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ServiceNow

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6,754 reviews
  • 39 profiles
  • 110 categories
Average star rating
4.4
#1 in 22 categories
Grid® leader
Serving customers since
2004

ServiceNow Solutions

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ServiceNow AI Platform

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ServiceNow Customer Service Management

492 reviews

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.

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ServiceNow Cloud Management

22 reviews

ServiceNow Cloud Management is a comprehensive solution designed to automate and streamline the provisioning, lifecycle, and cost management of both public and private cloud resources. By integrating cloud operations into a unified platform, it enhances operational efficiency, ensures compliance, and provides real-time visibility across cloud environments. Key Features and Functionality: - Automated Cloud Provisioning: Facilitates the rapid deployment of cloud services, including fully configured virtual networks, through a user-friendly interface. - Cloud Governance: Automates governance workflows for cloud accounts, ensuring adherence to compliance and security policies. - Cost Management: Provides tools to monitor and control cloud expenditures, offering insights into spending patterns and enabling proactive budget management. - Cloud Observability: Combines operational monitoring and observability data for cloud and cloud-native applications, bringing critical telemetry data together to improve security, workflows, collaboration, and ROI. - Integration with Major Cloud Providers: Supports seamless integration with leading cloud platforms such as AWS, Azure, GCP, and IBM, ensuring a consistent management framework across hybrid and multi-cloud environments. Primary Value and User Solutions: ServiceNow Cloud Management addresses the complexities of managing diverse cloud environments by providing a centralized platform that automates routine tasks, enforces governance policies, and optimizes costs. This solution empowers organizations to accelerate their cloud transformation journeys, enhance operational agility, and align cloud operations with broader business objectives. By offering real-time visibility and control, it enables IT teams to proactively manage resources, mitigate risks, and deliver reliable services to end-users.

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ServiceNow Integration Hub

22 reviews

ServiceNow Integration Hub is a comprehensive solution designed to seamlessly connect ServiceNow workflows with a wide array of external systems, applications, and data sources. By leveraging pre-built spokes and a no-code development environment, Integration Hub enables organizations to automate processes, enhance productivity, and reduce integration complexities. Key Features and Functionality: - Out-of-the-Box Spokes: Access over 220 pre-built spokes that facilitate integration with numerous enterprise applications, allowing for rapid deployment and reduced development time. - Spoke Generator: Utilize a no-code, AI-powered tool to create custom spokes quickly by leveraging OpenAPI specifications, enabling tailored integrations without extensive coding. - Flow Templates: Accelerate automation development with starter flows that include built-in integrations, streamlining the creation of complex workflows. - Stream Connect for Apache Kafka: Integrate your Kafka environment with ServiceNow workflows at scale, ensuring efficient data streaming and processing. - Remote Tables: View and manipulate external data temporarily without the need for importing or storing it within ServiceNow, maintaining data integrity and reducing storage requirements. - Custom Spokes: Develop powerful custom integrations tailored to specific use cases, providing flexibility to meet unique business needs. - Connections Dashboard: Manage integrations and credentials through a centralized dashboard, simplifying administration and enhancing security. - REST API Trigger: Initiate flows from inbound API calls or webhooks without writing any code, facilitating real-time data processing and automation. - Integration Hub Import: Simplify the process of importing and mapping large datasets, reducing manual effort and potential errors. Primary Value and Solutions Provided: Integration Hub addresses the challenges of connecting disparate systems by offering a unified platform that simplifies and accelerates the integration process. By eliminating the need for specialized integration resources and reducing technical debt, organizations can achieve faster time-to-value and lower total cost of ownership. The solution empowers teams to automate workflows across the enterprise, enhancing operational efficiency and allowing employees to focus on strategic initiatives. With its intuitive, no-code interface, Integration Hub democratizes the integration process, enabling a broader range of users to build and manage integrations effectively.

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ServiceNow Cloud Observability (formerly LightStep)

20 reviews

Lightstep is rethinking observability in the emerging world of microservices and high concurrency. Its first product enables developers and devops to trace individual requests through complex systems with incredibly high fidelity.

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ServiceNow Store

19 reviews

With hundreds of certified, ready-to-deploy applications and integrations, the ServiceNow Store provides IT, app development, and service domains across the enterprise with a buy vs build option to get to value faster.

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ServiceNow Legal Service Delivery

14 reviews

Modernize legal operations with efficient service delivery. Eliminate silos and manual steps to make faster decisions and increase productivity.

