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ChurnZero

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1,604 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
#1 in 5 categories
Grid® leader
Serving customers since
2015
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ChurnZero Reviews

Review Filters
Profile Name
Star Rating
1438
149
13
1
3
Verified User in Computer Software
UC
Verified User in Computer Software
06/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Highly Customizable Churnzero for Deep Customer Usage Insights

I like how customizable Churnzero is. We have a lot og custom tables and information pulled from our platform about customer usage that is very helpful in understanding our customers. I like the cards for different overviews and being able to create segments that I define myself.
Chas T.
CT
Chas T.
Senior Customer Success Manager @ Infios | Enhancing Customer Success Strategies
06/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Essential for Customer Success with Strong Analytics

I love how easy ChurnZero is to use, and particularly appreciate the analytics. They help me report across my customer base on usage, health, NRR, and trends around each to make more informed decisions.
Kirsten C.
KC
Kirsten C.
Senior Manager of Customer Success at Definitive Healthcare
06/03/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Segments Make Account Management and Quick Team Insights Easy

Segments are easiest item to create and use to manage accounts. They are my go to for a quick look at my team's book in different "cuts"

About

Contact

HQ Location:
Washington, District of Columbia

Social

@churnzero

What is ChurnZero?

ChurnZero is the AI platform and partner for customer growth. Customer teams use it to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.

Details

Year Founded
2015
Website
churnzero.com