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Plain

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20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

16
3
0
1
0

Plain Reviews

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Profile Name
Star Rating
16
3
0
1
0
Luisa E.
LE
Luisa E.
09/24/2025
Validated Reviewer
Review source: Seller invite

Efficient and powerful

There are a lot of capabilities that facilitate our daily job. The product is well structured and powerful, allowing us to handle thousands of tickets per week. The connection with other apps such as Linear comes very handy for us to keep track of escalated tickets. The "Create Help Center" article is also something very simple but that comes in extremely handy for creating new documentation based on a current ticket.
David M.
DM
David M.
09/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Flexible, simple, yet powerful ticketing system

I like simplicity the most, when you are handling huge amount of tickets daily, having simple layout and easy to navigate UI its really useful. I like how powerful it is to implement your own features and things to customize it for your own needs.
Verified User in Financial Services
UF
Verified User in Financial Services
09/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Easy to use customer service platform

I like that Plain integrates itself with your emails and slack messages, allowing the team to have better accountability of tickets. It also enables us to integrate JIRA to raise tickets easily using AI to summarise text.

About

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com