Chattermill
238 reviews
- 1 profiles
- 3 categories
Average star rating
4.4
Serving customers since
2015
Chattermill Reviews
UR
Verified User in Retail
Chattermill as a stellar backbone for customer sentiments
Chattermill provides an in-depth view of customer feedback, including verbatim comments. It surfaces the raw feedback and then regroups it to create clear, intentional scores.
IE
Verified User in E-Learning
MA
Muaz A.
Consistent and Trustworthy Insights with Chattermill
I really like Chattermill because of its consistency, which plays a key role in determining how good and trustworthy it is for other teams. The feature that stands out the most to me is 'observations.' These are unsupervised learnings that surface feedback through semantic research, and I find it amazing. Observations bring out new signals from customer feedback that you can't find elsewhere, and this is really valuable to our internal teams. Also, my onboarding was really easy, as Chattermill was already set up within the team before I started using it.
About
The AI-native CX intelligence platform for teams and agents.
The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.