Chattermill

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252 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2015
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Chattermill Reviews

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Profile Name
Star Rating
164
81
7
0
0
Verified User in Oil & Energy
UO
Verified User in Oil & Energy
Enterprise (> 1000 emp.)
06/03/2026
Validated Reviewer
Review source: Organic

Instant Feedback Visibility That Speeds Up Reviews

Seeing my feedback instead of waiting till reviews
Ashley W.
AW
Ashley W.
Senior Creative TechnologistEnterprise (> 1000 emp.)
05/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Clear Customer Feedback, Great UI, and Seamless Integrations

Provides clear data and feedback from customers in accessible and reportable form. The UI and UX of the application is great and very clear, and it integrates well with our systems. I think the value we get from the platform is brilliant as it's one of the true ways we get to hear from our customers.
Verified User in Printing
UP
Verified User in Printing
Mid-Market (51-1000 emp.)
05/21/2026
Validated Reviewer
Verified Current User
Review source: Organic

A powerful NPS and Trustpilot monitoring tool

Lots of functionality, in fact so much that I'm sure we're not even using 50% of it. We monitor our NPS and Trustpilot score via Chattermill

About

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HQ Location:
London

Social

The AI-native CX intelligence platform for teams and agents.

The Chattermill AI-native customer experience intelligence platform helps businesses understand what their customers actually want. It unifies feedback from surveys, reviews, support tickets, conversations, and social media in one place, then uses Lyra, Chattermill's proprietary AI model, to analyze that feedback at scale and turn it into insight the whole business can act on. The same intelligence connects directly into AI agents through MCP and Skills, so teams can query verified customer data from Claude, ChatGPT, or any MCP-compatible agent. Amazon, Uber, Booking.com, Santander, Tesco, JustEat, and H&M use Chattermill to understand their customers and grow their business. Chattermill is a private company headquartered in London, UK.

Details

Year Founded
2015
Ownership
Private
Website
chattermill.com