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Plain

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20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

16
3
0
1
0

Plain Reviews

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Profile Name
Star Rating
16
3
0
1
0
Verified User in Computer Software
UC
Verified User in Computer Software
08/29/2025
Validated Reviewer
Review source: Organic

Single pane of glass for support staff

Plain's best feature is easily the ability to quickly triage and review incoming tickets and questions from a variety of sources. Being able to have a single pane of glass view for Slack, email, and forum posts makes it far easier than constantly having to jump between a ticket management system and messaging apps. Best of all, it works well even when on mobile web.
Lina U.
LU
Lina U.
08/21/2025
Validated Reviewer
Review source: Organic

Customer Service made easy

Plain is very intuitive and user-friendly, especially the shortcuts make it easy to go through large amount of support requests.
Verified User in Computer Software
AC
Verified User in Computer Software
08/20/2025
Validated Reviewer
Verified Current User
Review source: Organic

Not there yet, but has potential

Plain's UI is a great modern take compared to legacy systems in the area. Their team is very receptive to feedback and actively engages to address friction in the product. It's a bit easier to provide support in real-time channels like Slack than older legacy systems in the space.

About

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com