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ServiceNow

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6,994 reviews
  • 43 profiles
  • 115 categories
Average star rating
4.4
#1 in 37 categories
Grid® leader
Serving customers since
2004

ServiceNow Solutions

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ServiceNow AI Platform

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ServiceNow Customer Service Management

506 reviews

ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.

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ServiceNow Telecommunications Service Operations Management

1 review

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

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ServiceNow Sales CRM

1 review

Empower direct sales, partners, and customer self-service with a flexible platform fueled by a powerful product catalog and pricing engine. Accelerate the entire lead-to-cash process with AI-powered workflows that boost rep productivity, increase sales velocity, and improve the customer experience.

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ServiceNow GRC

0 reviews

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My Assets

0 reviews

Asset Management Simplified Manage assets issued to organization workers electronically by allowing users to validate the assets they are given and the Assets Team to track assets easily. My Assets ServiceNow Application was created to make asset management and the tiresome labor associated with it easier for your company. The application provides Assets Team members and individual users with a personalized view of their assigned assets through a user-friendly portal interface.

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Hardware Asset Management

0 reviews

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Safe Workplace Suite

0 reviews

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Connection

0 reviews

Connection is a Fortune 1000 Global Solutions Provider that specializes in delivering end-to-end IT services and advanced technology solutions. By integrating their proprietary MarkITplace® platform with ServiceNow's IT Service Management (ITSM and asset management products, Connection offers a unified solution that automates the entire request, procurement, and asset management lifecycle. This integration streamlines eProcurement processes, enhances reporting capabilities, and eliminates redundancies, enabling organizations to adapt to the evolving technological landscape efficiently. Key Features and Functionality: - End-to-End Implementations: Connection provides comprehensive IT services that cover the entire lifecycle of request, procurement, and asset management. - MarkITplace® Platform Integration: Their proprietary platform facilitates streamlined eProcurement and reporting, enhancing operational efficiency. - ServiceNow Expertise: Connection has expertise in implementing ServiceNow's ITSM and asset management products, ensuring seamless integration and automation. - Customized IT Solutions: They deliver tailored IT services and advanced technology solutions to meet the unique needs of enterprise organizations. Primary Value and Problem Solved: Connection addresses the challenges organizations face in managing complex IT procurement and asset management processes. By automating these workflows through the integration of their MarkITplace® platform with ServiceNow's ITSM and asset management products, Connection eliminates redundancies, enhances reporting capabilities, and streamlines eProcurement. This unified solution empowers organizations to adapt to technological advancements efficiently, fostering growth, elevating productivity, and driving innovation.

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Star Rating

4407
2228
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20

ServiceNow Reviews

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Profile Name
Star Rating
4407
2228
303
38
20
Ben G.
BG
Ben G.
IT Director of Operations and Delivery
09/29/2026
Validated Reviewer
Review source: G2 Gives Campaign
Incentivized Review

ServiceNow App Engine Boosts Internal Efficiency and Client Follow-Up

ServiceNow App Engine is a great product for internal control and efficiency, and also for client management and follow up.
Ben G.
BG
Ben G.
IT Director of Operations and Delivery
09/29/2026
Validated Reviewer
Review source: G2 Gives Campaign

Great Product

CSM is a great product for internal control and efficiency, and also for client management and follow up.
BH
Brianna H.
--
09/26/2026
Validated Reviewer
Review source: G2 invite

My main way to communicate with customers, and it makes managing my business easier

This is the main way I communicate with my customers, and it has made running and managing my business much easier. The AI gave fast response help with my time management, and it significantly improved efficiency.

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HQ Location:
Santa Clara, CA

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@servicenow

What is ServiceNow?

ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Details

Year Founded
2004
Ownership
NYSE:NOW