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Plain

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20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

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Star Rating

16
3
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Plain Reviews

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Profile Name
Star Rating
16
3
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1
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Jp V.
JV
Jp V.
08/19/2025
Validated Reviewer
Review source: Organic

Over a decade in customer-facing roles and Plain is the best tool I’ve ever used

I’ve been working in customer-facing roles for well over a decade, both as an IC and a manager. I’ve rolled out support systems at companies from seed stage through Series A, and I’ve always hated the software landscape in this space. Everything feels unnecessarily complex, bloated, and overpriced—while somehow still being a pain to actually use. Plain is the first tool that’s flipped that experience on its head. It’s genuinely a joy to use, makes supporting users easy instead of exhausting, and you can tell the product team actually listens to feedback. It’s refreshingly straightforward without sacrificing power, and it’s the first support platform I’ve ever been excited to log into.
Verified User in Computer Software
UC
Verified User in Computer Software
08/19/2025
Validated Reviewer
Review source: Organic

Flexible product, responsive team, would definitely recommend

Support platforms aren't always particularly exciting, but you want them to be nice to use especially when you're spending half your day in them. Plain is exactly that. It's really fast to work through tickets, but also has some extra features that help deliver great support - I especially love the link with Linear tickets so that when a bug gets fixed or a change gets made, we can inform customers who reported it to us. Plain's also got a great deal of flexibility, with a really fully-featured API that lets you build lots of custom integrations and automations. Their team is also super responsive to feedback and questions, and it's clear that they care a great deal about customer feedback.
Chris O.
CO
Chris O.
08/18/2025
Validated Reviewer
Verified Current User
Review source: Organic

Best B2B SaaS support tool on the market

Plain stood out to me for its developer-first approach and focus on building the best B2B support platform, not just replicating Zendesk's features (our previous tool). Plain's platform let us build tight integrations with the rest of our systems and all of the built-in tools like reporting and AI-powered clustering give me a ton of insight into my team, our customers, and how our business is doing. As a software engineer at heart, I also love all of Plain's handy keyboard shortcuts, I hardly have to take my hands off my keyboard to use it. I always call it vim for customer support!

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com