# ServiceNow CPQ Reviews **Vendor:** ServiceNow **Category:** [CPQ Software](https://www.g2.com/categories/cpq) **Average Rating:** 4.4/5.0 **Total Reviews:** 55 ## About ServiceNow CPQ ServiceNow CPQ is an end-to-end omnichannel CPQ platform designed to drive sales performance and enable optimized customer experiences for any business selling complex products or services. Embedded with first-to-market AI innovation, ServiceNow CPQ is an API-first, fully composable solution that combines dynamic product discovery, a proprietary configuration and solving engine, centralized transaction management, customized pricing logic, and flexible customer agreements. ## ServiceNow CPQ Pros & Cons **What users like:** - Users find the **ease of use** of ServiceNow CPQ exceptional, enjoying a clean interface and straightforward integration. (7 reviews) - Users appreciate the **guided selling feature** , which drastically reduces quote corrections and streamlines approval workflows. (6 reviews) - Users appreciate the **real-time customization** features of ServiceNow CPQ, enabling quick adjustments and efficient configuration. (4 reviews) - Users value the **easy integrations** of ServiceNow CPQ, enhancing workflows with a seamless implementation process. (4 reviews) - Users highlight the **easy setup** of ServiceNow CPQ, praising its user-friendly design and straightforward implementation process. (4 reviews) - Efficiency (4 reviews) - Users value the **easy integrations** of Logik.ai, which seamlessly enhance workflow efficiency and user experience. (4 reviews) - Intuitive (4 reviews) - Automation (3 reviews) - Users praise the **quick and efficient customer support** of Logik.ai, enhancing their experience and project progress. (3 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceNow CPQ, particularly in setup and utilizing advanced features effectively. (4 reviews) - Users face a **complex setup** with ServiceNow CPQ, requiring significant learning and configuration for optimal use. (3 reviews) - Users often face **integration issues** with ServiceNow CPQ, particularly when connecting to other systems like Salesforce or SAP. (3 reviews) - Users highlight the **lack of guidance** in using ServiceNow CPQ, making effective implementation challenging without expert support. (3 reviews) - Users note that strong **expertise is required** for effective use of ServiceNow CPQ, impacting onboarding and setup processes. (3 reviews) - Users experience **bug issues** with the Salesforce-Logik.ai interface, hindering smooth interactions and overall usability. (2 reviews) - Users find Logik.ai to be too **complex for business users** and lacking essential document generation features. (2 reviews) - Steep Learning Curve (2 reviews) - Connectivity Issues (1 reviews) - Inaccuracy Issues (1 reviews) ## ServiceNow CPQ Reviews ### 1. Streamlined and automated solution for faster and accurate quoting process **Rating:** 4.5/5.0 stars **Reviewed by:** Dharamveer p. | Application Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about ServiceNow CPQ?** What I like best about ServiceNow CPQ is how it simplifies the entire quote to order process. It reduces manual effort by automating product configuration, pricing, and approvals, which makes the sales cycle much faster. I also like how it brings everything into a single workflow, so teams don’t have to switch between multiple tools. The integration with the ServiceNow ecosystem makes it even more efficient for end to end deal management. **What do you dislike about ServiceNow CPQ?** What I dislike about ServiceNow CPQ is that initial configuration can be complex, especially when setting up pricing rules and product catalogs. It may require technical knowledge or support from the platform team. Also, for smaller organizations, it can feel a bit heavy due to its enterprise level structure. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ solves the problem of slow and error prone manual quoting processes. It automates product configuration, pricing calculations, and approvals, which reduces delays and inconsistencies in generating quotes. For me, it helps speed up the sales workflow, improves accuracy in pricing, and ensures a smoother transition from opportunity to order. Overall, it reduces manual dependency and increases efficiency across the sales process. ### 2. Streamlined Pricing with Some Integration Challenges **Rating:** 5.0/5.0 stars **Reviewed by:** Angel M. | Field Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I appreciate how ServiceNow CPQ centralizes pricing logistics, discounts, approvals, and margin rules, which helps ensure deals are priced quickly and correctly and avoids over-discounting. Having pricing expertise integrated into the system allows sales to self-serve most deals, while specialists handle only exceptions. I also found the initial setup to be very easy with my team, who are strong and capable, benefiting from good training. **What do you dislike about ServiceNow CPQ?** Integrating with non-ServiceNow CRM/ERP systems can be challenging. If your main system is not ServiceNow, like Salesforce, you might find yourself wishing for more ready-made patterns and have to invest in custom integrations for accounts, contracts, pricing, and fulfillment. A deeper, opinionated packaged connector would be more beneficial rather than just APIs. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ solves slow, inconsistent pricing and discounting issues. It centralizes pricing logistics, discounts, approvals, and margin rules, allowing deals to be priced quickly and correctly, avoiding over-discounting. Sales can self-serve for most deals, with specialists handling only exceptions. ### 3. Difficult Implementation but Promises Efficiency **Rating:** 2.5/5.0 stars **Reviewed by:** Yong-Lee L. | Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** I am looking forward to being able to offer standard offerings and to add and update them quickly with ServiceNow CPQ. I expect this will help in increasing the speed of quote to delivery, making it much faster. **What do you dislike about ServiceNow CPQ?