I find Five9 easy to use, and the team has been really helpful as we moved from having no contact center to a full cloud contact center. The process was smooth, and the clean, easy-to-use system made implementation simple. I like the reporting because it gives me full visibility into what’s happening, so I can track and monitor our agents, productivity, and stats in one place instead of across multiple areas. The supervisor dashboard is really strong, and the built-out reporting suite was easy to plug and play with our data. Being able to pull up calls and listen to recordings has also changed our processes and helped with quality control and process improvement. The initial setup was very easy.