Pluspoint gives us one place to manage reviews, listings and social posts for all of our clubs. Before each club was doing its own thing and there was no consistency. Now our head office can see everything and the club managers only need to check one dashboard. The review request feature has helped our ratings a lot. We have also noticed members mentioning that an AI assistant recommended us, so it seems to be helping with visibility. <em>With the Instagram integration, we can schedule posts for all club accounts at once, manage comments and DMs from one inbox, and track Instagram performance alongside our other channels.</em>

I took over managing our social media and listings when a colleague left, and Pluspoint was easy to pick up without much training. I can schedule posts for all of our stores at once and see how they perform in the same place. Our store listings are now consistent on Google and the other directories, which helps with local SEO. We have also started to see some customers coming from AI search results, which is something we are watching.

We have several restaurants and keeping track of reviews for all of them was a headache. Pluspoint puts all our Google and Facebook reviews in one dashboard and sends a notification when a new one comes in, so we can respond the same day. The automated review requests have also increased how many reviews we get. Another thing we noticed is that some customers now find us through ChatGPT, which we did not expect but it is nice to see.