** I've had difficulty with the implementation of ServiceNow CPQ. We have all the requirements, but there are issues with getting them into different tables, like product offering, product specifications, service specifications, and resource specifications. The initial setup was also very hard, and I feel there could be a better guide for putting requirements into the right areas. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use ServiceNow CPQ to create quotes and capture our company functionalities. It helps us have standard capabilities to offer to customers, quickly add and update offerings, and reduce the time from quote to delivery. ### 4. Faster Sales Cycles with Accurate Quotes and Automated Pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Noel B. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** Prevents Incompatible combinations, reduces errors in quotes, it also can automatically calculate pricing, discounts, promos, contract terms, makes the sales cycle much faster **What do you dislike about ServiceNow CPQ?** Many users say it’s not plug-and-play, especially for admins building logic, pricing,Advanced features (rules engine, pricing logic) require training or prior experience, Business users can struggle without technical support., Needs developers or experienced architects **What problems is ServiceNow CPQ solving and how is that benefiting you?** Manual and error-prone quoting: Sales teams often build quotes in spreadsheets or disconnected tools, leads to pricing mistakes, invalid configurations, and delays, automating pricing rules, enforcing valid product configurations, Generating accurate quotes instantly ### 5. Fast, Responsive CPQ with Excellent Guided Selling **Rating:** 5.0/5.0 stars **Reviewed by:** VIPUL K. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about ServiceNow CPQ?** If you have used older CPQ (Configure, Price, Quote) solutions, they usually lag every time you click a button. Logik feels fast and responsive, and the “guided selling” works it feels like the system asks the right questions so I don’t accidentally quote an impossible product configuration. **What do you dislike about ServiceNow CPQ?** This video conferencing software isn’t exactly plug and play. It is better than most, but if you are the one building the rules behind the scene, expect a steep learning curve. Due to its frequent connection to Salesforce or ServiceNow, the software may feel disconnected or buggy if those systems experience issues. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It ends the back-and-forth between Sales and Engineering. Prior to using Logik, I would put in a quote, and I would discover down the line that it wouldn’t fit. Logik identifies such errors on the spot. What it means to me is I could deliver a complex quote to a customer within minutes rather than getting it verified by a professional in two or three days. ### 6. Super Easy to Use—Streamlines Workflow with Faster, Error-Free Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ServiceNow CPQ?** Super easy to use, and I love how it helps my workflow better. It makes sales faster,It reduces mistakes,AI helps guide decisions,Everything is connected **What do you dislike about ServiceNow CPQ?** ServiceNow CPQ is powerful, but it’s not perfect. If you’re evaluating it (or talking about it in an interview), these are the main downsides people run into Getting ServiceNow CPQ up and running can take time. You’ll often need: Skilled admins or consultants Careful setup of pricing rules and product logic Strong planning upfront It’s not a quick plug-and-play solution. High cost Licensing + implementation + maintenance can add up quickly, especially for smaller teams. You’re paying not just for the tool, but for the ecosystem around it. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Reps often build quotes in spreadsheets or across multiple systems, which takes time and delays deals. You can generate accurate quotes quickly, respond to customers faster, and close deals sooner. ### 7. Centralized but Needs Flexibility **Rating:** 2.5/5.0 stars **Reviewed by:** Omar C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** I find having ServiceNow CPQ on the same platform as other functions makes administration and usage easier. The centralized operations allow us to scale our growth relative to the rest of the portfolio. **What do you dislike about ServiceNow CPQ?** Some aspects can be a little rigid, and we are avoiding customizations, so a business change is needed before we expand. The initial setup was not easy, but this is due to business readiness. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I find ServiceNow CPQ's integration with our platform eases administration and usage. It helps centralize operations, making it easier to scale growth with our portfolio. ### 8. Real-Time Visual Customization Makes Product Selection Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** keshav d. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ServiceNow CPQ?** : Logik.ai’s visual customizer updates the product model in real-time as you toggle options. If you change a 4-foot chassis to a 6-foot chassis, you see the scale shift immediately. This visual feedback loop eliminates the blind feeling of selecting part numbers from a boring dropdown list. **What do you dislike about ServiceNow CPQ?** Sometimes, too much freedom is a bad thing. When a customizer offers thousands of combinations of colors, materials, and hardware, users can become overwhelmed. A texture might look like brushed steel in the digital preview but look like flat grey plastic in reality. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.ai uses Constraint Logic. It’s like having a genius expert sitting next to you. If you select a specific high-voltage power supply, the system will automatically grey out the incompatible plugs or highlight the "required" cooling fan in red. It guides you to a valid solution rather than punishing you for an invalid one.it is very intelligent ### 9. Seamless Integration Boosts Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Corbin H. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I really like the integrations of ServiceNow CPQ. It works seamlessly with our other apps and IT systems, allowing us to pull data for research much quicker than other competitors. Additionally, I'm very happy with the customer support; it was helpful throughout the setup process. **What do you dislike about ServiceNow CPQ?