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osTicket

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

29
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
29
13
3
0
0
PH
Prithvi H.
02/23/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Best ticketing and tasking platform for a business

Osticket is very easy to use, you can use the search parameter to filter out the tickets and also the best part is that you can assign the tickets to a different team or agent. One more aspect I like is the task creating and tracking l, this is very helpful to create and assign tasks internally.
Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
05/26/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Clean and simple helpdesk

Its really easy to use and a great way to manage your incoming jobs.
Verified User in Telecommunications
AT
Verified User in Telecommunications
04/23/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Overall a good support ticketing software

The best thing about osTicket is the ease of integration through different medium and the ticket tracking. Also the canned response is one of the productive feature.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015
Website
osticket.com