Chattermill
238 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
Serving customers since
2015
Chattermill Reviews
UR
Verified User in Retail
Organized and Tangible Feedback
I appreciate the cleanliness and organization of reviews in Chattermill. It's helpful to see the differentiation between Retail and Web reviews, and I value that Chattermill organizes reviews and feedback into categories that are relevant to my work. I can easily access feedback on specific topics such as 'Store Experience.'
UI
Verified User in Information Technology and Services
Chattermill Makes Qualitative Feedback Analysis Scalable and Effortless
I really appreciate how Chattermill reduces our manual workload. It lets us run scalable analysis on qualitative feedback, which used to be difficult given the volume we handle. With Chattermill, we can now monitor that feedback much more effectively. I’ve also found their sentiment detection model and taxonomy- ased data labeling to be top class, which I’m genuinely very happy with.
UO
Verified User in Oil & Energy
Honest Chattermill Review
Chattermill is great to use as it has so much valuable information within one place. For me, it's great to use to understand what our customers are saying and how we can work on improving those pain points.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.