** The learning curve is fairly steep for some of our employees, but overall, it's not too hard of a platform to use. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use ServiceNow CPQ to automate processes, saving time on research and reducing payroll expenses by boosting productivity. It integrates seamlessly with our apps and IT systems, allowing quicker data access compared to competitors. ### 10. Streamlines Sales with User-Friendly Configurations **Rating:** 4.5/5.0 stars **Reviewed by:** shri k. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** I like the configuration options, user interface, and rule engine in ServiceNow CPQ. The sales team finds it easy to use and can quickly create discounts and offers. The initial setup was not that complex, and the Logik.ai team was very supportive in helping. **What do you dislike about ServiceNow CPQ?** It's still not integrated on the platform, and performance could degrade with complex orders. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I find ServiceNow CPQ provides a seamless sales journey, improves sales cycles, and makes it easy for my team to create discounts and offers quickly. ### 11. Smooth Organization and Detailed UI That Makes Our Job Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Camilo C. | Assistant Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I really like the smooth organization and details this platform can offer to our sales team and also to the customer service agents, it makes our job easier and it’s friendly to handle. **What do you dislike about ServiceNow CPQ?** By now, we are still implementing, not an official usage yet. It is showing a great performance for the UI, we are still adapting to it. So far all good. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It is helping us to organize the amount of data and the way it shows to the clients when requesting quotes. We are testing the way we received those quotes. ### 12. Great Performance and Accurate Pricing, with Smooth Vendor Order Fulfillment **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica L. | Quality coordinator, Information Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** The performance of the tool is great, it allows me to connect to vendors for order fulfillment and makes it easy to get pricing calculated. it is very accurate **What do you dislike about ServiceNow CPQ?** there is no function that is not useful with this tool. every function is made to good use and allows users to communicate through different channels and get the answers they need **What problems is ServiceNow CPQ solving and how is that benefiting you?** solving the issue of having to calculate numbers daily and helps with reporting to my team on sales results weekly and monthly. it is efficient and practical ### 13. Best AI Platform I’ve Used—Powerful Algorithm and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Dallas S. | Regional Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about ServiceNow CPQ?** IT comes down to their ai algorithm. It is by far the best AI platform I have ever used. Its ease of use is also another big selling point for me. 10/10 **What do you dislike about ServiceNow CPQ?** ServiceNow CPQ can be complex to implement, less intuitive for sales teams, and often requires customization, making it slower to deploy and harder to scale. but once mastered its great **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ streamlines quoting and approvals, reducing errors and cycle time, improving efficiency, and helping teams close deals faster. That has helped my team. ### 14. Flexible, Real-Time ServiceNow CPQ with Easy Integrations and Friendly Support **Rating:** 5.0/5.0 stars **Reviewed by:** Nilda M. | Case Management, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** What I like about the ServiceNow CPQ is the flexibility, and it can be customized for any complex workflows. Easy integrations and has AI solutions. Friendly support and the performance is in realtime. **What do you dislike about ServiceNow CPQ?** Sometimes it can be confusing due to a lack of guidance and the required expertise for some advanced features. The setup is confusing. Difficult when connecting with other systems. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Highly customizable for complex workflows, and it solves slow, error-prone manual quoting by automating product configuration, pricing, and approvals within a platform ### 15. Seamless Integration but Needs More Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Diego M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** I like how ServiceNow CPQ integrates with all modules, which helps streamline revenue generation. The initial setup was very easy and fast. **What do you dislike about ServiceNow CPQ?** There's a lot of manual work involved, with many fields needing to be completed manually. I think AI could help improve its agility. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use ServiceNow CPQ to generate quotes and orders, which standardizes contracts and products. Its integrations with all modules streamline revenue generation. ### 16. Transforms Complex Pricing with Accurate Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Jojo p. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about ServiceNow CPQ?** I like the guided selling feature because it literally won't let reps pick options that don't work together, which reduced the need for quote corrections from about 30% to almost zero. This has saved us tons of time. The approval workflows are also good—they automatically send deals to the right person based on discount or customization, so nothing gets stuck waiting on the wrong approver. The initial setup was pretty good. **What do you dislike about ServiceNow CPQ?** The UI needs to be more user-friendly for new people. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use Logik.ai to automate product configuration and pricing for complex quotes, which prevents configuration errors and saves hours on proposals. It reduces incorrect quotes, saves time with guided selling, and improves approval workflows so deals don't get stuck. ### 17. Efficient Product Configuration, Needs UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** srikesh m. