Lots of capabilities and modules. Your ability to know the customer status at any moment

I really like the customizable features, and I appreciate being able to integrate it with a wide range of tools in my tech stack.

I like having all our accounts under one umbrella and finding account information and contract copies in one place instead of across different paths. I find the segments and alerts useful. I use ChurnZero to track customer health and action items, and to quickly identify which clients need attention based on engagement. The initial setup was easy.