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osTicket

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45 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2015

Profile Name

Star Rating

29
13
3
0
0

osTicket Reviews

Review Filters
Profile Name
Star Rating
29
13
3
0
0
Phill P.
PP
Phill P.
Business Development Manager at TicketSource Limited
04/26/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great integration and simple interface

Its a very straightforward system and allocations and updates on tickets are very clear. Has the ability to created canned responses on the ticket which is great for time saving. Customer responses as well are informative and logical.
Verified User in Cosmetics
AC
Verified User in Cosmetics
04/20/2018
Validated Reviewer
Review source: G2 invite
Incentivized Review

OS Ticket Review

How easily it is to adjust to fit each use case.
Liam M.
LM
Liam M.
Digital Marketing Manager at TicketSource Ltd
04/05/2018
Validated Reviewer
Verified Current User
Review source: Organic

OsTicket is free if you self host - but it may be worth paying for another product.

OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free.

About

Contact

HQ Location:
Roma, Italy

Social

@osTicket

What is osTicket?

osTicketosTicket (https://osticket.com/) is a widely-used open source support ticket system that efficiently manages, organizes, and archives all your customer support requests and responses in one central location. Renowned for its simplicity, osTicket offers an easy-to-use web-based customer support platform that helps streamline ticket submissions and improve the resolution process. It features robust functionalities such as custom fields, automated responses, rich text HTML, ticket filters, and dashboard reports. Perfect for businesses of all sizes, osTicket aims to enhance customer satisfaction by providing a systematic, easy-to-navigate, and scalable ticketing system that adapts to the growing needs of various businesses.

Details

Year Founded
2015
Website
osticket.com