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** I like the ease of writing rules and using code in ServiceNow CPQ. The use of script helps me to utilize functions and implement logic effectively. I also appreciate the intuitive setup of ServiceNow CPQ, which made the initial setup straightforward. **What do you dislike about ServiceNow CPQ?** UI customization. I need an easy way to customize UI. **What problems is ServiceNow CPQ solving and how is that benefiting you?** I use ServiceNow CPQ to configure complex products with multi-level BOM and solve complex calculations. ### 18. Easy to Use, Handles Complex Pricing, and Speeds Up Quote Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Alina P. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about ServiceNow CPQ?** Easy to use, handles complex pricing well, and integrates smoothly with other systems, making quote creation faster and more efficiently with other systems **What do you dislike about ServiceNow CPQ?** I believe it has a bit of limited customization in some areas, occasional bugs, and the learning curve can be steep for new users but overall good one **What problems is ServiceNow CPQ solving and how is that benefiting you?** well first of all,Streamlines quote creation, reduces pricing errors, and speeds up approvals, helping improve efficiency and overall sales workflow, in general it does the job ### 19. Easy to Learn, Affordable CPQ Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen I. | Head of Brand & Partnerships - North America, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I like ServiceNow CPQ for its pricing and ease of use. It's pretty easy to learn, and the pricing is approachable compared to building my own solution. **What do you dislike about ServiceNow CPQ?** Its ability to integrate with other platforms, including my CRM system, as well as different task management systems. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ helps dispatch employees in the field for specific jobs. It's easy to learn and its pricing is approachable compared to building my own solution. ### 20. Streamlines B2B Quoting, but Steep Learning Curve and Cluttered UI **Rating:** 3.0/5.0 stars **Reviewed by:** Tanner W. | Sr Commercial Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2026 **What do you like best about ServiceNow CPQ?** ServiceNow CPQ streamlines complex B2B sales by automating configuration, pricing, and quoting, reducing errors, and accelerating sales cycles. Would recommend. **What do you dislike about ServiceNow CPQ?** Steep Learning Curve: Advanced configurations and integrations require substantial platform expertise. New or casual users often find the interface cluttered and overwhelming **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ solves the problem of disconnected sales and fulfillment cycles by unifying configuration, pricing, and quoting on a single AI-powered platform ### 21. Centralized Quoting with AI-Powered Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Sravan K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2026 **What do you like best about ServiceNow CPQ?** I like the digitized processes and how ServiceNow CPQ centralizes configurations, pricing, and approval processes in a single platform. I also appreciate the AI integration and how it offers accurate and personalized proposals with pricing rules and real-time visual analytics that integrate with CRM and ERP systems. **What do you dislike about ServiceNow CPQ?** Business rules based workflows **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ provides accurate and personalized proposals, integrates pricing rules, and offers real-time visual analytics, all integrated with CRM and ERP systems. ### 22. Effortless Quoting, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler M. | Digital Marketing Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about ServiceNow CPQ?** I like how simple and custom ServiceNow CPQ is. The integration with contracts and paperwork is also a great feature. The initial setup was so easy, and the onboarding training was supportive. **What do you dislike about ServiceNow CPQ?** Buffering times are slow and it's frustrating to back out entire quotes instead of steps. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ simplifies getting proposals and quotes to customers, making the process straightforward and efficient. ### 23. Strong ServiceNow Integration, But Overall Experience Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ServiceNow CPQ?** It does a good job with complex product configuration and of course integrating with ServiceNow to reduce the number of systems required to achieve business goals. **What do you dislike about ServiceNow CPQ?** It was very difficult to implement and even then it didn't play well with some of the external systems we were using like Oracle and SAP. Overall, we abandoned it for Salesforce Revenue Cloud. **What problems is ServiceNow CPQ solving and how is that benefiting you?** We no longer use it as we switched to Salesforce Revenue Cloud but overall it was helping us sell complex product bundles with minimal effort from our sales team. ### 24. 29 years of IT expey **Rating:** 5.0/5.0 stars **Reviewed by:** Sudhir J. | Co-Founder & Chief Revenue Officer **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** Its AI capabilities are best in class. The time is ripe for legacy CPQ replacements. **What do you dislike about ServiceNow CPQ?** There is nothing there to not like - however it’s important to introduce ServiceNow CPQ certification is required. **What problems is ServiceNow CPQ solving and how is that benefiting you?** We are an implementation partner and focus on manufacturing, CPG and Saas ### 25. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Noel K. | Director of Group IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** CPQ is a great step forward for all we love it **What do you dislike about ServiceNow CPQ?** The license cost is not easy to swallow but it is a great product **What problems is ServiceNow CPQ solving and how is that benefiting you?** Removes friction and standardisation is a real bonus ### 26. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Hy P. | Executive Board Member **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** It is very intuitive- like it a lot. Great product. **What do you dislike about ServiceNow CPQ?