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Plain

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27 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

21
5
0
1
0

Plain Reviews

Review Filters
Profile Name
Star Rating
21
5
0
1
0
Verified User in Accounting
CA
Verified User in Accounting
09/10/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Keeps Customer Communications on Track for Our Small Team

It helps our small team manage regular comms from our over 100 customers without missing any message. I am unsure what we're paying but the app is great, we use it every day multiple times a day.
Verified User in Computer Software
UC
Verified User in Computer Software
09/04/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Streamlined Multi-Channel Customer Management with Clear, Organized Workflows

I love how you can manage multiple channels through Plain, while keeping everything organized with separate views. It helps keep workflows clear and structured, and makes team collaboration more efficient.
Verified User in Maritime
UM
Verified User in Maritime
09/03/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Easy to Use, but Sorting Resets and Workflow duplication Is Missing

Very easy to use overall, but there are a few design and workflow improvements that could make it even better.

About

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com