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osTicket

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

29
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
29
13
3
0
0
Verified User in Internet
AI
Verified User in Internet
09/18/2018
Validated Reviewer
Review source: Organic

Great Customer Service management tool.

Very customizable. Great ability to create auto replies as well as templated replies making dealing with routine problems super easy. Good dashboards to help keep track of KPIs of customer service team.
Verified User in Education Management
AE
Verified User in Education Management
09/09/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Well thought out

Very easy to train employees on how to update, respond to, and take care of open tickets. Looks good too
Brady P.
BP
Brady P.
Associate Customer Technical Support Analyst at Publix Super Markets
05/03/2018
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Good for small business

I can utilize it on my own server and the API is easy to implement even for basic users. Admins love the ease of responding to and solving tickets and the ability to add common issues to a knowledgebase with ease. Users love they are being heard and in a timely manner with actual solutions due to the streamlining of the system.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015
Website
osticket.com