** It is very intuitive- like it a lot. Great product. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It is very intuitive- like it a lot. Great product. ### 27. CPQ for the better **Rating:** 3.5/5.0 stars **Reviewed by:** Jeevan V. | Oracle Developer III **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** Logik’s acquisition and its history, especially around steel brick and big machines. **What do you dislike about ServiceNow CPQ?** Nothing yet as we are in the implementation phase right now **What problems is ServiceNow CPQ solving and how is that benefiting you?** Complex rules, high volume of product bundles/configurations ### 28. Effortless Integration and Automation with User-Friendly Design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about ServiceNow CPQ?** What I like best about Logik.ai is how easy it is to use and integrate into our workflow. The platform has a clean, intuitive interface that makes it simple to get started, even for non-technical users. Implementation was straightforward, and the support team was very responsive whenever we needed help. I also appreciate the wide range of features it offers — especially the automation capabilities — which we use regularly to streamline repetitive tasks. Overall, it strikes a good balance between powerful functionality and user-friendly design. **What do you dislike about ServiceNow CPQ?** While Logik.ai works well overall, there are a few areas that could be improved. Some advanced features require a bit of a learning curve, and it would help to have more in-depth onboarding resources or tutorials. A few integrations also need additional configuration, which can slow down the initial setup. Although the support team is helpful, response times could be faster during peak hours. None of these are deal-breakers, but smoothing out these areas would make the experience even better. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.ai helps streamline and automate many of the manual steps in our CPQ process. It removes repetitive work, reduces the chance of human error, and makes it much easier to manage complex configurations. By consolidating tasks into a single, user-friendly platform, it saves us a significant amount of time and improves overall accuracy. The smooth integration with our existing systems also ensures that data stays consistent across teams. Overall, Logik.ai has improved our workflow efficiency, accelerated our quoting process, and allowed us to focus more on high-value activities rather than operational tasks. ### 29. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Vasu v. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow CPQ?** CPQ is a good product needs a lot of maturity **What do you dislike about ServiceNow CPQ?** Compared to Salesforce CPQ, product needs maturity **What problems is ServiceNow CPQ solving and how is that benefiting you?** CPQ is helping my sellers enable a single platform ### 30. Yes **Rating:** 4.0/5.0 stars **Reviewed by:** Frank K. | Senior Manager, ServiceNow **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** Yes we love the product at alliant it is **What do you dislike about ServiceNow CPQ?** We are not able to use the advanced featured **What problems is ServiceNow CPQ solving and how is that benefiting you?** Really a lot is about claims management yes ### 31. CPQ a burning need **Rating:** 4.0/5.0 stars **Reviewed by:** Jinu K. | General Manager - Applications & Devices **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** The fact that Logik.ai the creators are the best suited to do this **What problems is ServiceNow CPQ solving and how is that benefiting you?** Telco b2b cpq Is a great opportunity whitespace in the market ### 32. Nature product **Rating:** 4.0/5.0 stars **Reviewed by:** Sean S. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow CPQ?** Addresses lots of common issues with Salesforce products **What do you dislike about ServiceNow CPQ?** Needs to support usage/consumption functionality **What problems is ServiceNow CPQ solving and how is that benefiting you?** Clunky product and pricing design, sloppy quoting process ### 33. CSM Disruptor **Rating:** 4.0/5.0 stars **Reviewed by:** Nishant A. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** End to end capabilities to cover entire business case **What do you dislike about ServiceNow CPQ?** It needs more enablement to partners community **What problems is ServiceNow CPQ solving and how is that benefiting you?** Cross platform collaboration and unified business value ### 34. Generate Quotes in Minutes and Improve Win Rates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ServiceNow CPQ?** Quotes can be generated in minutes rather than days, improving win rates. Managers can gain real‑time analytics on quote pipelines and revenue forecasts. **What do you dislike about ServiceNow CPQ?** Configuring advanced pricing rules, discounts, and bundles can be challenging, often requiring extensive training or specialist resources, which slows down adoption for new administrators. **What problems is ServiceNow CPQ solving and how is that benefiting you?** ServiceNow CPQ eliminates fragmented quote data, automates pricing and approvals, and provides real‑time visibility, enabling me to create accurate quotes faster, reduce errors, and improve sales efficiency and forecasting. ### 35. Still Exploring—Early Days, More Value Needed **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow CPQ?** We just started and is in the process of exploring **What do you dislike about ServiceNow CPQ?** We are in the process of exploring the Logic.ai and CPQ **What problems is ServiceNow CPQ solving and how is that benefiting you?** Too early to tell as we in the process of exploring ### 36. Solving problems CPQ tools have claimed to solve for the last 10 years **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip R. | Chief Revenue Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2025 **What do you like best about ServiceNow CPQ?