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Chattermill

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238 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2015
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Chattermill Reviews

Review Filters
Profile Name
Star Rating
155
76
7
0
0
Verified User in Retail
UR
Verified User in Retail
05/10/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Chattermill as a stellar backbone for customer sentiments

Chattermill provides an in-depth view of customer feedback, including verbatim comments. It surfaces the raw feedback and then regroups it to create clear, intentional scores.
Verified User in E-Learning
IE
Verified User in E-Learning
05/10/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Categorization and Well-Sorted Tags

Categorization and how the tags are sorted
Muaz A.
MA
Muaz A.
05/08/2026
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Consistent and Trustworthy Insights with Chattermill

I really like Chattermill because of its consistency, which plays a key role in determining how good and trustworthy it is for other teams. The feature that stands out the most to me is 'observations.' These are unsupervised learnings that surface feedback through semantic research, and I find it amazing. Observations bring out new signals from customer feedback that you can't find elsewhere, and this is really valuable to our internal teams. Also, my onboarding was really easy, as Chattermill was already set up within the team before I started using it.

About

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HQ Location:
London

Social

@ChattermillAI

What is Chattermill?

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Details

Year Founded
2015
Website
chattermill.com