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Plain

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27 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

21
5
0
1
0

Plain Reviews

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Profile Name
Star Rating
21
5
0
1
0
Jason S.
JS
Jason S.
09/25/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Makes smashing the queues fun and efficient

It has a clear, modern, nice designed UI. I use Plain every day for customer tickets. Native AI integration helps me to send out quick responses to clients, and whenever I have a bug, feature request or a question, the Plain people are responding immediately on Slack. It also offers customizable customer cards which we feed by our internal information, the webhooks are really useful for that. Useful integrations with Linear and Slack. Pretty well designed so that I don't have to leave my tickets to get other tools. I can check Linear issues on the Plain side panel or interact with our Slack channels, and this ticket gets assigned automatically. Plain is really self-explanatory, on my first day as a support engineer I didn't need an onboarding to Plain - I simply just used it!
Verified User in Computer Software
UC
Verified User in Computer Software
09/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Using Plain has made providing support to customers easier and seamless

The best thing about Plain is how well integrated it is with external threads (like Linear) and Slack. The messages feel seamless when interacting with customers on Slack via Plain.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
09/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Super easy to use, great support as well

Plain has smooth slack integrations which works really well for our Slack Connect support model.

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com