I appreciate the detailed reporting features, with the new module insight that digs into the data and customer calls to identify problems before they happen. The ease of use is also a big plus, as training agents or supervisors takes less than a day, and they quickly become experts at using the system. The platform's pricing made us switch from Genesys Cloud, and I found the initial setup to be very easy.

Five 9 has always been able to walk me through fixing any issues whenever I have them. I like that it’s pretty simple to submit a ticket, and before you know it the issue is resolved. Also, when using Five 9, some people say the problem is with Five 9, but I feel like it’s often more related to the internet connection or the area.

I find the new Admin Console of Five9 Intelligent Cloud Contact Center Platform to be extremely user-friendly and customizable, which makes it a leader in the industry. I also appreciate the capability to connect with callers across our digital ocean of accounts by easily separating them into custom campaigns and TFNs. The console's ability to create multiple rule sets and skill sets for agent access really helps streamline access granted. Additionally, it organizes admin responsibilities into a user-friendly platform, making day-to-day responsibilities much more efficient. The initial setup was very easy, with our Technical Account Manager assisting us through the entire implementation process.