I like the ease of integration of Pluspoint and the use of artificial intelligence, which allows solving problems in just a few clicks. I also appreciate that the pre-defined modules are simple to configure, without the need for much technical knowledge. The artificial intelligence helps automate responses to messages on social networks, eliminating the need to have dedicated staff for this, and ensures that the responses are not repetitive for the customer. Furthermore, I found the initial setup process extremely simple, without many technical issues to resolve.

I help with the marketing for four flower shops across London (Hackney, Islington, Clapham, and Notting Hill). Before we used Pluspoint, when people typed "florist near me" or "flower delivery Hackney," our shops sometimes showed up and sometimes didn't. Opening hours were wrong on some maps. The phone number for one shop was the old number for two months and I didn't even know. Pluspoint sorted that out. Our addresses, hours, and phone numbers are now the same everywhere people look. Google, Apple Maps, all the smaller sites I've never heard of. The calls went up within a few weeks. We also stick a little QR code at the till and on the delivery cards. Customers scan it and leave a Google review. We get a few new ones every week now, which sounds small but adds up. The replies get drafted for us and sound like us, I just tap approve. The thing that surprised me most: a customer walked in last month and said her phone suggested us when she asked it for the best florist near London Bridge. That didn't happen for us a year ago. Now it does.

Three months running Pluspoint for a design school with 4 campuses. We came in with four asks: streamline SMM, one inbox for everything, more Google reviews, and better local discovery. Hit all four. SMM. One queue posts to all 4 Google Business Profiles plus Instagram and Facebook. Used to eat an afternoon a week per channel. Inbox. Webchat, Instagram, and Facebook DMs in one window. Prospective students don't fall between tabs anymore. Google reviews. QR codes at the front desk after course completion. Weekly volume more than doubled in the first month, and the star average ticked up because we're catching happy graduates. Local discovery. Listings cleaned across Google, Apple Maps, Bing, and the directory long tail. We rank for "design school [city]" in all 4 cities now. Before, only 2 were dialed in