Five9
625 reviews
- 1 profiles
- 26 categories
Average star rating
4.1
#1 in 1 categories
Grid® leader
Serving customers since
2001
Five9 Reviews
CL
Cheryl L.
Unreliable Performance, Easy Setup
I use the Five9 Intelligent Cloud Contact Center Platform primarily to answer the phone and talk to my Jabbers. The initial setup was easy, and I didn't have any problems with it.
AF
Ayman F.
Founder | AI-Driven Customer Experience Strategist | Enterprise Transformation | Intelligent Automation | Empowering People & PerformanceEmpowers Healthcare Communication, Needs More Language Support
I appreciate the detailed reporting features, with the new module insight that digs into the data and customer calls to identify problems before they happen. The ease of use is also a big plus, as training agents or supervisors takes less than a day, and they quickly become experts at using the system. The platform's pricing made us switch from Genesys Cloud, and I found the initial setup to be very easy.
UC
Verified User in Computer Software
Five9 Support Resolves Issues Fast with Easy Ticketing
Five 9 has always been able to walk me through fixing any issues whenever I have them. I like that it’s pretty simple to submit a ticket, and before you know it the issue is resolved. Also, when using Five 9, some people say the problem is with Five 9, but I feel like it’s often more related to the internet connection or the area.
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.