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ServiceNow Manufacturing Connected Workforce

13 reviews

ServiceNow Manufacturing Connected Workforce is a comprehensive digital solution designed to enhance operational efficiency and workforce engagement in manufacturing environments. By integrating people, processes, and technology, it enables manufacturers to maximize their Industry 4.0 investments, streamline operations, and foster a more agile and resilient workforce. Key Features and Functionality: - Digital Standard Operating Procedures (SOPs: Provides mobile-enabled, step-by-step instructions with visual guides, ensuring consistent and efficient task execution. - Real-Time Workforce Insights: Offers visibility into employee availability, location, and status, facilitating optimal resource allocation and production flow. - Automated Task Coordination: Assigns and tracks tasks automatically, reducing manual workload and minimizing delegation errors. - Seamless System Integration: Connects with existing systems like ERP, MES, and CRM, ensuring data consistency and smoother workflows. - Mobile-First Access: Enables workers to receive updates and report issues instantly via mobile devices, supporting productivity across the manufacturing floor. - Incident Management and Resolution: Simplifies reporting and handling of workplace incidents, promoting root cause analysis and continuous safety improvements. Primary Value and Solutions Provided: ServiceNow Manufacturing Connected Workforce addresses critical challenges in the manufacturing sector, such as labor shortages, skills gaps, and operational inefficiencies. By digitizing knowledge capture and transfer, it reduces human error and accelerates onboarding and upskilling processes. The platform enhances overall equipment effectiveness (OEE and lowers the cost of goods manufactured (COGM by streamlining communication and automating routine tasks. Additionally, it ensures compliance with safety standards and regulatory requirements through digital record-keeping and proactive incident management. Ultimately, this solution empowers manufacturers to build a connected, efficient, and resilient workforce capable of adapting to the evolving demands of the industry.

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ServiceNow Workplace Service Delivery

13 reviews

ServiceNow Workplace Service Delivery (WSD) is a comprehensive facility management solution designed to streamline workplace operations and enhance employee experiences. By automating routine tasks and providing intuitive self-service options, WSD enables organizations to create efficient, responsive, and adaptable work environments that cater to the needs of a hybrid workforce. Key Features and Functionality: - Workplace Reservation Management: Allows employees to easily search for, reserve, and manage workspaces, including desks and conference rooms, through a user-friendly interface. This feature supports proximity-based reservations, enabling teams to collaborate effectively by booking spaces near each other. - Workplace Case Management: Standardizes the documentation and fulfillment of employee inquiries and service requests, ensuring timely and efficient resolution of workplace issues. - Workplace Space Mapping: Provides interactive floor maps to help employees navigate office layouts, locate colleagues, and find amenities, enhancing the overall workplace experience. - Workplace Space Management: Offers tools for space planners to create, publish, and manage workplace areas and maps, facilitating data-driven decisions on real estate optimization and consolidation. - Workplace Visitor Management: Streamlines the visitor check-in process, allowing for efficient scheduling, monitoring, and management of guest visits, thereby enhancing security and hospitality. - Mobile Accessibility: Empowers employees to access workplace services on-the-go through intuitive mobile applications, ensuring flexibility and convenience. Primary Value and Solutions Provided: ServiceNow Workplace Service Delivery addresses the challenges of managing modern, hybrid workplaces by automating manual processes and providing seamless digital experiences. It simplifies self-service for reservations, space navigation, and service requests across all digital channels, transforming the workplace experience. By offering real-time data and insights, WSD enables organizations to make informed decisions about space utilization, optimize real estate investments, and enhance operational efficiency. Ultimately, WSD fosters a connected and productive work environment, improving employee satisfaction and supporting the dynamic needs of today's workforce.

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ServiceNow Financial Services Operations

11 reviews

Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Digitize core processes across your institution on a single platform.

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ServiceNow Subscription Management

10 reviews

ServiceNow® Subscription Management gives you visibility into your ServiceNow subscriptions, so compliance is simple and you can cut overages and unexpected costs

Profile Name

Star Rating

4283
2129
297
38
20

ServiceNow Reviews

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Profile Name
Star Rating
4283
2129
297
38
20
Vikas K.
VK
Vikas K.
P&C Insurance Loss Estimator at Genpact India Pvt Ltd , Noida- INDIA
08/04/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Powerful Cross-Department Integration Overbound by Platform

Its ability to break down enterprise silos by embedding legal workflows directly into broader operations, such as procurement, HR, and compliance, is a real strength.
Sachin W.
SW
Sachin W.
Quality Assurance Team Lead in Financial Crime Compliance, Entities Onboarding, RCA, AML, KYC, CDD,EDD, ODD, PERIODIC REVIEW,END TO END KYC,RISK ASSESSMENT, PEP SANCTIONS SCREENING, Transactions Monitoring.
08/04/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Streamlined Legal Operations and Faster Collaboration with ServiceNow Legal Service Delivery

I like that ServiceNow Legal Service Delivery streamlines legal operations by automating workflows, improving request tracking, increasing transparency, and enabling faster collaboration between legal and business teams.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
08/04/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

All-in-One Legal Intake and Matter Tracking with Smooth ServiceNow Integration

Having one platform for intake, matter tracking, and requests from other departments makes it much easier to see what’s in the pipeline and who’s responsible for each item. The workflow automation reduces repetitive manual steps, and because it’s built on the ServiceNow platform, it integrates smoothly with other business processes instead of operating as an isolated tool. The reporting and dashboards also help us show leadership the volume and impact of the legal team’s work, which used to be difficult to quantify.

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HQ Location:
Santa Clara, CA

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@servicenow

What is ServiceNow?

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Details

Year Founded
2004
Ownership
NYSE:NOW