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Plain

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27 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

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Star Rating

21
5
0
1
0

Plain Reviews

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Profile Name
Star Rating
21
5
0
1
0
Nurul S.
NS
Nurul S.
09/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Modern, API-First Support Tool with Top-Notch Onboarding

I really like the UX of Plain. It is very modern and sleek. It is API first so I can do all the things programatically which I can do via their UI. I really love their customer cards feature because it allows us to pull in all information from our external systems like Grafana, Stripe directly inside of Plain. This allows for seamless debugging. The onboarding by Plain team was top notch. They helped us setup Plain by migrating our existing data from Zendesk and answered all of the questions. Their new AI bot Ari is also very helpful in quickly responding to recurrent questions.
Ryan F.
RF
Ryan F.
11/28/2025
Validated Reviewer
Review source: G2 invite

Finally a Product that Makes Supporting Technical Users Delightful

Plain provides an opinionated way to support customers for B2B businesses, especially those that serve technical audiences like ours. From easy integrations to a streamlined UX for engineers to support other engineers, it just works. No complex workflows, yet plenty of flexibility, and a team that is an absolute delight to work with.
Priya K.
PK
Priya K.
09/25/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Great support platform with the potential to accelerate further!

1. Compared to our previous platform, Help Scout, Plain has made our support life much easier. 2. It offers better integration with many of our internal tools like Slack and Linear. 3. All Slack conversations are updated immediately. 4. Integration with Linear helps us manage our escalation workflows more effectively. 5. The Broadcast feature is useful for sending messages to multiple customers. 6. SLA and working hours definitions and controls are very helpful. 7. We’re looking forward to the upcoming Help Center feature. 8. Continuous release of new AI features is a great addition.

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com