** Logik.io is changing what customers expect out of CPQ. While the market has formed their expectations around the limitations of other tools, Logik,io is able to do things other CPQs told us couldn't be done. Logik has a practically unlimited rules engine that runs at incredible speeds, making it adaptable to business needs across all industries at any size. As an implementer of Logik.io, we are able to make bold claims that differentiate us in the consulting marketplace. For instance, because Logik.io combines an incredibly powerful configuration engine with next-generation user experience, we can bring an "ecommerce experience to buying engineered-to-order products." Not something that is possible with any other CPQ tool in the marketplace. **What do you dislike about ServiceNow CPQ?** A powerful rules engine requires strong developer talent and consulting guidance. Logik.io can do just about anything to support your sales process, but you need strong planning and excecution to meet your business case without over-engineering. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.io is allowing us to bring an Amazon-like experience to buying highly complex solutions. This has been particularly transformative in the discrete manufacturing vertical, where companies have advanced configuration rules or even engineered-to-order products that traditionally need to be sold by the experts that assemble the solutions. Now, we can leave the assembly to Logik and open up sales to internal and partner sales people, freeing up more time for the product experts, and scaling to wider and more skilled sales channels. ### 37. Amazing product configurator. **Rating:** 5.0/5.0 stars **Reviewed by:** Mukesh R. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about ServiceNow CPQ?** Easy to work and easy to understand. Nice training material. By seeing only training material someone can learn entire cpq process. **What do you dislike about ServiceNow CPQ?** In trainings they should also include demo of products that they created while curriculam design, in salesforce. **What problems is ServiceNow CPQ solving and how is that benefiting you?** It is solving my slow loading configuration problem, which i was facing with standalone cpq. Also product configuration is very easy here, by creating some rules. ### 38. Constantly Innovating **Rating:** 5.0/5.0 stars **Reviewed by:** Derek M. | Executive Director - Information Technology, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about ServiceNow CPQ?** Being a fairly young product in compared to competitors in the industry, Logik was built from the ground up with a modern architecture (API first, attribute based) that makes it extremely flexible and performant. As it relates to the configurator, their capabilities exceeded compitotor products out of the gate, and continues to increase in at a rapid pace. I credit that to their platform, and their willingness to listen and act on challenges that various customers face. The Logik team's cumulative experience as it relates to CPQ across multiple industries puts them in a position to be a trusted advisor around how to successfully implement quote-to-cash processes with best practices in mind. As it relates to user experience, there is zero lag within logik, and the ability to easily build workflow within the configurator, create a guided experience for sellers, and quickly show where there are rule conflicts, or opportunities to upsell is excellent, and continues to get better as they invest further in AI capbilities. Outside of core functionality for users, they pride their organization has in their administrative function, and the ability to make changes to models with greater speed is a huge selling point. Updating product catalogs to introduce new products, or making changes to existing offerings is often time consuming, and results in frustration and lack of understanding on why it takes so long from executive leadership in Product/Sales/Finance/etc. Logik's administration cuts down that time significantly, removing technical roadblocks when it comes to releasing a product and ultimately being able to get a sales order in your customers hands quickly. **What do you dislike about ServiceNow CPQ?** Nothing to note as of today. I look forward to watching how they will continue to evolve in the CPQ space. **What problems is ServiceNow CPQ solving and how is that benefiting you?** We were looking at logik to solve various problems, specifically where we needed performance for particularly complicated sales motions that involved selling to multiple customer sites that could each have their own unique BOMs, scaling to high amounts of complexity. ### 39. Transform Customer and Seller Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Balganesh K. | Front Office & Web Solutions Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2023 **What do you like best about ServiceNow CPQ?** Great team with great vision and a product that continues to deliver on its promise of efficient product configuration that empowers sellers and customers to quickly tailor products to their specific needs and preferences, resulting in a streamlined and satisfying purchasing experience. **What do you dislike about ServiceNow CPQ?** there is really nothing I dislike about Logik.io **What problems is ServiceNow CPQ solving and how is that benefiting you?** Implementing an easy-to-manage and integrated product configurator and fast and efficient Quoting experience: - Helps expedite the ordering process for both sellers and customers - Improves the user experience for both sellers and customers - Reduces the time and effort required by knowledge engineers to configure products - Results in significant efficiency gains for the company - Can be seamlessly integrated with e-commerce platforms for easy exposure and accessibility. - Transaction Manager will be a game changer when managing large and complex quotations with lightning speed which is currently not seen in the industry ### 40. Positive software review **Rating:** 5.0/5.0 stars **Reviewed by:** Frank F. | Internal software tech., Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about ServiceNow CPQ?** I like the customisation that you are able to build for any complex configuration and complex pricing calculations. it is easy to use, configure. I manged and i didnt even know java code before, but was able to get by. Customer support is very quick and effecient, we ill use this for most if not all of our sales going forward. **What do you dislike about ServiceNow CPQ?