Chattermill
252 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
Chattermill Reviews
II
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)Turns Customer Feedback Into Actionable Insights
Turning customer feedback into clear, actionable insights that help teams build better user experiences.
UB
Verified User in Banking
Enterprise (> 1000 emp.)Intuitive Feedback Analysis with Room for Deeper Insights
I use Chattermill to analyze customer feedback and surface key trends and insights. What stands out most to me is how easy Chattermill is to use and how quickly it helps surface useful insights from customer feedback. I like the clear visualizations and the way it turns lots of data into something easy to understand and act on. The ease of use makes it quick for me to get started and find what I need without spending too much time learning the tool. The setup was fairly easy and straightforward, though it did take a bit of time.
VS
Vidit S.
Enterprise (> 1000 emp.)Easy-to-Use Insights, with Room for Better Prioritization
I like how easy Chattermill is to use and how it brings information together. I can see data that wasn’t visible to us before from support tickets, online forums, and driver conversations, and get a consolidated view of the top problems to solve. The main widget shows top problems, and I can filter support tickets by each one and break them down into subproblems. They’re classified by ChatML by default, which is really good. I found the setup very easy, though the IT team did it for us.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.