very simple and straight forward - shows all the feedback in detail

As Product Analyst at HelloFresh for the past six months, I’ve been really impressed with how we process customer feedback through chattermill. Its ability to analyze and categorize unstructured feedback is incredibly helpful and impressive. Its theming and sentiment analysis help us quickly aggregate and synthesize large amounts of feedback (in several languages). More specifically, Chattermill has helped us: - Identify drivers of dissatisfaction regarding recipes or ingredients, allowing us to make targeted improvements. - Monitor the impact of our product changes by tracking customer sentiment and feedback. - Understand customer preferences per segments (eg: loyalty) to better tailor our service. The insights from Chattermill have led to real product enhancements and a more customer-focused product development process. The platform is also very user-friendly, and the support from Chattermill has been very helpful.

I like the graphics and the overall UX of Chattermill. I find the dashboard and categorization particularly intuitive.