Chattermill
252 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
Chattermill Reviews
FD
Faith D.
call centre agentEnterprise (> 1000 emp.)Amazing and Always Updated by Morning
It’s amazing. I really like that when I check it in the morning, it’s already updated.
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)A Helpful, Easy Way to Understand Customer Feedback
It’s really helpful and useful for collecting customer feedback, and it makes it easier to understand what customers think.
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)Great collaboration and accurate classification
I like that it categorizes my feedback accurately and consistently. I also appreciate how collaborative the Chattermill team is, so I know that if I have ideas about how their product could be better and more applicable to the work my company is doing, they’ll hear me out and do what they can to customize their solutions.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.