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Plain

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20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

16
3
0
1
0

Plain Reviews

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Profile Name
Star Rating
16
3
0
1
0
Matthew F.
MF
Matthew F.
CX @ Mainframe | Integrating AI to enhance value-driven customer experience
08/18/2025
Validated Reviewer
Verified Current User
Review source: Organic

best support platform there is

integrations with slack, broadcasts, insights, AI labels, easy to build workflows and business rules. so many!
Verified User in Computer Software
UC
Verified User in Computer Software
08/18/2025
Validated Reviewer
Verified Current User
Review source: G2 invite

Super helpful to have all hands on deck w/ support

I like that it connects to Slack, that I can reply via email or in the app, and that it tracks support metrics + ownership.

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com