** A few limitations that we ran into during development, nothing major. No software out there is limitless. AI doesnt know the specifics of the light java version for assistance in code writing. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Custo configuration of product required per each unique structure ### 41. Responsive, helpful advocate for building out our complex CPQ project **Rating:** 4.5/5.0 stars **Reviewed by:** Linda G. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about ServiceNow CPQ?** Logik.io has met the technical challenges of what we needed for our make to order customized products. They have been quick to respond to questions and have been an advocate for pushing the project forward with our installation vendor. **What do you dislike about ServiceNow CPQ?** While the Salesforce-Logik.io interface works, there have been a few hiccups in the interface between them. This is a work in progress, and I expect it to get better. **What problems is ServiceNow CPQ solving and how is that benefiting you?** We are a plastic container manufacturing company, and a segment of our business is quoting and designing new products. Logik.io allows us to bring this part of pricing into the Salesforce quoting structure. ### 42. A Great Platform to customize CPQ Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavya J. | Salesforce Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about ServiceNow CPQ?** It helps to customize complex CPQ configurations in easy way. Super easy and flexible in terms of implementation and customization. Can be easily integrated with CPQ. More over the Customer support team of Logik.Io is really great and helping. **What do you dislike about ServiceNow CPQ?** Currently there are less customization is availble in terms of UI Can be added some more. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Dynamic Product selection and recomendation of the correct products which can be selected to-gether. Auto selection of the products depend on other selection. ### 43. Excellent add on tool for complex quoting needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about ServiceNow CPQ?** We really liked the logic capabilities related to supporting complex quoting needs on top of salesforce cpq. **What do you dislike about ServiceNow CPQ?** We had some challenges integrating logic with our sap systems **What problems is ServiceNow CPQ solving and how is that benefiting you?** Complex quoting for our operation theater systems ### 44. Excellent CPQ Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph M. | Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about ServiceNow CPQ?** Easy to use and understand, and flexible enough to handle anything we want to do. **What do you dislike about ServiceNow CPQ?** There is nothing I dislike about this CPQ product. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik is allowing us to quickly build powerful configurators for our products, and allowing us to better serve our customers. ### 45. LogicIO headless configurator **Rating:** 4.5/5.0 stars **Reviewed by:** Shantanu C. | Global Director Application Delivery and Support, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about ServiceNow CPQ?** Performance and integration with SF are beneficial **What do you dislike about ServiceNow CPQ?** Little technical for business users and no document generation capabilities **What problems is ServiceNow CPQ solving and how is that benefiting you?** Creatin specifications for commercial roofing jobs ### 46. Logik.io is a game-changer for CPQ/Commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Marc P. | Chief Operating Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ServiceNow CPQ?** We're all in on Logik.io with over 25 logik professionals for a number of reasons. Logik is a game-changer for CPQ/Commerce and many of our complex manufacturing customers, allowing us to do things that just could not be done in standard Salesforce CPQ. There are numerous items our team could note about working with Logik, from the overall usability and functionality, to the continuous improvement and new features they rollout regularly in listening to customers and partners. Their headless API and overall architecture is great, but their documentation, including the commitment and discipline to keep documentation current and relevant, is outstanding. Internally, their team is simply the best we've ever worked with within the SFDC ecosystem. From Customer Success and Product Management to Training & Support, they are responsive, knowledgeable and committed to us as partners and more importantly to our end-customers and project teams. The Logik team understands the full stack of our solution/integrations and pays attention to the bigger picture, going above and beyond to support, communicate and lean in wherever possible. Their focus across the company is on the customer/partner and knowing that our success drives their success. The Logik.io product itself fills a critical transformational need, but their team fills a void that is missing in so many companies. They're not a vendor but a partner. **What do you dislike about ServiceNow CPQ?** There's definitely a learning curve with complicated integrations, but the product and UI has also come a long way in just the last year with new UI and features to make "administration" easier. For our complex manufacturing needs, there are definitely areas where advanced scripting and "Architect/Developer" skils are required. Deployments can be difficult to organize depending on the number of environments (dev, uat, prod) and volume of changes as there is not "source control" or easy way to selectively deploy some components, but much of that can be addressed via people and process (or by building your own backup/deploy tools as we've done)! **What problems is ServiceNow CPQ solving and how is that benefiting you?** Our implementation covers SFDC CPQ for complex manufacturing, which standard Salesforce CPQ just cannot handle... the C and P anyway. We also use visual 3D configuration for customers, partners and sales to drive the full process form leads and quotes to cash, fully configuring vehicles along with way with Sales, Visual and Manufacturing BOMs and complex pricing. ### 47. Logik IO - Headless Review **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ServiceNow CPQ?