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osTicket

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

29
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
29
13
3
0
0
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
04/27/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

Usage of OsTicket

It was edittable according to our needs and we could change some features as we wanted. Even if we used the free version of this tool, it was good enough for the business we ran.
Rachel W.
RW
Rachel W.
04/26/2022
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great for a beginner helpdesk

Customizable, user-friendly, great setup
César G.
CG
César G.
Senior Software Engineer en ASSETEC
10/19/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Free and simple ticket system

osTicket can be self-hosted, so we don't have to depend on 3rd party services and unwanted changes as we can update at our own pace. A feature that we regularly use is adding additional collaborators to an opened ticket so someone more capable in the area can troubleshoot the problem.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015
Website
osticket.com