Some of the tools that I like best are how easy it is to map and track usage data directly in our platform without the need to involve our developers. Devless has been such a time saving tool that gives great insights and allows for seamless integration with our platform. I also really appreciate the bi-directional sync with ZohoCRM as well as incorporating other Zoho tools that we use to allow for synthesized customer data from multiple locations which allows for actionable insights across teams and prevents siloed data. The onboarding process was incredible with well crafted lessons and tasks as well as a comprehensive knowledge base / academy which allows me to easily find answers for new challenges. I particularly love the success centers and walkthroughs as well as their reports which offer great customization and customer support.

Churn Zero helps capture relevant customer data, tasks, and activities. As a result, we are able to pull accurate customer data. We also use Journeys extensively to track customer transitions and onboarding. Dashboards are easy to create and help save 2-3 hours a week. We have created dashboards for the team that provide a single source of truth and help drive meeting agendas, bringing focus to important customer aspects.

I use ChurnZero to track accounts, proactively prevent churn, streamline our work, and save time. It’s simple to manage and doesn’t take a whole team to run, but it’s powerful and can do almost anything I need it to do. I like using segments to find data quickly, plays for outreach at scale, and dashboards to visualize data and take action. Compared with Gainsight, ChurnZero is much easier to use and manage, and our existing CSM team leads can manage it. Implementation was easy, though it required time.