** Logik is super configurable. Since beginning to use it to help improve our business processes across a few different subsidiaries, their support team has been available to help support me along the way. Once you understand how pieces of Logik work together, you can create the functionality to fit any need you may have. Based on feedback provided, and my use of it, there were a few improvements they've implemented since as well. I love that they consider the end user and their needs on how to make their product even better. **What do you dislike about ServiceNow CPQ?** For new users to the environment, and those that don't use Salesforce, but a headless setup, the original training attended (101) and then the advanced training, doesn't support learners. It was solely based with using Salesforce. There is also a huge jump from the intro to Logik and the advanced training. I feel learners could benefit from more detailed training that is broken down a bit more between beginner, intermediate, advanced. I've given feedback to the Logik team on this as well. I feel they could improve training for someone who isn't familiar with writing codes/scripts, but who will be the person who will manage the Logik Admin side of things. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Business Process Improvement - saving team member time and effort when working live with a customer who is purchasing six to seven figure boats/yachts. ### 48. Make the Rules that work for You! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ServiceNow CPQ?** I am impressed by the flexibility of the product and many differnt ways you can use Logik.io. Everytime I attend one of their webinars, I learn about another part of business and pricing configuration that could benefit from using Logik.io. I also appreciate their dedication to continued improvement of the product, making it faster, easier to use, easier to implement and creating great release notes along the way. Those elements build a lot of confidence in the long term viability and applicability of the product. **What do you dislike about ServiceNow CPQ?** No major concerns, though I'm not technical so I must rely on my IT team to make changes and understand business needs to set things up properly. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.io helps fit a need to enable quoting, scoping, and pricing conversations that are not simple. These processes are not one to one and you can imagine a customer buyer needing to see different details than the backend product rules that actually make their purchase possible. Sure that's an over simplification of what Logik.io does, but that's the point! They help make complex products or services easier to sell. ### 49. Powerful Tool with Smart Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about ServiceNow CPQ?** The configurability of Logik.io's solution is extremely powerful. It is capable of handling complex rules and order of operation requirements in order to generate our complex, customizable designs. The ability to guide designs for easy entry as well as the ease of integration into our other systems are great features as well as their team's support of their product features and custom projects. **What do you dislike about ServiceNow CPQ?** Some product limitations that prevent certain types of entry and displays of available options as well as some inability to completely apply branding guidelines present some areas for improvement **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik.io is allowing our team to provide guided, intelligent design capabilities to our customers that allows them to generate design drawing details as well as streamlining internal processes with their easy integration to CPQ. ### 50. Game changer for businesses that want to provide exceptional configuration experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about ServiceNow CPQ?** Logik.io easily integrates with Salesforce CPQ, enhancing the quoting and configuration process. Their tool easily enables complex product configurations through a configurable interface. Logik can drive headless experiences on any website, providing an exceptional customer experience. By implementing a solution like Logik, it will enable adaptability in your business's growth, accommodating increasingly complex configurations. **What do you dislike about ServiceNow CPQ?** Logik's only weakness is it's strength. They've created a new category of solving the "C" in CPQ. But as more businesses see the value, we expect Logik will continue to grow it's capabilities and deliver more value. **What problems is ServiceNow CPQ solving and how is that benefiting you?** Logik is solving complex product configuration (particularly for B2B businesses), improving the sales quoting process, and simplifying integration with Salesforce. That's benefiting our customers who need to scale their businesses in a post-pandemic environment. - [View ServiceNow CPQ pricing details and edition comparison](https://www.g2.com/products/servicenow-cpq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+00%3A18%3A50+-0500&secure%5Bsession_id%5D=675ae403-adf7-4b93-ba20-c24ae4c69b95&secure%5Btoken%5D=ec6fea68d06a86a4f3576f9e363b354399c229eb201a78aaac038f9035d7ab8f&format=llm_user) ## ServiceNow CPQ Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) ## ServiceNow CPQ Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Configuration** - 3D Configurator - Real-time - Free-form **Customer Requirements** - Quoting - Configuration - Pricing **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Visualization** - 360 View - Interactive - Virtual Reality **Contracts** - Creation - Negotiation - Execution **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Integration** - E-commerce - Websites - APIs **Revenue** - Invoicing - Matching - Recognition **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations ## Top ServiceNow CPQ Alternatives - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [DealHub](https://www.g2.com/products/dealhub/reviews) - 4.7/5.0 (833 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,311 reviews)