ServiceNow Software Asset Management Reviews & Product Details

I have used Servicenow for our integration purposes. The platform is easy to understand, and specifically, I have used the incident ticket for integration. The configuration options were very easy compared to any other product. Review collected by and hosted on G2.com.

The one thing I dislike is that in the configuration we have only limited options. And when the instance is asleep, we need to wake it, and it takes a bit more time. Review collected by and hosted on G2.com.

The best ticketing tool among the all ticketing tools Service now is very easy interface for better understanding Review collected by and hosted on G2.com.

I don't found any thing to dislike but only i suggest is interface colour should be brighter Review collected by and hosted on G2.com.

Its too easy too use and multiple features to track and create incidents Review collected by and hosted on G2.com.

Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones Review collected by and hosted on G2.com.

When I was looking for an ITSM tool, we found ServiceNow to be the best tool for a ticketing system, and moreover, its features are very user-friendly. One of the finest UI tools. It handles change management very perfectly and understandably. It has the ability to handle KPIs, and the workflow is compatible. It has a very good search engine. Review collected by and hosted on G2.com.

Till now I didn't find any drawback in this, but majorly it needs to focus on the login errors. Review collected by and hosted on G2.com.

The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. Review collected by and hosted on G2.com.

The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. Review collected by and hosted on G2.com.

Global Search, Ticketing Tool, KB Learn. Transferring tickets from one team to another, finding their managers and whom to assign, checking previous tickets, and assigning to the correct team accordingly. Review collected by and hosted on G2.com.

Sometimes it lags while opening a large KB. Overall, it is best for ITSM, also connected to Avaya, we can pull reports. Best in its segment, I guess. User-friendly software or ticketing tool. Review collected by and hosted on G2.com.

I have been using Service Now software from 2017 to 2022. Excellent software for any issue resolution related to your software and asset. Every time I got the perfect and quick solution to my raised ticket. The concerned team resolves the issues by calling them without any tickets presented; that is an excellent service they provide to the user. Review collected by and hosted on G2.com.

I have used Service Now software for five years and am delighted with the service and software, so I do not have any dislikes. Review collected by and hosted on G2.com.

I would like to share my experience with ServiceNow, 2 years working on this software it's very familiar with reporting end users' incidents & requesting reports and also asset management it's safe for all our organization databases for asset information my experience is very good with this software. Review collected by and hosted on G2.com.

I have no issue with this software. when you are implementing for a user place that time facing some issue's startup time other wise is ok. Review collected by and hosted on G2.com.

Centralized Asset Management: ServiceNow SAM offers a centralized platform to manage software assets across an organization.

ServiceNow Asset Management streamlines asset-related processes, enhances visibility, and improves decision-making regarding asset investments, costs, and compliance Review collected by and hosted on G2.com.

Cost: ServiceNow is a commercial software platform, and its pricing structure can be relatively expensive for some organizations.

It often requires expertise in scripting and development, which may not be readily available to all users Review collected by and hosted on G2.com.

One stop destination for all your needs. The best part is viewing your work statistics and helps you to manage your workload very well. Review collected by and hosted on G2.com.

Nothing much but It needs improvement in few areas Review collected by and hosted on G2.com.