple to get started, even for non-technical users. Implementation was straightforward, and the support team was very responsive whenever we needed help. I also appreciate the wide range of features it offers — especially the automation capabilities — which we use regularly to streamline repetitive tasks. Overall, it strikes a good balance between powerful functionality and user-friendly design. Review collected by and hosted on G2.com.

While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it would help to have more in-depth onboarding resources or tutorials. A few integrations also need additional configuration, which can slow down the initial setup. Although the support team is helpful, response times could be faster during peak hours. None of these are deal-breakers, but smoothing out these areas would make the experience even better. Review collected by and hosted on G2.com.

Quotes can be generated in minutes rather than days, improving win rates. Managers can gain real‑time analytics on quote pipelines and revenue forecasts. Review collected by and hosted on G2.com.

Configuring advanced pricing rules, discounts, and bundles can be challenging, often requiring extensive training or specialist resources, which slows down adoption for new administrators. Review collected by and hosted on G2.com.

Logik.io is changing what customers expect out of CPQ. While the market has formed their expectations around the limitations of other tools, Logik,io is able to do things other CPQs told us couldn't be done. Logik has a practically unlimited rules engine that runs at incredible speeds, making it adaptable to business needs across all industries at any size.

As an implementer of Logik.io, we are able to make bold claims that differentiate us in the consulting marketplace. For instance, because Logik.io combines an incredibly powerful configuration engine with next-generation user experience, we can bring an "ecommerce experience to buying engineered-to-order products." Not something that is possible with any other CPQ tool in the marketplace. Review collected by and hosted on G2.com.

A powerful rules engine requires strong developer talent and consulting guidance. Logik.io can do just about anything to support your sales process, but you need strong planning and excecution to meet your business case without over-engineering. Review collected by and hosted on G2.com.

Easy to work and easy to understand. Nice training material. By seeing only training material someone can learn entire cpq process. Review collected by and hosted on G2.com.

In trainings they should also include demo of products that they created while curriculam design, in salesforce. Review collected by and hosted on G2.com.

Being a fairly young product in compared to competitors in the industry, Logik was built from the ground up with a modern architecture (API first, attribute based) that makes it extremely flexible and performant. As it relates to the configurator, their capabilities exceeded compitotor products out of the gate, and continues to increase in at a rapid pace. I credit that to their platform, and their willingness to listen and act on challenges that various customers face. The Logik team's cumulative experience as it relates to CPQ across multiple industries puts them in a position to be a trusted advisor around how to successfully implement quote-to-cash processes with best practices in mind.

As it relates to user experience, there is zero lag within logik, and the ability to easily build workflow within the configurator, create a guided experience for sellers, and quickly show where there are rule conflicts, or opportunities to upsell is excellent, and continues to get better as they invest further in AI capbilities.

Outside of core functionality for users, they pride their organization has in their administrative function, and the ability to make changes to models with greater speed is a huge selling point. Updating product catalogs to introduce new products, or making changes to existing offerings is often time consuming, and results in frustration and lack of understanding on why it takes so long from executive leadership in Product/Sales/Finance/etc. Logik's administration cuts down that time significantly, removing technical roadblocks when it comes to releasing a product and ultimately being able to get a sales order in your customers hands quickly. Review collected by and hosted on G2.com.

Nothing to note as of today. I look forward to watching how they will continue to evolve in the CPQ space. Review collected by and hosted on G2.com.

Great team with great vision and a product that continues to deliver on its promise of efficient product configuration that empowers sellers and customers to quickly tailor products to their specific needs and preferences, resulting in a streamlined and satisfying purchasing experience. Review collected by and hosted on G2.com.

there is really nothing I dislike about Logik.io Review collected by and hosted on G2.com.

I like the customisation that you are able to build for any complex configuration and complex pricing calculations.

it is easy to use, configure. I manged and i didnt even know java code before, but was able to get by.

Customer support is very quick and effecient, we ill use this for most if not all of our sales going forward. Review collected by and hosted on G2.com.

A few limitations that we ran into during development, nothing major.

No software out there is limitless.

AI doesnt know the specifics of the light java version for assistance in code writing. Review collected by and hosted on G2.com.