Five9
625 reviews
- 1 profiles
- 26 categories
Average star rating
4.1
#1 in 1 categories
Grid® leader
Serving customers since
2001
Five9 Reviews
RS
Raymond S.
Effortless Configuration, Excellent IVR Tools
I like that Five9 Intelligent Cloud Contact Center Platform is easily configured, which is really helpful for managing both outbound and inbound traffic, as well as IVR. The drag and drop features in the IVR are particularly helpful in configuring our routing solutions. It's crucial for us to easily update the IVR whenever there are changes in the business to keep our customers and agents happy.
JL
Jason L.
Desire to help others achieve their goals as well as my own.Can be easy to use
It's so user friendly very intuitive for me
TC
Teodulo C.
Workforce Planning & Reporting at AkorbiFive 9 Evolution
I like Five9 because it is easy to use and helps manage calls efficiently. For example, calls can be routed to the right agent, supervisors can monitor performance, and agents can use AI assistance to respond faster. It also works well for handling high call volumes in a cloud-based contact center.
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.