The system gives you an easy and effective way to monitor your calls, review trending and better understand the experience that both members and agents are having on every interaction.

I appreciate how the platform allows me to integrate AI data with keywords, making it easier to identify trends.

I find CallMiner Eureka invaluable for our operations as it robustly supports us in various areas, including QA automation, sales effectiveness, and monitoring customer experience trends while ensuring compliance through audits. This comprehensive suite of functionalities not only helps us streamline operations but also allows us to deliver smarter, more valuable solutions on behalf of our end clients, enhancing their satisfaction and outcomes. The solution's analysis capabilities are particularly useful, as they provide us with insights that drive improvements and efficiencies in our service delivery. Furthermore, CallMiner integrates seamlessly with other essential systems such as Genesys Cloud CX, Genesys PureConnect, and Tableau, creating a unified and efficient workflow. Even though I wasn't directly involved in the initial setup, I understand that it was not overly challenging to implement, which speaks to the solution's flexibility and user-friendliness. Knowing that CallMiner Eureka remains a leader in the industry gives me confidence in its future relevance and continued innovation. Additionally, my positive experiences and the substantial value it brings make me highly inclined to recommend it to others, as reflected in my perfect recommendation score.