ChurnZero is a tool built FOR CSMs. It's nice to have a tool tailored to your needs, rather than making something that was clearly built for Sales "work". It's also great to have the plugins available (like Teams, for example).
The support from the implementation team has been next level. I also love the simple and easy to use UI and UX. The integrations directly into our CRM Zoho are very convenient as well.
ChurnZero is the AI platform and partner for customer growth. Customer teams use it to drive revenue and retention, work more efficiently, and deliver the best possible customer experience.