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CallMiner

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245 reviews
  • 2 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2002

Profile Name

Star Rating

174
65
5
0
1

CallMiner Reviews

Review Filters
Profile Name
Star Rating
174
65
5
0
1
Verified User in Insurance
AI
Verified User in Insurance
10/16/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Callminer is a must have

Usability, creativity, value, and insightfulness. CallMiner helps to get VoC directly from customer conversations and not just surveys.
Verified User in Financial Services
IF
Verified User in Financial Services
10/15/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Callminer Listen never disappoints

I like that is constantly evolving and improving. Also they listen to any suggestions or requests that we as clients have.
Jason F.
JF
Jason F.
09/18/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Insightful Analysis with Stellar Support

I appreciate the profound impact that CallMiner Eureka has on understanding customer interactions and agent skills. The category building functionality is fundamental for identifying key events and effectively communicating insights through scorecards. I value the excellent level of support and the vibrant community, which facilitate learning and sharing experiences. The improvements in onboarding and training processes over the years have been significant, demonstrating a commitment to user success.

About

Contact

HQ Location:
Waltham, MA

Social

@CallMiner

What is CallMiner?

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.

Details

Year Founded
2002
Website
callminer.com