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Plain

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20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

16
3
0
1
0

Plain Reviews

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Profile Name
Star Rating
16
3
0
1
0
Andreas T.
AT
Andreas T.
09/24/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Plain is the only support tool that does exactly what we need without being bloated.

Plain works across all of our support channels, providing a unified experience for our team. Whether users reach out through email, Slack, Discord, or directly within our app, Plain brings all these conversations together, making it easy for our engineers to access and manage them in one place.
Mitchell J.
MJ
Mitchell J.
09/23/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Seamless integration with great support

The team is always ahead of the curve with features to implement, they also very much value feedback. Slick UI with great integrations.
Sufyaan M.
SM
Sufyaan M.
09/03/2025
Validated Reviewer
Verified Current User
Review source: Organic

Command center for Customer Success Teams

I like that it logs all tickets. Occasionally, I would find myself stumble upon tickets in plain that I would have lost on Slack.

About

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com